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Working Through the Covid-19 Pandemic: A Reading List
Global Business Digital ArticleWe've made these essential articles free for all readers. -
Crisis Communications and American Airlines
Crisis communication Digital ArticleIn the past weeks and months, the airline industry has had to address a series of challenges that left managers little time to execute, and almost no room for communications mistakes. Consider American Airlines, which faced communicating with hundreds of thousands of customers whose flights were canceled while the airline performed emergency safety inspections. Under […] -
Ending Harassment at Work Requires an Intersectional Approach
Diversity and inclusion Digital ArticleGender, race, age, and seniority all affect who’s harassed and how. -
Reimagine Your Nonprofit to Survive the Crisis
Organizational Development Digital ArticleFour key areas to focus on: impact, people, finances, and community. -
Communicating Through the Coronavirus Crisis
Communication Digital ArticleIdentify your key constituents and tailor your message appropriately. -
We Need Trauma-Informed Workplaces
Communication Digital ArticleTrauma is not new, and it's not going away. It's time for organizations to learn how to respond to it. -
The Organizational Apology
Business management Magazine ArticleA step-by-step guide -
How to Make Furloughs More Humane
Communication Digital ArticleWhat to do before, during, and after to ensure your workforce stays engaged. -
Companies Fare Worse When the Press Exposes Their Problems Before They Do
Crisis management Digital ArticleResearch on the benefits of self-disclosure. -
How CEOs Can Navigate the Emotional Labor of Leadership
Leadership & Managing People Digital ArticleFour strategies to help chief executives cope with the intense demands of being the public face of a company. -
The Former CEO of Guardian on Using Values to Drive Strategic Planning
Strategic planning Magazine ArticleAfter Hurricane Sandy, Guardian moved quickly to prepare for the next major crisis. -
How One Seattle Health System Is Managing the Covid-19 Crisis
Leadership & Managing People Digital ArticleLeaders can follow their playbook to build organizational resiliency. -
When Business and Politics Collide
Management Digital ArticleToday's employees, particularly young ones, expect their employers to speak out about the social, political, and environmental issues they care about.... -
Your Employees Stepped Up in a Crisis. What Happens When It's Over?
Leadership & Managing People Digital ArticleDon't just go back to the old command-and-control approach. -
How to Be a Supportive Manager When Times Are Tough
Leadership & Managing People Digital ArticleIs anyone really focused on work right now? -
What CEOs Should Know About Speaking Up on Political Issues
Crisis communication Digital ArticleBe ready to respond. -
When We Learn From Failure (and When We Don't)
Leadership & Managing People Digital ArticleIt mostly has to do with whether we can blame somebody else. -
Don’t Hide Bad News in Times of Crisis
Crisis communication Digital ArticleTransparency is crucial — even if your reputation takes a short-term hit. -
Is Your Company Prepared for the Effects of Wildfires?
Technology & Operations Digital ArticleWhat companies can do now to address poor air quality and other health concerns of climate-related disasters. -
To Recover from a Crisis, Retell Your Company's Story
Leadership & Managing People Digital ArticleIt's about emotional truth, not spin.
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iPremier (A): Denial of Service Attack (Graphic Novel Version)
Technology & Operations Case Study11.95View Details Describes an IT security crisis, and raises issues of risk management, preparation for crisis, management of crises, computer security, and public disclosure... -
TecSalud's Response to COVID-19
Management Case Study11.95View Details This case explores TecSalud's response to COVID-19 between March 2020 and January 2021. TecSalud was the Healthcare System of the Instituto Tecnologico... -
General Motors and the Chevy Cobalt Ignition Switch Crisis
Leadership & Managing People Case Study11.95View Details It was Saturday, March 29, 2014, and Mary Barra, Chief Executive Officer (CEO) of General Motors (GM), was reading a letter of invitation from the families... -
The Flawed Emergency Response to the 1992 Los Angeles Riots (B)
Leadership & Managing People Case Study5.00View Details Supplement case for KS1025. -
When Imperatives Collide: The 2003 San Diego Firestorm
Leadership & Managing People Case Study11.95View Details In October 2003, a confluence in southern California of low humidity, dead vegetation, and Santa Ana winds created the conditions for a firestorm-multiple... -
Honda Canada (B): Tsunami and Sourcing Disruption
Leadership & Managing People Case Study5.00View Details Honda Canada was coping with a communications and supply chain crisis after a triple disaster - an earthquake followed by a tsunami and a nuclear meltdown... -
