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Larger Language for Business: David Whyte on Conversational Leadership
Organizational Development Magazine ArticleDavid Whyte talks about how poetry begets courageous conversation and, in turn, better leadership. -
Working Through the Covid-19 Pandemic: A Reading List
Global Business Digital ArticleWe've made these essential articles free for all readers. -
The Challenges of Becoming a Less Hierarchical Company
Organizational Development Digital ArticleLessons from one company on how to navigate the ups and downs of going flat. -
Tiger Woods and the Coming Decline of Celebrity Endorsements
Brand management Digital ArticleGolf champion Tiger Woods no longer represents global consulting and technology services firm Accenture, as of December 13. Accenture is the first of Woods’ corporate sponsors to pull out of the relationship completely. A day earlier, Gillette announced a suspension of Woods’ marketing appearances for an unspecified period. For anyone missing two weeks of headlines, […] -
How to Use Language That Employees Get
Business communication Magazine ArticleIt’s not just what leaders say; it’s also how they say it. In our research on executives who have instilled a great sense of purpose in others, introduced powerful brands, or managed successfully in turbulent times, we’ve found that they often use terms and metaphors that resonate with their employees. Walt Havenstein, the CEO of […] -
What I Learned From 10 Years of Doing PR for Apple
Public relations Digital ArticleFive communications lessons from the biggest corporate turnaround. -
Crisis Communications and American Airlines
Crisis communication Digital ArticleIn the past weeks and months, the airline industry has had to address a series of challenges that left managers little time to execute, and almost no room for communications mistakes. Consider American Airlines, which faced communicating with hundreds of thousands of customers whose flights were canceled while the airline performed emergency safety inspections. Under […] -
Profits with a Purpose: An Interview with Tom Chapman
Public relations Magazine ArticleGreatest Southeast Community Hospital is a 494-bed acute care facility located in southeast Washington, D.C. With revenues of $145 million and 2,650 employees, it is both the largest private employer and the only medical facility in a troubled and isolated community called Anacostia. Nearly a quarter of the area’s residents live below the poverty line, […] -
When Your Brand Is Racist (HBR Case Study and Commentary)
Communication Magazine ArticleA national brewing and distilling company grapples with its most profitable brand's racist history. This fictional case study by Joseph C. Miller, Michael... -
Ending Harassment at Work Requires an Intersectional Approach
Diversity and inclusion Digital ArticleGender, race, age, and seniority all affect who’s harassed and how. -
Harder They Fall
Leadership & Managing People Magazine ArticleThe past decade may well be remembered as the era of the high-flying, aggressive leader. Corner-office titans like Kenneth Lay, Dennis Kozlowski, and... -
Reimagine Your Nonprofit to Survive the Crisis
Organizational Development Digital ArticleFour key areas to focus on: impact, people, finances, and community. -
How Can British Airways Recover from the Terminal 5 Disaster?
Public relations Digital ArticleIt was supposed to have been the moment when British Airways showed the world the future of travel. Instead, the opening of Heathrow’s spectacular new Terminal 5 revealed only the hubris and incompetence of BA’s and the British Airports Authority’s management. Planned for 20 years, at a cost of £4.3bn, the opening of BA’s new […] -
Don't Just Tell Employees Organizational Changes Are Coming - Explain Why
Leadership & Managing People Digital ArticleAnd explain how they connect to your mission. -
Web Attack
Business communication Magazine ArticleProtest groups like Greenpeace have created Web sites that zero in on company practices. Their next target could be your company. -
Communicating Through the Coronavirus Crisis
Communication Digital ArticleIdentify your key constituents and tailor your message appropriately. -
How Do You Rank the World's Best CEOs?
Global Business Digital ArticleOne list of their companies, sorted three ways. -
When Your Brand Is Racist (Commentary for HBR Case Study)
Communication Magazine ArticleA national brewing and distilling company grapples with its most profitable brand's racist history. This fictional case study by Joseph C. Miller, Michael... -
How Business Leaders Can Reduce Polarization
Leadership and managing people Digital ArticleTwelve strategies to help you bridge divides within your company — and your broader community.
