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How Boards Can Plan for the Disasters That No One Wants to Think About
Organizational Development Digital ArticlePandemics, global warming, cyberattacks, and other catastrophes are a question of when, not if. -
In 2009, Match the Urge to Purge with a Zest to Invest
Recessions Digital ArticleIt’s become the mantra of the moment: “A crisis is a terrible thing to waste.” Leaders everywhere are struggling to make sense of the worldwide economic crisis, to learn lessons that will guide them and their companies going forward. My worry is that too many leaders are learning the wrong lessons — they are becoming […] -
The Mood in Tokyo, One Week After
Crisis management Digital ArticleThe flight from Vancouver to Tokyo was half empty. At this time of year it is generally packed, and I wondered again how wise I was in heading to Tokyo just after a major earthquake, and with the Fukushima reactors running out of control. But I had compelling personal reasons to go, and the US […] -
Working Through the Covid-19 Pandemic: A Reading List
Global Business Digital ArticleWe've made these essential articles free for all readers. -
When Growth Stalls
Crisis management Magazine ArticleSuccessful companies lose momentum for four main reasons. All are within management’s control if spotted in time. -
Customer Service in a Crisis
Rene Carayol of Cass Business School explains how First Direct's commitment to customer service saved a life on 9/11. -
Are You Leading Through the Crisis ... or Managing the Response?
Leadership & Managing People Digital ArticleFour leadership traps to avoid. -
Be Prepared
Strategy & Execution Magazine ArticleIt's easy for corporate strategists to get bogged down by the vast amount of data available to them. The trick is to separate the wheat from the chaff--and... -
The Crisis Communications Playbook: What GM’s Mary Barra (and Every Leader) Needs to Know
Business communication Digital ArticleFive rules to follow. -
Case Study: After a Crisis, Who Should Take the Fall?
Crisis management Magazine ArticleIn the wake of a security breach, the board demands a scapegoat. -
How John F. Kennedy Changed Decision Making for Us All
Leadership & Managing People Digital ArticleBurned once by groupthink, Kennedy came up with a process to root it out. -
Crisis Communications and American Airlines
Crisis communication Digital ArticleIn the past weeks and months, the airline industry has had to address a series of challenges that left managers little time to execute, and almost no room for communications mistakes. Consider American Airlines, which faced communicating with hundreds of thousands of customers whose flights were canceled while the airline performed emergency safety inspections. Under […] -
A New Will to Win
Organizational Development Magazine ArticleIn 2004, Rick Hendrick, owner of the NASCAR racing operation Hendrick Motorsports, lost most of his management team in a plane crash. Among those killed... -
Prepare Your Supply Chain for Coronavirus
Organizational Development Digital ArticleIt's late in the game, but there are still steps you can take. -
An Astonishing Lack of Urgency (And What You Can Do About It)
Crisis management Digital ArticleI just left a very typical company that is facing the economic peril all around us. This is what I observed: Finger pointing. Everyone I spoke with said the firm was facing a difficult time, some talking in terms of a mild hurricane, others a full blown tsunami. But an astonishingly large number of people […] -
The Right Response Is Not Always Instant
Leadership & Managing People Digital ArticleA few months ago, a former client called me in a panic: Her CFO wanted to start several process simplification projects immediately - and she needed a... -
Is Your Plan a Bridge Too Far?
Leadership & Managing People Digital ArticleMy father was a young boy during World War II. He grew up in a small village in the Netherlands just south of the river Maas, which, parallel to two arms... -
You're Not Powerless in the Face of Uncertainty
Leadership & Managing People Digital ArticleReframing a challenge can help you cope with it. -
Keep Your People Learning When You Go Virtual
Communication Digital ArticleYou'll all be better prepared for the world that emerges out of this crisis. -
Ending Harassment at Work Requires an Intersectional Approach
Diversity and inclusion Digital ArticleGender, race, age, and seniority all affect who’s harassed and how.
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United Airlines 232
Organizational Development Case Study11.95View Details The cases are used to introduce the concept of collective responsibility and leadership in team situations by applying the concept of Crew Resource Management... -
Frank Cornelissen: The Great Sulfite Debate (A)
Management Case Study11.95View Details In 2018, artisanal Italian vineyard Frank Cornelissen was one of the world's leading natural wine vineyards. Its founder, Frank Cornelissen, faced weather... -
Crisis Management: North American Sporting League Visits Mexico City (E)
Leadership & Managing People Case Study5.00View Details A major sports league has decided to run its season opening game in Mexico City. When the teams arrive in the country four days before the event, two... -
Williams--2002
Finance & Accounting Case Study11.95View Details Williams, a Tulsa, Oklahoma-based firm in various energy businesses, must decide whether to accept a financing package offered by Berkshire Hathaway and... -
Alza and Ciba-Geigy: Renewing the Collaboration? (B5): Alex Zaffaroni, President and founder, ALZA Corp.
