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The Balanced Scorecard: Measures That Drive Performance
Strategy & Execution Magazine ArticleExecutives know that a company's measurement systems strongly affect employee behaviors. But the traditional financial performance measures that worked... -
Putting the Balanced Scorecard to Work
Balanced scorecard Magazine ArticleWhat do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy. -
Office of Strategy Management
Strategy & Execution Magazine ArticleThere is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,... -
How to Implement a New Strategy Without Disrupting Your Organization
Change management Magazine ArticleStrategic dreams often turn into nightmares if companies start engaging in expensive and distracting restructurings. It’s far more effective to choose a design that works reasonably well, then develop a strategic system to tune the structure to the strategy. -
The Explainer: The Balanced Scorecard
Strategy & Execution VideoRobert S. Kaplan and David P. Norton's seminal framework--in under three minutes. -
Lean Strategy
Strategy & Execution Magazine ArticleStrategy and entrepreneurship are often seen as polar opposites. Strategy means rigorously defining and pursuing one clear path, while entrepreneurship... -
Using the Balanced Scorecard as a Strategic Management System
Finance & Accounting HBR BestsellerThe balanced scorecard revolutionized conventional thinking about performance metrics. When Robert Kaplan and David Norton first introduced the concept... -
8 Reasons Companies Don’t Capture More Value
Business models Digital ArticleIt’s not just about innovation; it’s maximizing what you already have. -
Managing Alliances with the Balanced Scorecard
Strategy & Execution Magazine ArticleFully half of all joint ventures are a failure. That's worrying, given that partnerships and alliances are central to many companies' business models.... -
Building a Game-Changing Talent Strategy
Organizational Development Magazine ArticleWhen most of the world's financial services giants were stumbling and retrenching in the aftermath of the 2008 recession, the asset management firm BlackRock... -
Measuring the Strategic Readiness of Intangible Assets (HBR OnPoint Enhanced Edition)
Strategy & Execution Magazine ArticleMeasuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting.... -
Having Trouble with Your Strategy? Then Map It
Strategy & Execution Magazine ArticleIf you were a military general on the march, you'd want your troops to have plenty of maps--detailed information about the mission they were on, the roads... -
Having Trouble with Your Strategy? Then Map It (HBR OnPoint Enhanced Edition)
Strategy & Execution Magazine ArticleIf you were a military general on the march, you'd want your troops to have plenty of maps--detailed information about the mission they were on, the roads... -
The Emerging Capital Market for Nonprofits
Organizational Development Magazine ArticleWhy is it that effective business start-ups frequently grow into corporate giants, but effective new nonprofits rarely reach national scale? Because,... -
The Best-Performing CEOs in the World
Leadership & Managing People Magazine ArticleFor years, people have bemoaned executives' zealous focus on short-term results, which often leads CEOs to make moves that undermine their firms' long-term... -
Using Scorecards for Governance in the Corporate and Public Sector
Strategy & Execution Digital ArticleI didn't anticipate that I would leave the country of Iceland with a renewed awareness of the different governance challenges faced by private and public... -
Coming Up Short on Nonfinancial Performance Measurement
Strategy & Execution Magazine ArticleIncreasingly, companies are measuring customer loyalty, employee satisfaction, and other nonfinancial areas of performance that they believe affect profitability.... -
Measuring the Strategic Readiness of Intangible Assets
Strategy & Execution Magazine ArticleMeasuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting.... -
Saving Money, Saving Lives
Costing Magazine ArticleA noble mission doesn’t guarantee financial solvency. That’s why the chief medical director at one hospital needed to find a way to keep the mission lofty and the bottom line healthy. His tools: reams of data, a fresh approach to teamwork, a sense of humor—and the balanced scorecard. -
The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […]
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Store24
Finance & Accounting Case Study11.95View Details Illustrates how nonfinancial performance measures can be used to manage a business and evaluate the success of a strategy. -
Chemical Bank: Implementing the Balanced Scorecard
Finance & Accounting Case Study11.95View Details The retail bank division of Chemical Bank faces declining margins and increased competition in its credit and deposit gathering and processing business.... -
Playgrounds and Performance: Results Management at KaBOOM! (C)
Strategy & Execution Case Study5.00View Details An abstract is not available for this product. -
Mobil USM&R (A1)
Finance & Accounting Case Study11.95View Details First of a two-part case on the development and use of a Balanced Scorecard (BSC) at Mobil's US Marketing and Refining Division. Split from the original... -
China Resources Corp. (B): China Resources Microelectronics
Finance & Accounting Case Study5.00View Details Late in October 2006, China Resources (Holdings) Co., Ltd. (CRC) CEO Charlie Song Lin, CFO Jiang Wel, and Information Center GM Derek Cheng were traveling... -
DBS: Purpose-Driven Transformation
Management Case Study11.95View Details Singapore-based bank DBS went through three waves of purpose-driven transformation, overhauling the bank's systems, upgrading employee skills, and re-centering... -
The Workforce Scorecard: Managing Human Capital to Execute Strategy
40.00View Details In a marketplace fueled by intangible assets, anything less than optimal workforce success can threaten a firm's survival. Yet, in most organizations,... -
First Commonwealth Financial Corp.
