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How Much Truth Should You Share?
Business ethics Digital ArticleComments for this Make Your Case installment are now closed. Thanks to all who participated. This week’s guest commentator, Marshall Goldsmith, has posted his response to your comments and shared some thoughts of his own below. The opening to your cube is darkened by the familiar figure of a longtime colleague. Though you’re his immediate […] -
Expose Your Company’s Blind Spots
Customer experience Digital ArticleIs your company unintentionally keeping your most senior people from getting the feedback they most need? It can easily happen as an unintended consequence of success. Consider these situations: Senior executives at car companies drive only the newest models: For decades, the top executives at America’s leading automobile manufacturers always drove models fresh from the […] -
Live Life as an Experiment
Managing yourself Digital ArticleIt was an experiment. I was returning an item to the store from which I had bought it. The item was well within the return period, but there would be a 20% restocking fee. Could I evade that fee? What would I have to do or say to persuade them not to charge it to […] -
Life's Work: Lorne Michaels
Leadership & Managing People Magazine ArticleLorne Michaels, the creator of "Saturday Night Live," has launched the careers of comedians from Eddie Murphy to Kristen Wiig. Here he talks about the... -
“Actually,” She Said, “He Works for Me.”
Consumer behavior Digital ArticleSurprised by a gender stereotype? React calmly, directly, and move on. -
How to Extend Your Customer Experience Through Social Media
Communication Digital ArticleI'm in Toronto this week on business. Arriving a few days early to play tourist, I tweeted for recommendations for places to eat and things to do. In... -
The #1 Killer of Meetings (And What You Can Do About It)
Meeting management Digital Article“That was dreadful. Not only was I bored, everyone else was bored too. Disengaged. I’m terrible at facilitating these kinds of meetings. But they’re so important. I’ve got to get better at it. I need to find a better way.” I wrote that in a journal entry about seven years ago. I still remember the […] -
The Science of What We Do (and Don’t) Know About Data Visualization
Design thinking Digital ArticleThere are still open questions, but the research can provide some answers about what works. -
How to Raise Sensitive Issues During a Virtual Meeting
Managing conflicts Digital ArticleCreate safety so people can open up. -
To Build Influence, Master How You Enter a Room
Leadership & Managing People Digital ArticleAnd make sure you have something interesting to say. -
Swimming in Data? Three Benefits of Visualization
Analytics and data science Digital Article“A good sketch is better than a long speech…” — a quote often attributed to Napoleon Bonaparte The ability to visualize the implications of data is as old as humanity itself. Yet due to the vast quantities, sources, and sinks of data being pumped around our global economy at an ever increasing rate, the need […] -
Tonight's Presidential Debate Will Be Decided by Body Language
Global Business Digital ArticleIt's usually the non-verbal communication that leaves the lasting impression -
The Discipline of Listening
Leadership & Managing People Digital ArticleAs the up-and-coming vice president and CEO candidate for a Fortune 500 technology corporation sat before the CEO for his annual review, he was baffled... -
The Crisis Communications Playbook: What GM’s Mary Barra (and Every Leader) Needs to Know
Business communication Digital ArticleFive rules to follow. -
Power Failure in Management Circuits
Business communication Magazine ArticleThe position, not the person, often determines whether a manager has power. -
How to Use Language That Employees Get
Business communication Magazine ArticleIt’s not just what leaders say; it’s also how they say it. In our research on executives who have instilled a great sense of purpose in others, introduced powerful brands, or managed successfully in turbulent times, we’ve found that they often use terms and metaphors that resonate with their employees. Walt Havenstein, the CEO of […] -
The Change-Dazed Manager
Collaboration and teams Magazine ArticleGeorge Stanton thought a new job would solve his problems. But now he’s facing similar workplace conflicts. -
Winning Over the Jury Before the Trial Begins
Communication Digital ArticleLast week I witnessed an exceptional example of someone communicating with a group of people not predisposed to agree with her. I'd been called for jury... -
Storytelling Can Make or Break Your Leadership
Communication Digital ArticleFive ways to construct a compelling narrative around your ideas. -
It’s Time for a “Slow Conversation” Movement
Business communication Digital ArticleThree resolutions that swim against the mass-connectivity tide.
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Taco Bell--1994
Technology & Operations Case Study11.95View Details Taco Bell CEO, John Martin, boldly proclaims a growth goal of 200,000 points of access by the year 2000 (the company had approximately 3,600 in 1991).... -
Work Smarter, Rule Your Email
Communication Book9.99View Details If you're looking for a way to more effectively manage your inbox, your email program's built-in filtering tools can do a lot of the heavy lifting--and... -
Worlds Collide: Work, Life, and Social Media
Communication Case Study11.95View Details While some cases may focus on using social media to advance the interests of a business or brand, this case is best positioned as a springboard for exploring... -
The Indonesia Strategy Case: Confidential Instructions for Joanna
Leadership & Managing People Case Study11.95View Details This is a multi-issue one-on-one internal negotiation between a recently promoted boss, Joanna, and an older-than-her employee, Rupert, who is disgruntled... -
Public Speaking: Tips for Getting Off to a Great Start
Management Case Study8.95View Details Speaking with groups of people is a critical leadership skill. During their careers, leaders need to engage with stakeholders including employees, investors,... -
Management Tips: From Harvard Business Review
14.99View Details Quick, practical management advice from Harvard Business Review to help you do your job better. Drawing from HBR's popular Management Tip of the Day newsletter,... -
Data Analytics Collection
Strategy & Execution Special Offer105.00View Details Most companies have massive amounts of data at their disposal, yet fail to utilize it in any meaningful way. Big data and the analytics based on it promise... -
Hurricane Katrina (A): Preparing for the 'Big One' In New Orleans (Abridged)
Strategy & Execution Case Study11.95View Details On Tuesday, August 23, 2005, meteorologists in the US National Weather Service spotted a tropical depression in the southeastern Bahamas. As it strengthened... -
The Indonesia Strategy Case: Confidential Instructions for Rupert
Leadership & Managing People Case Study5.00View Details This is a multi-issue one-on-one internal negotiation between a recently promoted boss, Joanna, and an older-than-her employee, Rupert, who is disgruntled... -
Jamie Turner at MLI, Inc.