Uni-President: Crisis Management Strategy
Sales & Marketing Case Study11.95View Details On January 16, 2015, the director of the public affairs division of Uni-President Enterprises Corp. (Uni-President) reflected on growing safety concerns... -
Changing Perceptions and Transforming Outcomes: L&T's Acquisition of Mindtree
Communication Case Study11.95View Details On March 18, 2019, Yuvraj Mehta, head Corporate Brand Management & Communications (CBMC) at Larsen & Toubro (L&T), heard about negative media narratives... -
DYOT: Do Your Own Thing - Risks of Engineering Virality
Sales & Marketing Case Study11.95View Details The case leads students through a scenario that showcases a social media strategy gone wrong, through the lens of Do Your Own Thing (DYOT) CEO Tahir,... -
Niagara Health System: An Innovative Communications Strategy (A)
Leadership & Managing People Case Study11.95View Details This case chronicles three major challenges faced by the Niagara Health System, a seven-hospital network in the Niagara region in the province of Ontario,... -
The Deepwater Horizon Oil Spill: The Politics of Crisis Response (A)
Global Business Case Study11.95View Details Following the sinking of the Deepwater Horizon drilling rig in late April 2010, the Obama administration organized a massive response operation to contain... -
Breaking Through: Communicating to Open Minds, Move Hearts, and Change the World
Communication Book30.00View Details Pfizer's trailblazing communications leader, Sally Susman, reveals how we can break through the noise to get our message across and make positive change.... -
Nestle India Limited: Maggi Noodles at War with the Regulators
Leadership & Managing People Case Study11.95View Details On May 21, 2015, food inspectors in the North Indian state of Uttar Pradesh tested Maggi instant noodles that had been manufactured by Nestlé India Limited.... -
The Deepwater Horizon Oil Spill: The Politics of Crisis Response (B)
Global Business Case Study5.00View Details Following the sinking of the Deepwater Horizon drilling rig in late April 2010, the Obama administration organized a massive response operation to contain... -
Nestlé Entangled! Braving the Maggi Noodle Crisis in India (A)
Sales & Marketing Case Study11.95View Details The case describes the Maggi debacle faced by Nestle in India. On May 21, 2015, the Food and Drug Administration (FDA) ordered Nestle India to recall... -
D&G's Marketing Missteps in China (C): The Epilogue
Sales & Marketing Case Study5.00View Details In November 2018, Dolce & Gabbana S.R.L. (D&G) faced a serious brand crisis following the release of three short videos on Instagram, Facebook, and Twitter... -
Lawnsite.com vs. DuPont (A): The Game Changer
Strategy & Execution Case Study11.95View Details The introduction of a new class of persistent herbicides is anticipated by DuPont as a game-changer for the firm and its customers. Instead, the product... -
Leadership and Power Dynamics in Crisis Management (E): U.S.A.
Leadership & Managing People Case Study5.00View Details Supplement for Case IN1684
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Working Through the Covid-19 Pandemic: A Reading List
Global Business Digital ArticleWe've made these essential articles free for all readers. -
Crisis Communications and American Airlines
Crisis communication Digital ArticleIn the past weeks and months, the airline industry has had to address a series of challenges that left managers little time to execute, and almost no room for communications mistakes. Consider American Airlines, which faced communicating with hundreds of thousands of customers whose flights were canceled while the airline performed emergency safety inspections. Under […] -
Ending Harassment at Work Requires an Intersectional Approach
Diversity and inclusion Digital ArticleGender, race, age, and seniority all affect who’s harassed and how. -
Reimagine Your Nonprofit to Survive the Crisis
Organizational Development Digital ArticleFour key areas to focus on: impact, people, finances, and community. -
Communicating Through the Coronavirus Crisis
Communication Digital ArticleIdentify your key constituents and tailor your message appropriately. -
We Need Trauma-Informed Workplaces
Communication Digital ArticleTrauma is not new, and it's not going away. It's time for organizations to learn how to respond to it. -
The Organizational Apology
Business management Magazine ArticleA step-by-step guide -
iPremier (A): Denial of Service Attack (Graphic Novel Version)
Technology & Operations Case Study11.95View Details Describes an IT security crisis, and raises issues of risk management, preparation for crisis, management of crises, computer security, and public disclosure... -
How to Make Furloughs More Humane
Communication Digital ArticleWhat to do before, during, and after to ensure your workforce stays engaged. -
Companies Fare Worse When the Press Exposes Their Problems Before They Do
Crisis management Digital ArticleResearch on the benefits of self-disclosure.