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Are Your Digital Platforms Wasting Your Customers’ Time?
Customer experience Digital ArticleInstead of just responding to requests, anticipate people’s needs. -
Collaborative Intelligence: Humans and AI Are Joining Forces
Technology & Operations Magazine ArticleArtificial intelligence is transforming all sectors of the economy, but there's no reason to fear that robots will replace all human employees. In fact,... -
It's Time for Boards to Take AI Seriously
Leadership & Managing People Digital ArticleFocus on five guiding principles. -
How to Pick the Right Automation Project
Automation Digital ArticleInvest in the ones that will build your organization’s capabilities. -
AI Adoption Skyrocketed Over the Last 18 Months
Innovation & Leadership Digital ArticleWhere does it go from here? -
The Rebirth of Software as a Service
Technology and analytics Digital ArticleWhat sparked a SaaS crash in 2022 — and why its best days are still to come. -
Generative AI Will Enhance - Not Erase - Customer Service Jobs
Technology & Operations Digital ArticleCompanies should start looking now for creative ways to tap the power of human-machine collaboration. -
Are Customers Lying to Your Chatbot?
Leadership & Managing People Digital ArticleResearch finds that people are more than twice as likely to lie when interacting with a digital system than when talking to a human. -
AI Can Be Both Accurate and Transparent
AI and machine learning Digital ArticleHistorically, tech leaders have assumed that the better a human can understand an algorithm, the less accurate it will be. But is there always a tradeoff? -
Research: Warehouse and Logistics Automation Works Better with Human Partners
Automation Digital ArticleA recent study suggests that blending human labor with robotics leads to greater efficiency. -
Lessons on Customer Engagement from Fan Controlled Football
Innovation Digital ArticleThe esports venture uses blockchain to let fans call the shots in real time. -
Innovating in Uncertain Times: Lessons from 2022
Technology & Operations Digital ArticlePlus strategies for driving transformative growth in 2023. -
13 Principles for Using AI Responsibly
Technology and analytics Digital ArticleCompanies need to consider a set of risks as they explore how to adopt new tools. -
The Power of Natural Language Processing
AI and machine learning Digital ArticleHow companies can use NLP to help with brainstorming, summarizing, and researching. -
Robots Are Changing the Face of Customer Service
Sales & Marketing Digital ArticleThe potential benefits are clear - but to realize them, service robots must be designed and implemented the right way. -
When Bots Collide
Technology & Operations Magazine ArticleComputer simulations help companies determine how they'll optimize their use of the billions of software agents--shopbots and pricebots--that will increasingly... -
AI Won’t Replace Humans — But Humans With AI Will Replace Humans Without AI
Business and society Digital ArticleThe first step business leaders must take is to experiment, create sandboxes, run internal bootcamps, and develop AI use cases not just for technology workers, but for all employees. -
Overcoming the C-Suite’s Distrust of AI
Business ethics Digital ArticleBusiness leaders are often comfortable using AI for tactical purposes — but aren’t yet ready to bring it into strategic decision-making. -
AI Should Augment Human Intelligence, Not Replace It
Business and society Digital ArticleArtificial intelligence isn’t coming for your job, but it will be your new coworker. Here’s how to get along. -
The Future of Human Work Is Imagination, Creativity, and Strategy
Technology & Operations Digital ArticleRethink the role of people in your organization.
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Ad Classification at Right Media
Technology & Operations Case Study11.95View Details Right Media considers systems and policies to make sure that ads are only shown on web sites where they are appropriate, and vice versa. Setting standards... -
iRobot: Moving Beyond the Roomba
Leadership & Managing People Case Study11.95View Details The makers of the Roomba, a robotic vacuum cleaner, connected the latest version of their product to the Internet. This new feature opened up a wealth... -
Frost, Inc. (A)
Technology & Operations Case Study11.95View Details In many ways Frost is an archetypal, small, dying manufacturing firm. With profits gone in a no-growth business and unable to diversify, Charles Frost... -
Boise Automation Canada Ltd.: The Lost Order at Northern Paper (B)
Sales & Marketing Case Study5.00View Details A senior account manager at Boise Automation Canada Ltd. was disappointed with the news that he had just lost the $1.2 million opportunity with Northern... -
Cybersecurity at FireEye: Human+AI
Technology & Operations Case Study11.95View Details Analysts have often compared keeping up with Cybersecurity threats to running on a treadmill that keeps speeding up; the runner cannot move forward and... -
Competing Technology Options And Stakeholder Interests For Tracking Freight Railcars In Indian Railways
Leadership & Managing People Case Study11.95View Details This teaching case examines the implementation of a new technology for tracking individual freight railcars (wagons) by Indian Railways. After exploring... -
Autonomous Vehicles: The Rubber Hits the Road...but When?