Strategy & Execution Case Study11.95View Details First Commonwealth Financial Corp., a financial institution in central and southwestern Pennsylvania, implemented the Balanced Scorecard for describing... -
Strategy That Works: How Winning Companies Close the Strategy-to-Execution Gap
Strategy & Execution Book35.00View Details How to close the gap between strategy and execution. Two-thirds of executives say their organizations don't have the capabilities to support their strategy.... -
New Profit, Inc.: Governing the Nonprofit Enterprise
Finance & Accounting Case Study11.95View Details New Profit, Inc. (NPI) is an innovative venture philanthropy fund. Founded by social entrepreneur Venessa Kirsch, NPI intends to raise large donations... -
AARP Foundation (B)
Strategy & Execution Case Study5.00View Details Supplements the (A) case. -
TD Canada Trust (A): The Green and the Red
Leadership & Managing People Case Study11.95View Details The case series illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking"... -
The Balanced Scorecard: Translating Strategy into Action
Finance & Accounting Book45.00View Details The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial... -
Compagnie Lyonnaise de Transport (A)
Organizational Development Case Study11.95View Details Describes the issues surrounding the funding of a centralized research service that supports two related divisions. The company has a very decentralized... -
Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard
Finance & Accounting Case Study11.95View Details In early 2000, Verizon Communications implemented a Human Resources Balanced Scorecard to evaluate the effectiveness of and payoffs from human resource... -
SCI Ontario: Achieving, Measuring and Communicating Strategic Success
Sales & Marketing Case Study11.95View Details Spinal Cord Injury Ontario is a not-for-profit organization headquartered in Toronto that assists people with spinal cord injuries to achieve independence,... -
Transworld Auto Parts (B)
Finance & Accounting Case Study5.00View Details Supplements the (A) case. -
Borealis
Finance & Accounting Case Study11.95View Details When Borealis, a European producer of plastics, used a traditional, time-consuming budgeting process, the budget was quickly out of date in a competitive... -
Western Chemical Corp.: Divisional Performance Measurement (A)
Finance & Accounting Case Study11.95View Details The president and controller of Western Chemical Corp. are discussing the best way to measure and report performance of foreign subsidiaries. One subsidiary... -
Wells Fargo Online Financial Services (A)
Finance & Accounting Case Study11.95View Details Wells Fargo, the industry leader in electronic banking, has implemented a Balanced Scorecard in its online financial services group (OFS) to track and...
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Aligning Human Capital with Business Strategy: Perspectives from Thought Leaders
Organizational Development Other Article9.50View Details Human capital is firmly acknowledged as a strategic source of value creation for all types of organizations in today's knowledge-based economy. As is... -
The Balanced Scorecard: Measures That Drive Performance
Strategy & Execution Magazine ArticleExecutives know that a company's measurement systems strongly affect employee behaviors. But the traditional financial performance measures that worked... -
Store24
Finance & Accounting Case Study11.95View Details Illustrates how nonfinancial performance measures can be used to manage a business and evaluate the success of a strategy. -
Chemical Bank: Implementing the Balanced Scorecard
Finance & Accounting Case Study11.95View Details The retail bank division of Chemical Bank faces declining margins and increased competition in its credit and deposit gathering and processing business.... -
Playgrounds and Performance: Results Management at KaBOOM! (C)
Strategy & Execution Case Study5.00View Details An abstract is not available for this product. -
Mobil USM&R (A1)
Finance & Accounting Case Study11.95View Details First of a two-part case on the development and use of a Balanced Scorecard (BSC) at Mobil's US Marketing and Refining Division. Split from the original... -
Putting the Balanced Scorecard to Work
Balanced scorecard Magazine ArticleWhat do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy. -
China Resources Corp. (B): China Resources Microelectronics
Finance & Accounting Case Study5.00View Details Late in October 2006, China Resources (Holdings) Co., Ltd. (CRC) CEO Charlie Song Lin, CFO Jiang Wel, and Information Center GM Derek Cheng were traveling... -
DBS: Purpose-Driven Transformation
Management Case Study11.95View Details Singapore-based bank DBS went through three waves of purpose-driven transformation, overhauling the bank's systems, upgrading employee skills, and re-centering... -
Office of Strategy Management
Strategy & Execution Magazine ArticleThere is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,...