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How Much Truth Should You Share?
Business ethics Digital ArticleComments for this Make Your Case installment are now closed. Thanks to all who participated. This week’s guest commentator, Marshall Goldsmith, has posted his response to your comments and shared some thoughts of his own below. The opening to your cube is darkened by the familiar figure of a longtime colleague. Though you’re his immediate […] -
Expose Your Company’s Blind Spots
Customer experience Digital ArticleIs your company unintentionally keeping your most senior people from getting the feedback they most need? It can easily happen as an unintended consequence of success. Consider these situations: Senior executives at car companies drive only the newest models: For decades, the top executives at America’s leading automobile manufacturers always drove models fresh from the […] -
Every Content Marketer Needs an Editor
Sales & Marketing Digital ArticleIt's about more than corralling apostrophes run amok. -
Live Life as an Experiment
Managing yourself Digital ArticleIt was an experiment. I was returning an item to the store from which I had bought it. The item was well within the return period, but there would be a 20% restocking fee. Could I evade that fee? What would I have to do or say to persuade them not to charge it to […] -
“Actually,” She Said, “He Works for Me.”
Consumer behavior Digital ArticleSurprised by a gender stereotype? React calmly, directly, and move on. -
The Right Way to Rally Your Troops
Leadership & Managing People Digital ArticleLessons from three CEOs facing crises. -
The #1 Killer of Meetings (And What You Can Do About It)
Meeting management Digital Article“That was dreadful. Not only was I bored, everyone else was bored too. Disengaged. I’m terrible at facilitating these kinds of meetings. But they’re so important. I’ve got to get better at it. I need to find a better way.” I wrote that in a journal entry about seven years ago. I still remember the […] -
The Science of What We Do (and Don’t) Know About Data Visualization
Design thinking Digital ArticleThere are still open questions, but the research can provide some answers about what works. -
How to Raise Sensitive Issues During a Virtual Meeting
Managing conflicts Digital ArticleCreate safety so people can open up. -
The Virtual Work Skills You Need - Even If You Never Work Remotely
Communication ResearchBuilding relationships virtually takes training and effort. -
Swimming in Data? Three Benefits of Visualization
Analytics and data science Digital Article“A good sketch is better than a long speech…” — a quote often attributed to Napoleon Bonaparte The ability to visualize the implications of data is as old as humanity itself. Yet due to the vast quantities, sources, and sinks of data being pumped around our global economy at an ever increasing rate, the need […] -
How to Get People to Speak Up in Virtual Meetings
Leadership & Managing People Digital ArticleBe specific about what you're asking for - or you'll keep getting crickets. -
Rotary Strengthened Their Brand by Simplifying It
Sales & Marketing Digital ArticleFour steps cut down on complexity. -
3 Questions Investors Ask Themselves When Evaluating a CEO
Communication Digital Article1. Are they confident - or overconfident? -
Deadly Sins of Giving Assignments
Leadership & Managing People Digital ArticleOne organizational area that tends to tie a company in knots is the way leaders give assignments. Most managers struggle to find the right balance between... -
The Crisis Communications Playbook: What GM’s Mary Barra (and Every Leader) Needs to Know
Business communication Digital ArticleFive rules to follow. -
Power Failure in Management Circuits
Business communication Magazine ArticleThe position, not the person, often determines whether a manager has power. -
How to Use Language That Employees Get
Business communication Magazine ArticleIt’s not just what leaders say; it’s also how they say it. In our research on executives who have instilled a great sense of purpose in others, introduced powerful brands, or managed successfully in turbulent times, we’ve found that they often use terms and metaphors that resonate with their employees. Walt Havenstein, the CEO of […] -
The Change-Dazed Manager
Collaboration and teams Magazine ArticleGeorge Stanton thought a new job would solve his problems. But now he’s facing similar workplace conflicts. -
Leaders, Don't Be Afraid to Talk About Your Fears and Anxieties
Organizational Development Digital ArticleResearch suggests that everyone benefits when leaders open up. Here's how to start.