Leadership & Managing People Case Study11.95View Details Autonomous vehicles have enormous implications for business and society. But, despite the headline-laden attention paid to the technology, there remain... -
PLANNING FOR A SUCCESSFUL ROBOTIC PROCESS AUTOMATION (RPA) PROJECT AND BEYOND
Management Case Study11.95View Details In today's fast-paced business world, automation is essential for companies to remain competitive. The use of Robotic Process Automation (RPA) has proven... -
Artificial Intelligence: Tools for Preparing Your Team for the Future
99.95View Details Companies that don't use AI will soon be obsolete. From making faster, better decisions to automating rote work to enabling robots to respond to emotions,... -
Motorola, Inc.: Bandit Pager Project
Technology & Operations Case Study11.95View Details Describes the development of a fully automated production line for manufacturing radio pagers. The company regarded the project as highly successful;... -
A Supreme Case of Coolness?
Sales & Marketing Case Study11.95View Details This case uses Supreme, a skater-clothing brand from New York City, and a framework for understanding the concept of "coolness" (see ""A General Theory... -
Belk: Towards Exceptional Scheduling
Organizational Development Case Study11.95View Details With 24,000 staff and over 300 stores, Belk Inc. sought to replace its entirely manual labor scheduling system with an automated software solution from... -
Reinventing Jobs: A 4-Step Approach for Applying Automation to Work
32.00View Details How to Optimize Human-Machine Work Combinations. Your organization has made the decision to adopt automation and artificial intelligence technologies.... -
Saskatchewan Provincial Park Campsite Management and Reservation System
Technology & Operations Case Study11.95View Details The manager of Visitor Services with Saskatchewan Park Services (Park Services) was thinking ahead to next year, even though 2011 was still four months... -
Computervision-Japan (A)
Sales & Marketing Case Study11.95View Details The CAD/CAM market in Japan is about to take off. Computervision wants its exclusive distributor to dramatically expand its sales and service coverage.... -
Automation at Haidilao
Leadership & Managing People Case Study11.95View Details -
Distribution at American Airlines (A)
Leadership & Managing People Case Study11.95View Details American Airlines sought to reduce the fees it pays to global distribution services (GDSs) (such as SABRE) to reach travel agents. But GDSs held significant... -
Walmart's Workforce of the Future
Strategy & Execution Case Study11.95View Details Faced with intense competition from Amazon, in 2015 Walmart began a transformation of its operations and workforce. The goal was to create an omnichannel... -
Durian Capital Inc.: Assignment (Master Programmes)
Technology & Operations Case Study5.00View Details The case shows how concepts from operations management can be applied to a service setting (as opposed to manufacturing). With private equity as the setting,... -
The New Generation of Retail
Leadership & Managing People Case Study8.95View Details
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Are Your Digital Platforms Wasting Your Customers’ Time?
Customer experience Digital ArticleInstead of just responding to requests, anticipate people’s needs. -
Vertical Farming and the Future of Food (with ZERO Farms’ Daniele Modesto)
Innovation AudioZERO Farms CEO Daniele Modesto speaks to Azeem Azhar about the role of vertical farming in the future of food. -
Ad Classification at Right Media
Technology & Operations Case Study11.95View Details Right Media considers systems and policies to make sure that ads are only shown on web sites where they are appropriate, and vice versa. Setting standards... -
Collaborative Intelligence: Humans and AI Are Joining Forces
Technology & Operations Magazine ArticleArtificial intelligence is transforming all sectors of the economy, but there's no reason to fear that robots will replace all human employees. In fact,... -
iRobot: Moving Beyond the Roomba
Leadership & Managing People Case Study11.95View Details The makers of the Roomba, a robotic vacuum cleaner, connected the latest version of their product to the Internet. This new feature opened up a wealth... -
Frost, Inc. (A)
Technology & Operations Case Study11.95View Details In many ways Frost is an archetypal, small, dying manufacturing firm. With profits gone in a no-growth business and unable to diversify, Charles Frost... -
It's Time for Boards to Take AI Seriously
Leadership & Managing People Digital ArticleFocus on five guiding principles. -
How to Pick the Right Automation Project
Automation Digital ArticleInvest in the ones that will build your organization’s capabilities. -
AI Adoption Skyrocketed Over the Last 18 Months
Innovation & Leadership Digital ArticleWhere does it go from here? -
The Rebirth of Software as a Service
Technology and analytics Digital ArticleWhat sparked a SaaS crash in 2022 — and why its best days are still to come.