Strategy & Execution Case Study5.00View Details This suite of cases begins with an overview of a promising alliance between a multinational Swiss pharmaceuticals firm and a start-up with cutting-edge... -
Ransomware Attack at Springhill Medical Center
Management Case Study11.95View Details In July, 2019, Springhill Medical Center ("SMC") in Mobile, Alabama fell prey to a malicious ransomware attack that crippled the hospital's internal network... -
Blessed are the Peacemakers: Senator Danforth as Special Envoy to the Sudan
Strategy & Execution Case Study11.95View Details After the attack on the World Trade Towers on September 11th, Senator John (Jack) C. Danforth's appointment as the president's special envoy to the Sudan... -
Financial Crises and Firm Performance
Global Business Case Study11.95View Details Financial crises could happen anywhere, although emerging markets were more seriously afflicted in recent times. Debilitating and massive shocks to bank... -
Strictly Business: Janice Greer's Leadership Challenge in Japan
Management Case Study11.95View Details Janice Greer works for NVX Pharmaceuticals, a US firm with increasing global operations. Not long after Greer's promotion to country head for Japan, their... -
Governance at Metallgesellschaft (A)
Organizational Development Case Study11.95View Details MG Corp., a U.S. subsidiary of Germany's international conglomerate, Metallgesellschaft, engaged in a disastrous hedging strategy that nearly dragged... -
Internationalization Strategy of Chinese Private Enterprises in Europe (Shuguang: Learn By Doing)
Strategy & Execution Case Study5.00View Details Supplement to case RSM037. Shuguang Europe was established in 2008 in the Netherlands. Initially set up to handle REACH registrations for its headquarters... -
Singapore Airlines: Surviving the COVID-19 Pandemic
Strategy & Execution Case Study11.95View Details In August 2021, Singapore Airlines Group (SIA) was at a critical juncture in its history. Since early 2020, the COVID-19 pandemic had forced commercial... -
Troubled Spain: Leading organizational changes through networks and design
Leadership & Managing People Case Study11.95View Details James Reid, the newly appointed GM of Troubled Spain, has been given a mandate by the CEO of Troubled Inc. to turn the subsidiary around within six months.... -
Abengoa S.A.: The Unveiling or Unraveling of a Bold New Strategy?
Finance & Accounting Case Study11.95View Details Shortly after presenting its new asset-light strategy involving the division of its operating structure into three separate entities, Abengoa S.A. is... -
Atlanta Ransomware Attack (B)
Management Case Study5.00View Details This case describes the March 2018 Ransomware attack on the information technology (IT) systems of the city of Atlanta and the response by Mayor Keisha... -
Exxon Corp.: Trouble at Valdez
Communication Case Study11.95View Details Discusses the events leading to and repercussions following the 11 million gallon oil spill in Prince William Sound off the Alaskan coast. This was the... -
Infinity Carpets, Inc.
Finance & Accounting Case Study11.95View Details A turnaround expert must determine whether a firm in distress is worth more as a going concern than its liquidation value. If so, the finances of the... -
Liza Davis and the Bargain Hunting Customer
Finance & Accounting Case Study11.95View Details Liza Davis, an upscale women's fashion retailer, is reeling from worldwide recession and lower demand. Should the company target the fast growing bargain... -
Snapp: Scaling under Sanctions in Iran (B)
Global Business Case Study5.00View Details The case opens in November 2020 as Eyad Alkassar and Mahmoud Fouz, co-founders of Iran's first and leading ride-hailing platform, Snapp, eagerly await...
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How Boards Can Plan for the Disasters That No One Wants to Think About
Organizational Development Digital ArticlePandemics, global warming, cyberattacks, and other catastrophes are a question of when, not if. -
United Airlines 232
Organizational Development Case Study11.95View Details The cases are used to introduce the concept of collective responsibility and leadership in team situations by applying the concept of Crew Resource Management... -
In 2009, Match the Urge to Purge with a Zest to Invest
Recessions Digital ArticleIt’s become the mantra of the moment: “A crisis is a terrible thing to waste.” Leaders everywhere are struggling to make sense of the worldwide economic crisis, to learn lessons that will guide them and their companies going forward. My worry is that too many leaders are learning the wrong lessons — they are becoming […] -
The Mood in Tokyo, One Week After
Crisis management Digital ArticleThe flight from Vancouver to Tokyo was half empty. At this time of year it is generally packed, and I wondered again how wise I was in heading to Tokyo just after a major earthquake, and with the Fukushima reactors running out of control. But I had compelling personal reasons to go, and the US […] -
Working Through the Covid-19 Pandemic: A Reading List
Global Business Digital ArticleWe've made these essential articles free for all readers. -
When Growth Stalls
Crisis management Magazine ArticleSuccessful companies lose momentum for four main reasons. All are within management’s control if spotted in time. -
Customer Service in a Crisis
Rene Carayol of Cass Business School explains how First Direct's commitment to customer service saved a life on 9/11. -
Are You Leading Through the Crisis ... or Managing the Response?
Leadership & Managing People Digital ArticleFour leadership traps to avoid. -
Be Prepared
Strategy & Execution Magazine ArticleIt's easy for corporate strategists to get bogged down by the vast amount of data available to them. The trick is to separate the wheat from the chaff--and... -
Microsoft Trending Up, Apple Trending Down…? Plus, The Marriott Data Breach
Crisis management AudioYoungme, Felix, and Mihir debate whether Microsoft is trending up while Apple is trending down, before discussing the Marriott (Starwood) data breach. They also share their After Hours picks for the week.