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Need a Favor? Research Suggests It's Best to Ask In Person.
Communication Digital ArticleA recent study found that people were 67% more likely to agree to in-person requests than those made over audio or video call. -
When an Employee or Spokesperson Criticizes Your Company
Communication Digital ArticleAdvice for navigating a contentious climate. -
How to Have an Honest Conversation About Your Business Strategy (HBR OnPoint Enhanced Edition)
Organizational Development Magazine ArticleToo many organizations descend into underperformance because they can't confront the painful gap between their strategy and the reality of their capabilities,... -
Tiger Woods and the Coming Decline of Celebrity Endorsements
Brand management Digital ArticleGolf champion Tiger Woods no longer represents global consulting and technology services firm Accenture, as of December 13. Accenture is the first of Woods’ corporate sponsors to pull out of the relationship completely. A day earlier, Gillette announced a suspension of Woods’ marketing appearances for an unspecified period. For anyone missing two weeks of headlines, […] -
How to Use Language That Employees Get
Business communication Magazine ArticleIt’s not just what leaders say; it’s also how they say it. In our research on executives who have instilled a great sense of purpose in others, introduced powerful brands, or managed successfully in turbulent times, we’ve found that they often use terms and metaphors that resonate with their employees. Walt Havenstein, the CEO of […] -
What I Learned From 10 Years of Doing PR for Apple
Public relations Digital ArticleFive communications lessons from the biggest corporate turnaround. -
Crisis Communications and American Airlines
Crisis communication Digital ArticleIn the past weeks and months, the airline industry has had to address a series of challenges that left managers little time to execute, and almost no room for communications mistakes. Consider American Airlines, which faced communicating with hundreds of thousands of customers whose flights were canceled while the airline performed emergency safety inspections. Under […] -
Profits with a Purpose: An Interview with Tom Chapman
Public relations Magazine ArticleGreatest Southeast Community Hospital is a 494-bed acute care facility located in southeast Washington, D.C. With revenues of $145 million and 2,650 employees, it is both the largest private employer and the only medical facility in a troubled and isolated community called Anacostia. Nearly a quarter of the area’s residents live below the poverty line, […] -
“They Burned the House Down”: An Interview with Michael Lynton
Business management Magazine ArticleRecovering from the most devastating hack in corporate history -
Ending Harassment at Work Requires an Intersectional Approach
Diversity and inclusion Digital ArticleGender, race, age, and seniority all affect who’s harassed and how. -
Strategy in a Hyperpolitical World
Politics SpotlightHow to make smart choices when values clash -
Change Through Persuasion
Leadership & Managing People Magazine ArticleFaced with the need for a massive change, most managers respond predictably. They revamp the organization's strategy, shift around staff, and root out... -
How Can British Airways Recover from the Terminal 5 Disaster?
Public relations Digital ArticleIt was supposed to have been the moment when British Airways showed the world the future of travel. Instead, the opening of Heathrow’s spectacular new Terminal 5 revealed only the hubris and incompetence of BA’s and the British Airports Authority’s management. Planned for 20 years, at a cost of £4.3bn, the opening of BA’s new […] -
Samsung, Shame, and Corporate Atonement
Leadership & Managing People Digital ArticleUnderstanding outrage in different cultures. -
Web Attack
Business communication Magazine ArticleProtest groups like Greenpeace have created Web sites that zero in on company practices. Their next target could be your company. -
Create a Culture of Generosity and Communication in Your Family Business
Communication Digital ArticleEnsure that when crisis hits, neither the business nor the family implodes. -
How Business Leaders Can Reduce Polarization
Leadership and managing people Digital ArticleTwelve strategies to help you bridge divides within your company — and your broader community. -
New Study: How Communication Drives Performance
Communication Digital Article[For more, visit the Communication Insight Center.] "Courage, innovation and discipline help drive company performance especially in tough economic times.... -
Are You In with the In Crowd?
Organizational Development Magazine ArticleAt the core of your company, there is a group of people who seem to call the shots--or, rather, all the shots seem to be called for their benefit. This... -
Communicating Through the Coronavirus Crisis
Communication Digital ArticleIdentify your key constituents and tailor your message appropriately.
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Headspace vs. Calm: A Mindful Competition
Sales & Marketing Case Study11.95View Details By 2021, the mindfulness app wars reached their apex. Over 2,000 meditation apps were available to consumers, but two apps, Headspace and Calm, dominated... -
Brooke Correll and Clos Du Val: Adventures in Napa Valley (A) and (B) (Condensed)
Sales & Marketing Case Study11.95View Details An established winery's first marketing director is charged with reviving the once-hot brand. Cofounded by an expert winemaker with ties to the famous... -
Sturdivant Electric Corp.