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Ricky Martin: The Role of Reputation in a Celebrity's Career
Sales & Marketing Case Study11.95View Details Globally acclaimed singer, actor, author, and Grammy Award winner Ricky Martin "decided [on March 29, 2010] to put an end to the hell that was going on... -
Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them
Strategy & Execution Book20.00View Details Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing... -
Work Smarter with Social Media: A Guide to Managing Evernote, Twitter, LinkedIn, and Your Email
Communication Book20.00View Details From managing email to building a social media presence, making smart use of technology is essential to professional success in a digital world. But using... -
Quincy Apparel (B)
Innovation & Entrepreneurship Case Study5.00View Details The (B) case provides post-mortem analysis from Quincy's cofounders on why their startup failed and what they could have done differently. Explanations... -
Nike Football: World Cup 2010 South Africa
Sales & Marketing Case Study11.95View Details Nike's Football division needs to devise a strategy to excel at the 2010 World Cup games in South Africa. Nike has gone from a niche player in the market... -
AES Corporation (A): Global Sourcing Initiative
Communication Case Study11.95View Details This case is a good fit for courses in operations management and business communications. It examines the procurement strategy of a global energy company... -
Virgin Mobile UK
Strategy & Execution Case Study11.95View Details This case study provides a discussion of how Virgin Mobile, an innovative virtual mobile network operator, has developed a unique position in the UK market... -
Peer Feedback Assignment
Communication Case Study11.95View Details The Peer Feedback Assignment is based on the fact that giving feedback is an essential managerial communication skill. The assignment suggests guidelines... -
Student Guide to the Case Method: Note 6 - Preparing for and Writing a Case Exam
Communication Case Study8.95View Details Case analysis is an effective tool for teaching, learning, and most importantly, practising the art and science of management. The case method immerses... -
Buy-In: Saving Your Good Idea from Getting Shot Down
Strategy & Execution Book25.00View Details You've got a good idea. You know it could make a crucial difference for you, your organization, your community. You present it to the group, but get confounding... -
Samsung: Family Assets and Roadblocks (C) - Court Calls 'Time Out' on Lee Jae-yong
Leadership & Managing People Case Study8.95View Details This three-part case covers the history of Samsung from its origins as a small trucking company to one of Korea's largest conglomerates. Part A, "Drivers... -
The Home Depot Builds in the Pandemic
Global Business Case Study11.95View Details Through most of 2020, the United States was battling the same demon as the rest of the world: the COVID-19 pandemic. During the pandemic, a large number... -
SkillsForTomorrow: A Management Team in Crisis
Leadership & Managing People Case Study11.95View Details A management consultant has been hired to fix the morale issues at a branch of SkillsForTomorrow (SFT) in Pennsylvania, United States. SFT is a government-sponsored... -
AES Corporation (B): Global Sourcing Initiative
Communication Case Study5.00View Details This case presents the results of the reverse auction for electric meters as described in the A case (UV3547). -
Porsche: The Cayenne Launch
Sales & Marketing Case Study11.95View Details Can an online discussion forum supply insight into the evolution of brand meaning? In 2003 Porsche launched a sport utility vehicle, dividing Porsche... -
Next-Level Negotiating (HBR Women at Work Series)
Communication Book24.95View Details Build trust--and create more value. Whether you're negotiating a salary, a deal with a supplier, or your workload, thoughtful preparation increases your... -
Devils Backbone Brewing, LLC: An Idea Brews
Strategy & Execution Case Study11.95View Details This case is used in Darden's required first-year course, "Strategic Thinking and Action." In 2015, Steve and Heidi Crandall, the founders of Devils... -
Fresh to Table
Leadership & Managing People Case Study8.95View Details After the contentious firing of an office manager, the leadership at Fresh to Table, a software-as-a-service provider for luxury hotels and restaurants,... -
Tata Consultancy Services: Protecting a Corporate Reputation
Global Business Case Study11.95View Details In January 2015, the chief executive officer and managing director of Tata Consultancy Services, India's largest information technology company, expected... -
Executive Leadership and ITs Technical Details: Teaching Approach for Steelscreen.com and Beyond
Technology & Operations Case Study11.95View Details In this paper, I contend that executive leaders can and should be prepared to spot timely opportunities and prevent major failures, even if it requires...
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Ricky Martin: The Role of Reputation in a Celebrity's Career
Sales & Marketing Case Study11.95View Details Globally acclaimed singer, actor, author, and Grammy Award winner Ricky Martin "decided [on March 29, 2010] to put an end to the hell that was going on... -
How Much Truth Should You Share?
Business ethics Digital ArticleComments for this Make Your Case installment are now closed. Thanks to all who participated. This week’s guest commentator, Marshall Goldsmith, has posted his response to your comments and shared some thoughts of his own below. The opening to your cube is darkened by the familiar figure of a longtime colleague. Though you’re his immediate […] -
Expose Your Company’s Blind Spots
Customer experience Digital ArticleIs your company unintentionally keeping your most senior people from getting the feedback they most need? It can easily happen as an unintended consequence of success. Consider these situations: Senior executives at car companies drive only the newest models: For decades, the top executives at America’s leading automobile manufacturers always drove models fresh from the […] -
Every Content Marketer Needs an Editor
Sales & Marketing Digital ArticleIt's about more than corralling apostrophes run amok. -
Live Life as an Experiment
Managing yourself Digital ArticleIt was an experiment. I was returning an item to the store from which I had bought it. The item was well within the return period, but there would be a 20% restocking fee. Could I evade that fee? What would I have to do or say to persuade them not to charge it to […] -
“Actually,” She Said, “He Works for Me.”
Consumer behavior Digital ArticleSurprised by a gender stereotype? React calmly, directly, and move on. -
The Right Way to Rally Your Troops
Leadership & Managing People Digital ArticleLessons from three CEOs facing crises. -
Why Getting Someone's Name Right Matters
Communication First PersonWhat's in a name? Well, respect. -
The #1 Killer of Meetings (And What You Can Do About It)
Meeting management Digital Article“That was dreadful. Not only was I bored, everyone else was bored too. Disengaged. I’m terrible at facilitating these kinds of meetings. But they’re so important. I’ve got to get better at it. I need to find a better way.” I wrote that in a journal entry about seven years ago. I still remember the […] -
Want Stronger Relationships at Work? Change the Way You Listen.
Communication AdviceIt paves the way for trust.