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Is Your AI-First Strategy Causing More Problems Than It's Solving?
Technology & Operations Digital ArticleConsider a more balanced and thoughtful approach to AI transformation. -
Are Your Digital Platforms Wasting Your Customers’ Time?
Customer experience Digital ArticleInstead of just responding to requests, anticipate people’s needs. -
AI Isn't Ready to Make Unsupervised Decisions
Leadership & Managing People Digital ArticleToday's algorithms still largely lack empathy, ethics, and the ability to see the bigger picture. -
Can AI Teach Us How to Become More Emotionally Intelligent?
Strategy & Execution Digital ArticleAlgorithms are getting better at analyzing how tone, facial expression, and dozens of other verbal and non-verbal cues influence communication. -
Alibaba and the Future of Business
Strategy & Execution Magazine ArticleAlibaba is not a retailer in the traditional sense. It doesn't source or keep stock, and logistics services are carried out by third-party providers.... -
Where Automated Job Interviews Fall Short
Leadership & Managing People Digital ArticleResearch shows that these systems are often discriminatory, alienating, and deeply stressful for job seekers. -
Robots Need Us More Than We Need Them
AI and machine learning Magazine ArticleIn our AI future, people—not the algorithms they deploy—will be the reason most companies succeed. -
How to Pick the Right Automation Project
Automation Digital ArticleInvest in the ones that will build your organization’s capabilities. -
The Rebirth of Software as a Service
Technology and analytics Digital ArticleWhat sparked a SaaS crash in 2022 — and why its best days are still to come. -
AI Can Be Both Accurate and Transparent
AI and machine learning Digital ArticleHistorically, tech leaders have assumed that the better a human can understand an algorithm, the less accurate it will be. But is there always a tradeoff? -
Why the Automation Boom Could Be Followed by a Bust
Finance & Accounting Digital ArticleHow an aging workforce, technological change, and income inequality fit together. -
The New Human-Machine Relationship
Automation Magazine ArticleRobots, brain wearables, and digital humans in the workplace -
Genpact CEO Tiger Tyagarajan: AI Is Getting Good, But Still Can't Replace Human Curiosity
Global Business Digital ArticleIf developed the right way, technology will augment-not replace-human labor. -
Research: Automation Affects High-Skill Workers More Often, but Low-Skill Workers More Deeply
Technology & Operations ResearchAccording to a study of 36,000 Dutch firms. -
Research: Warehouse and Logistics Automation Works Better with Human Partners
Automation Digital ArticleA recent study suggests that blending human labor with robotics leads to greater efficiency. -
Lessons on Customer Engagement from Fan Controlled Football
Innovation Digital ArticleThe esports venture uses blockchain to let fans call the shots in real time. -
13 Principles for Using AI Responsibly
Technology and analytics Digital ArticleCompanies need to consider a set of risks as they explore how to adopt new tools. -
Sellers Are Overwhelmed by New Technology
Sales & Marketing Digital ArticleAccording to research, salespeople who feel overwhelmed by technology are 43% less likely to meet quota. -
A Smarter Strategy for Using Robots
Operations strategy SpotlightAutomation should focus more on flexibility than on productivity. -
How Biometrics Are Transforming the Customer Experience
Innovation & Leadership Digital ArticleAs technology like facial recognition becomes more pervasive, companies need to prioritize privacy and security.