Technology & Operations Case Study11.95View Details A unit manager on a field computer installation job is faced with recurring conflict between a programmer and his immediate supervisor. -
Norway Sells Wal-Mart
Finance & Accounting Case Study11.95View Details In June 2006, Norway's Pension Fund decided to divest its position in Wal-Mart Stores, Inc. after an investigation by the Fund's Ethics Council. According... -
Ad Council's AIDS Campaign (A): Advertising Strategy
Sales & Marketing Case Study11.95View Details Ad Council wished to run an educational campaign aimed at preventing the spread of AIDS. They were challenged to find acceptable ways to address this... -
NASA After Challenger: Restoring an Image
Sales & Marketing Case Study11.95View Details In the days following the loss of the space shuttle Challenger and its crew in January of 1986, NASA officials were unwilling to communicate with the... -
HeadHunter PLC (A): The Calm Before the Storm
Management Case Study11.95View Details The HH.ru case series tracks the development of a respected NASDAQ-listed Russian technology company as it struggles with the fallout of the Russian invasion... -
Geosoft Inc.: Leading Across Cultures
Leadership & Managing People Case Study11.95View Details On January 18, 2016, the chief executive officer and chief technology officer of Geosoft Inc. (Geosoft) met in Toronto, Canada, with the company's executive... -
HBR Guide to Better Business Writing
Communication Book21.95View Details DON'T LET YOUR WRITING HOLD YOU BACK. When you're fumbling for words and pressed for time, you might be tempted to dismiss good business writing as a... -
China's Evolving Labor Laws (B)
Global Business Case Study5.00View Details The (B) case describes how the various business groups responded to the Chinese government's invitation to submit comments on its draft labor contract... -
Siemens Corp. (A): Corporate Advertising for 1992
Sales & Marketing Case Study11.95View Details Describes the approach of the German-based multinational company, Siemens Corp., to establishing an identity in the United States. The specific goals... -
Theranos: Who Has Blood on Their Hands? (A)
Technology & Operations Case Study11.95View Details This case covers the rise and fall of Theranos, the company founded by Elizabeth Holmes in 2004 to revolutionize the blood testing industry by creating... -
Martin Bauer Group: Corporate Social Responsibility with EinDollarBrille
Leadership & Managing People Case Study11.95View Details In the fall of 2013, the family-owned Martin Bauer Group, a German-based company and world leader in the business-to-business market for tea and herbal... -
HH.ru (C): Two Steps Forward, One Step Back
Management Case Study5.00View Details The HH.ru case series tracks the development of a respected NASDAQ-listed Russian technology company as it struggles with the fallout of the Russian invasion... -
Virtual EI (HBR Emotional Intelligence Series)
19.99View Details Be mindful, empathetic, and authentic--even on-screen. Managing your team, building relationships and trust, and facilitating effective meetings in a... -
Leveraging Your Networks: Harvard ManageMentor
49.95View Details This online will teach you to create a map of a network and assess the network, identify ways to strengthen a network, initiate and develop reciprocal... -
Royal Dutch Shell and Beyond: Strategizing the Future of ESG Compliance
Global Business Case Study11.95View Details Businesses have traditionally assessed their climate risks primarily by reference to regulatory compliance requirements and related costs. However, recent... -
Arthur Andersen (B): From Waste Management to Enron
Finance & Accounting Case Study5.00View Details The cases describe the demise of Arthur Andersen, a firm that had long set the industry standard for professionalism in accounting and auditing. Once... -
Mercedes and the Moose Test (A)
Leadership & Managing People Case Study11.95View Details The case describes a crisis management situation faced by Mercedes-Benz, a division of Daimler-Benz AG. In 1997 Mercedes introduced a revolutionary new... -
The Volkswagen Emissions Scandal
Strategy & Execution Case Study11.95View Details In September 2015, VW had admitted to United States regulators that it had deliberately installed "defeat devices" in many of its diesel cars, which enabled...
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Need a Favor? Research Suggests It's Best to Ask In Person.
Communication Digital ArticleA recent study found that people were 67% more likely to agree to in-person requests than those made over audio or video call. -
When an Employee or Spokesperson Criticizes Your Company
Communication Digital ArticleAdvice for navigating a contentious climate. -
How to Have an Honest Conversation About Your Business Strategy (HBR OnPoint Enhanced Edition)
Organizational Development Magazine ArticleToo many organizations descend into underperformance because they can't confront the painful gap between their strategy and the reality of their capabilities,... -
Coping with Social Media
Web-based technologies AudioAlexandra Samuel, director of the Social + Interactive Media Centre at Emily Carr University. -
Political Environments and Business Strategy: Implications for Managers
Leadership & Managing People Digital ArticleGlobalization leads to increased business opportunities and changing rules of the game. Different institutional settings and different organizational... -
Tiger Woods and the Coming Decline of Celebrity Endorsements
Brand management Digital ArticleGolf champion Tiger Woods no longer represents global consulting and technology services firm Accenture, as of December 13. Accenture is the first of Woods’ corporate sponsors to pull out of the relationship completely. A day earlier, Gillette announced a suspension of Woods’ marketing appearances for an unspecified period. For anyone missing two weeks of headlines, […] -
How to Use Language That Employees Get
Business communication Magazine ArticleIt’s not just what leaders say; it’s also how they say it. In our research on executives who have instilled a great sense of purpose in others, introduced powerful brands, or managed successfully in turbulent times, we’ve found that they often use terms and metaphors that resonate with their employees. Walt Havenstein, the CEO of […] -
Headspace vs. Calm: A Mindful Competition
Sales & Marketing Case Study11.95View Details By 2021, the mindfulness app wars reached their apex. Over 2,000 meditation apps were available to consumers, but two apps, Headspace and Calm, dominated... -
What I Learned From 10 Years of Doing PR for Apple
Public relations Digital ArticleFive communications lessons from the biggest corporate turnaround. -
Crisis Communications and American Airlines
Crisis communication Digital ArticleIn the past weeks and months, the airline industry has had to address a series of challenges that left managers little time to execute, and almost no room for communications mistakes. Consider American Airlines, which faced communicating with hundreds of thousands of customers whose flights were canceled while the airline performed emergency safety inspections. Under […]