Organizational Development Case Study8.95View Details The case describes the evolution of an interpersonal mismatch between a previously successful manager, Jamie Turner, and his new boss, Pat Cardullo. Turner,... -
Glossier: Co-Creating a Cult Brand with a Digital Community
Sales & Marketing Case Study11.95View Details Glossier's proclaimed strategy was "born from content, fueled by community". The digital-first, direct-to-consumer beauty brand had experienced rapid... -
Reshaping the Book Industry or Back to Basics? (A) The Case of 'France Loisirs'
Strategy & Execution Case Study11.95View Details The Bertelsmann-owned French book club, France Loisirs, has successfully operated a subscription-based business model delivering a remarkably high profit... -
Symphony: A 21st-Century Communicator
Innovation & Entrepreneurship Case Study11.95View Details Initially conceived as a competitor to Bloomberg's terminals, a consortium of financial services firms launched its own secure messaging platform, Symphony,... -
El Diablo: The Corner Cleaner Affair
Sales & Marketing Case Study11.95View Details This case involves the decision of a publishing company, El Diablo, to target a traditionally underserved market with a series of books about gang life... -
Work Smarter with Social Media: A Guide to Managing Evernote, Twitter, LinkedIn, and Your Email
Communication Book20.00View Details From managing email to building a social media presence, making smart use of technology is essential to professional success in a digital world. But using... -
Ayala Corporation: One Family's Contribution to Nation Building
Leadership & Managing People Case Study11.95View Details MAY 21, 2014, MANILA. For the first time, the World Economic Forum (WEF) had come to the Philippines. Ayala Corporation, one of the nation's oldest and... -
Mitch Landrieu: Using Communication to Lead Change in Racial Conflict
Organizational Development Case Study11.95View Details In 2015, nine black Americans were killed in a racially motivated shooting spree. The incident fuelled ongoing racial tensions in the United States and... -
Netflix: Designing the Netflix Prize (A)
Technology & Operations Case Study11.95View Details In 2006, Reed Hastings, CEO of Netflix, was looking for a way to solve Netflix's customer churn problem. Netflix used Cinematch, its proprietary movie... -
PrimeGeo (C): Buying Shares from an Angry Partner - Confidential Instructions for Ann and John (PrimeGeo partners)
Strategy & Execution Case Study8.95View Details Seven years ago, two of the three partners of a company worked in tandem to remove the other partner through legal trickery. Now, if they are to save... -
Peter F. Drucker Boxed Set (8 Books) (The Drucker Library)
225.00View Details The perfect gift for aspiring leaders: The Peter F. Drucker Library. Filled with practical guidance on perennial leadership issues, the Peter F. Drucker...
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How Much Truth Should You Share?
Business ethics Digital ArticleComments for this Make Your Case installment are now closed. Thanks to all who participated. This week’s guest commentator, Marshall Goldsmith, has posted his response to your comments and shared some thoughts of his own below. The opening to your cube is darkened by the familiar figure of a longtime colleague. Though you’re his immediate […] -
Expose Your Company’s Blind Spots
Customer experience Digital ArticleIs your company unintentionally keeping your most senior people from getting the feedback they most need? It can easily happen as an unintended consequence of success. Consider these situations: Senior executives at car companies drive only the newest models: For decades, the top executives at America’s leading automobile manufacturers always drove models fresh from the […] -
Live Life as an Experiment
Managing yourself Digital ArticleIt was an experiment. I was returning an item to the store from which I had bought it. The item was well within the return period, but there would be a 20% restocking fee. Could I evade that fee? What would I have to do or say to persuade them not to charge it to […] -
Life's Work: Lorne Michaels
Leadership & Managing People Magazine ArticleLorne Michaels, the creator of "Saturday Night Live," has launched the careers of comedians from Eddie Murphy to Kristen Wiig. Here he talks about the... -
“Actually,” She Said, “He Works for Me.”
Consumer behavior Digital ArticleSurprised by a gender stereotype? React calmly, directly, and move on. -
Taco Bell--1994
Technology & Operations Case Study11.95View Details Taco Bell CEO, John Martin, boldly proclaims a growth goal of 200,000 points of access by the year 2000 (the company had approximately 3,600 in 1991).... -
How to Extend Your Customer Experience Through Social Media
Communication Digital ArticleI'm in Toronto this week on business. Arriving a few days early to play tourist, I tweeted for recommendations for places to eat and things to do. In... -
The #1 Killer of Meetings (And What You Can Do About It)
Meeting management Digital Article“That was dreadful. Not only was I bored, everyone else was bored too. Disengaged. I’m terrible at facilitating these kinds of meetings. But they’re so important. I’ve got to get better at it. I need to find a better way.” I wrote that in a journal entry about seven years ago. I still remember the […] -
Work Smarter, Rule Your Email
Communication Book9.99View Details If you're looking for a way to more effectively manage your inbox, your email program's built-in filtering tools can do a lot of the heavy lifting--and... -
7 Fun Ideas to Make Your Team Meetings More Engaging
Leadership & Managing People AdviceIn a virtual setting, working hard may come with playing hard.