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Distribution at American Airlines (A)
Leadership & Managing People Case Study11.95View Details American Airlines sought to reduce the fees it pays to global distribution services (GDSs) (such as SABRE) to reach travel agents. But GDSs held significant... -
The New Generation of Retail
Leadership & Managing People Case Study8.95View Details -
Automation at Haidilao
Leadership & Managing People Case Study11.95View Details -
Didi Chuxing: Branding Safety and Security in an Emerging Hi-Tech Industry
Sales & Marketing Case Study11.95View Details In 2019, the president of China's ride share company Didi Chuxing Technology Co. (Didi) faced various challenges associated with marketing and communications... -
Automation Consulting Services
Finance & Accounting Case Study11.95View Details Illustrates the management control challenges that are associated with rapid growth and geographic expansion. Situated at an offsite Executive Committee... -
Distribution at American Airlines (B)
Leadership & Managing People Case Study5.00View Details Supplements the (A) case. -
Global Recession: The Insights You Need from Harvard Business Review
22.95View Details Roar Out of the Covid-19 Recession. You've weathered the shock, the lockdowns, and the slow crawl back. But with a new normal come new risks--and new... -
Walmart's Workforce of the Future
Strategy & Execution Case Study11.95View Details Faced with intense competition from Amazon, in 2015 Walmart began a transformation of its operations and workforce. The goal was to create an omnichannel... -
Mass Production and the Beginnings of Scientific Management
Global Business Case Study8.95View Details Examines the coming of mass production (continuous and large-batch processes and those involving fabricating and assembling of interchangeable parts),... -
Evie.ai: The Rise of Artificial Intelligence, and the Future of Work
Technology & Operations Case Study11.95View Details This case recounts the journey of Evie.ai, a Singapore-based tech startup. Specifically, the case examines how founder Lee Jin Hian and his team developed... -
Sof-Optics, Inc. (B)
Technology & Operations Case Study5.00View Details Involves the introduction of a technology which almost completely eliminates direct labor for a major segment of the product line. The technology is unproven... -
Rethinking Rethink Robotics
Management Case Study11.95View Details The case outlines the development of Boston-based start-up Rethink Robotics Inc., a leader in a rapidly growing part of the booming robotics market: collaborative... -
Boston Automation Systems, Inc.
Finance & Accounting Case Study11.95View Details Daniel Fisher, the CFO of Boston Automation Systems, must review a number of revenue transaction accounting policies following the issuance of the Securities... -
Generative AI: Tools for Preparing Your Team for the Future
Management Book99.95View Details The world is transfixed by the marvel (and possible menace) of ChatGPT and other generative AI tools. It's clear Gen AI will transform the business landscape,... -
Computervision-Japan (B)
Sales & Marketing Case Study5.00View Details Outlines the elements of a temporary sales agreement between Tokyo Electron Ltd. and Computervision Japan. -
Ethical Machines: Your Concise Guide to Totally Unbiased, Transparent, and Respectful AI
30.00View Details What will you do when your AI misbehaves? The promise of artificial intelligence is automated decision-making at scale, but that means AI also automates... -
Durian Capital Inc.: Break-Out Exercise
Technology & Operations Case Study5.00View Details The case shows how concepts from operations management can be applied to a service setting (as opposed to manufacturing). With private equity as the setting,... -
Blockchain: The Insights You Need from Harvard Business Review
22.95View Details Can blockchain solve your biggest business problem? While the world is transfixed by bitcoin mania, your competitors are tuning out the noise and making... -
Pharmacy Service Improvement at CVS (B)
Technology & Operations Case Study5.00View Details An abstract is not available for this product.
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Is Your AI-First Strategy Causing More Problems Than It's Solving?
Technology & Operations Digital ArticleConsider a more balanced and thoughtful approach to AI transformation. -
Are Your Digital Platforms Wasting Your Customers’ Time?
Customer experience Digital ArticleInstead of just responding to requests, anticipate people’s needs. -
AI Isn't Ready to Make Unsupervised Decisions
Leadership & Managing People Digital ArticleToday's algorithms still largely lack empathy, ethics, and the ability to see the bigger picture. -
Can AI Teach Us How to Become More Emotionally Intelligent?
Strategy & Execution Digital ArticleAlgorithms are getting better at analyzing how tone, facial expression, and dozens of other verbal and non-verbal cues influence communication. -
Distribution at American Airlines (A)
Leadership & Managing People Case Study11.95View Details American Airlines sought to reduce the fees it pays to global distribution services (GDSs) (such as SABRE) to reach travel agents. But GDSs held significant... -
Alibaba and the Future of Business
Strategy & Execution Magazine ArticleAlibaba is not a retailer in the traditional sense. It doesn't source or keep stock, and logistics services are carried out by third-party providers.... -
A New Approach to Automating Services
Leadership & Managing People Digital ArticleAlthough the term "robot"connotes visions of electromechanical machines that perform human tasks, the term as it relates to service automation refers... -
Where Automated Job Interviews Fall Short
Leadership & Managing People Digital ArticleResearch shows that these systems are often discriminatory, alienating, and deeply stressful for job seekers. -
The New Generation of Retail
Leadership & Managing People Case Study8.95View Details -
Automation at Haidilao
Leadership & Managing People Case Study11.95View Details