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Korean Air: The "Nut Rage" Incident
Global Business Case Study11.95View Details In December 2014, after receiving poor service on a flight, a senior vice president at Korean Air lashed out at the flight attendants and delayed the... -
Ad Council's AIDS Campaign (B): Program Adoption
Sales & Marketing Case Study5.00View Details The answer to the (A) case. Explains Ad Council's plan. Outlines alliance with American Advertising Federation to enlist support of local Ad clubs, media... -
HH.ru (D): The Bumpy Road Continues
Management Case Study5.00View Details The HH.ru case series tracks the development of a respected NASDAQ-listed Russian technology company as it struggles with the fallout of the Russian invasion... -
Exxon Corp.: Trouble at Valdez
Communication Case Study11.95View Details Discusses the events leading to and repercussions following the 11 million gallon oil spill in Prince William Sound off the Alaskan coast. This was the... -
The Kroger Co.: Public Relations and Social Responsibility
Strategy & Execution Case Study11.95View Details Gun control is an important issue in American politics. In 2014, in light of recent gun violence, gun control advocate organizations lobbied retailers... -
Corporate Crisis and the Long View
Leadership & Managing People Case Study8.95View Details The public primarily encounters the corporate communications function during a crisis. General rules are a good starting place for dealing with a crisis... -
Uber: Changing The Way The World Moves
Leadership & Managing People Case Study11.95View Details In 2015, Uber is building what may be the largest point-to-point transportation network of its kind; it is literally changing the way the world moves.... -
Arthur Andersen (B): From Waste Management to Enron
Finance & Accounting Case Study5.00View Details The cases describe the demise of Arthur Andersen, a firm that had long set the industry standard for professionalism in accounting and auditing. Once... -
SC Johnson and the Greenlist Backlash
Sales & Marketing Case Study11.95View Details This case centers on SC Johnson's CEO, H. Fisk Johnson, and his decision on how to move forward with Greenlist™ after the settlement of two lawsuits.... -
Clarence Hall University and the Donation
Leadership & Managing People Case Study11.95View Details Annalisa McGann, chair of London's prestigious Clarence Hall University, together with the university's board must make a decision about whether to return... -
A Game Too Far
Management Case Study11.95View Details The protagonist in this case, founder of a successful, privately held tabletop board gaming company, has to make some tough decisions about whether to... -
Psaltry International Ltd: Challenges Refining Cassava Starch in Rural Nigeria
Global Business Case Study11.95View Details Psaltry International Limited was an agricultural processing company located in rural Nigeria. The company refined cassava into high-quality food-grade... -
iPremier (A): Denial of Service Attack (Graphic Novel Version)
Technology & Operations Case Study11.95View Details Describes an IT security crisis, and raises issues of risk management, preparation for crisis, management of crises, computer security, and public disclosure... -
Tata Nano in Singur: An (IN)Fertile Landscape for Industrialisation? (A)
Management Case Study11.95View Details In 2008, amidst widespread farmers' agitation over land acquisition issues, Ratan Tata, despite investing ₹300 crores, was compelled to abandon the Tata... -
TecSalud's Response to COVID-19
Management Case Study11.95View Details This case explores TecSalud's response to COVID-19 between March 2020 and January 2021. TecSalud was the Healthcare System of the Instituto Tecnologico... -
The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations
Communication Book45.00View Details In today's flatter organizations, collaboration in employee networks has become critical to innovation and to both individual and companywide performance.... -
DBS: Transforming the Culture of an Asian Bank
Leadership & Managing People Case Study11.95View Details In January 2010, the new DBS chief executive officer, Piyush Gupta, was tasked to realise the bank's vision to be the 'Asian bank of choice for the new... -
Gemini Edibles and Fats India: In Pursuit of Growth
Strategy & Execution Case Study11.95View Details In 2017, Gemini Edibles and Fats India Private Limited (GEF India), a Hyderabad-based company, was in the business of trading, manufacturing, and marketing... -
General Motors and the Chevy Cobalt Ignition Switch Crisis
Leadership & Managing People Case Study11.95View Details It was Saturday, March 29, 2014, and Mary Barra, Chief Executive Officer (CEO) of General Motors (GM), was reading a letter of invitation from the families... -
The Flawed Emergency Response to the 1992 Los Angeles Riots (B)
Leadership & Managing People Case Study5.00View Details Supplement case for KS1025.
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Larger Language for Business: David Whyte on Conversational Leadership
Organizational Development Magazine ArticleDavid Whyte talks about how poetry begets courageous conversation and, in turn, better leadership. -
Aligning Human Capital with Business Strategy: Perspectives from Thought Leaders
Organizational Development Other Article9.50View Details Human capital is firmly acknowledged as a strategic source of value creation for all types of organizations in today's knowledge-based economy. As is... -
How to Build Trust (HBR Special Issue)
Leadership & Managing People Magazine Issue19.95View Details Harvard Business Review special issues are timely, single-theme collections of HBR articles written by some of the world's leading management scholars... -
Working Through the Covid-19 Pandemic: A Reading List
Global Business Digital ArticleWe've made these essential articles free for all readers. -
The Challenges of Becoming a Less Hierarchical Company
Organizational Development Digital ArticleLessons from one company on how to navigate the ups and downs of going flat. -
Tiger Woods and the Coming Decline of Celebrity Endorsements
Brand management Digital ArticleGolf champion Tiger Woods no longer represents global consulting and technology services firm Accenture, as of December 13. Accenture is the first of Woods’ corporate sponsors to pull out of the relationship completely. A day earlier, Gillette announced a suspension of Woods’ marketing appearances for an unspecified period. For anyone missing two weeks of headlines, […] -
How to Use Language That Employees Get
Business communication Magazine ArticleIt’s not just what leaders say; it’s also how they say it. In our research on executives who have instilled a great sense of purpose in others, introduced powerful brands, or managed successfully in turbulent times, we’ve found that they often use terms and metaphors that resonate with their employees. Walt Havenstein, the CEO of […] -
What I Learned From 10 Years of Doing PR for Apple
Public relations Digital ArticleFive communications lessons from the biggest corporate turnaround.