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In 2009, Match the Urge to Purge with a Zest to Invest
Recessions Digital ArticleIt’s become the mantra of the moment: “A crisis is a terrible thing to waste.” Leaders everywhere are struggling to make sense of the worldwide economic crisis, to learn lessons that will guide them and their companies going forward. My worry is that too many leaders are learning the wrong lessons — they are becoming […] -
The Mood in Tokyo, One Week After
Crisis management Digital ArticleThe flight from Vancouver to Tokyo was half empty. At this time of year it is generally packed, and I wondered again how wise I was in heading to Tokyo just after a major earthquake, and with the Fukushima reactors running out of control. But I had compelling personal reasons to go, and the US […] -
Is the Rookie Ready? (HBR Case Study)
Organizational Development Magazine ArticleA week before Christmas, Tim O'Connell, a manager at Driscoll Software, gets a call from Hybara Casinos. The former client's system has crashed, and the... -
To Keep Women in the Workforce, Men Need to Do More at Home
Leadership & Managing People ResearchResearch on different-sex couples early in the pandemic shows that when dads took a bigger share of domestic labor, moms were more likely to stay in their... -
The Crisis Communications Playbook: What GM’s Mary Barra (and Every Leader) Needs to Know
Business communication Digital ArticleFive rules to follow. -
Crisis Communications and American Airlines
Crisis communication Digital ArticleIn the past weeks and months, the airline industry has had to address a series of challenges that left managers little time to execute, and almost no room for communications mistakes. Consider American Airlines, which faced communicating with hundreds of thousands of customers whose flights were canceled while the airline performed emergency safety inspections. Under […] -
Is It Fair to Blame Fair Value Accounting for the Financial Crisis?
Accounting Magazine ArticleInvestors and corporate executives don’t agree on how to value distressed assets. But maybe they don’t have to. -
An Astonishing Lack of Urgency (And What You Can Do About It)
Crisis management Digital ArticleI just left a very typical company that is facing the economic peril all around us. This is what I observed: Finger pointing. Everyone I spoke with said the firm was facing a difficult time, some talking in terms of a mild hurricane, others a full blown tsunami. But an astonishingly large number of people […] -
“They Burned the House Down”: An Interview with Michael Lynton
Business management Magazine ArticleRecovering from the most devastating hack in corporate history -
Crisis Leadership and Gordon Brown, Man of the (Eleventh) Hour
Finance & Accounting Digital ArticleWhat a difference a week makes. Last Wednesday, as the world economy slipped towards oblivion, British Prime Minister Gordon Brown emerged at the eleventh... -
Ending Harassment at Work Requires an Intersectional Approach
Diversity and inclusion Digital ArticleGender, race, age, and seniority all affect who’s harassed and how. -
Wanted: A Capital Markets Safety Board
Finance & Accounting Digital ArticleWhen it comes to new technologies, we're usually prepared to face up to risk. It's part of the price of progress. When a space shuttle explodes or a train... -
A Financial Crisis Is Looming for Smaller Suppliers
Leadership & Managing People Digital ArticleTheir collapse could further destabilize the global supply chain. -
Memo to President-Elect Obama: 7 Moves to Create Momentum
Leadership & Managing People Digital ArticleDear President-elect Obama, Congratulations. Your election as President represents a nearly ideal opportunity for you to make a successful transition... -
Realizing What You're Made Of
Leadership & Managing People Magazine ArticleA ruptured disk pressed against Glenn Mangurian's spinal cord several years ago, leaving the lower half of his body permanently paralyzed. One minute,... -
In Uncertain Times, Big Companies Need to Take Care of Their Suppliers
Supply chain management Digital ArticleMove beyond transactional relationships toward strategic partnerships. -
Building Resilience into Your Family Business
Organizational Development Digital ArticleLessons from companies that have thrived in volatile environments. -
When Growth Stalls
Crisis management Magazine ArticleSuccessful companies lose momentum for four main reasons. All are within management’s control if spotted in time. -
Managers, What’s Your Plan For Climate Change?
Crisis management Digital ArticleIt’s time for every manager to think concretely about how they’d handle the fallout from a major weather event. -
To Fight Ebola, Stop Pointing Fingers
Decision making and problem solving Digital ArticleMobilizing a community calls for a different kind of leadership than we’ve seen thus far.
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David Dunwood
Innovation & Entrepreneurship Case Study11.95View Details The protagonist,David Dunwood, is a second-time search fund entrepreneur who in mid-2004 purchased Mountain Auto, a leading auto parts retailer in the... -
Lie, Cheat, and Steel: Governance and Scandal at ThyssenKrupp
Global Business Case Study11.95View Details On March 7, 2013, ThyssenKrupp Group CEO Heinrich Hiesinger was shocked to receive a resignation letter from Gerhard Cromme, chairman of the company's... -
Singapore Airlines: Surviving the COVID-19 Pandemic
Strategy & Execution Case Study11.95View Details In August 2021, Singapore Airlines Group (SIA) was at a critical juncture in its history. Since early 2020, the COVID-19 pandemic had forced commercial... -
United Airlines 173
Organizational Development Case Study11.95View Details The cases are used to introduce the concept of collective responsibility and leadership in team situations by applying the concept of Crew Resource Management... -
Hans Fritz at Novartis Thailand (A): The First Month
Leadership & Managing People Case Study11.95View Details Dr. Hans Fritz is 37 years old when he arrives in Bangkok on March 1, 1998 to assume his position as general manager of Novartis Thailand. Novartis is... -
Verrückt: Insane Design, Testing, Construction and Operation
Leadership & Managing People Case Study11.95View Details This case regards the perils of ineffective management and design that led to an organizational crisis. The setting is an amusement park where a water... -
Ant Group's Suspended Initial Public Offering: The Disrupter, Disrupted
Management Case Study11.95View Details When regulators suspended the high profile initial public offering (IPO) of the Chinese fintech company Ant Group, investors and businesspeople were surprised... -
Cockpit Dynamics in Air France 447 and United 232
Organizational Development Case Study11.95View Details This case compares leadership and team dynamics between the cockpit crews in two renown passenger airline crashes, twenty years apart: Air France 447... -
Crisis Leadership
Strategy & Execution Case Study11.95View Details This technical note examines types of organizational crisis and five phases through which nearly all crises pass. Students are encouraged to move from... -
James Burke: A Career in American Business (A)
Global Business Case Study11.95View Details Presents an historical overview of the professional career of James E. Burke, chairman and CEO of Johnson & Johnson. Examines the corporation's handling... -
Southwest Airlines Flight 1248 (A)
Leadership & Managing People Case Study11.95View Details After the company's first aviation fatality, Southwest Airlines's CEO is faced with new and difficult decisions. The alacrity and compassion that characterized... -
Why Is the Universe Against Me? (A) and (B) (Abridged)
Organizational Development Case Study11.95View Details Hasn't everyone at some point felt as if the universe was conspiring against his or her success? This case narrative tracks the story of Emmett Taylor,... -
Alaska Airlines and Flight 261 (A)
Strategy & Execution Case Study11.95View Details Weeks after the crash of Alaska Airlines Flight 261, 64 mechanics claim that they have been "pressured, threatened, and intimidated" into taking shortcuts.... -
HBR's 10 Must Reads on Managing in a Downturn, Expanded Edition (Paperback + Ebook)
Leadership & Managing People Special Offer34.95View Details How do the most resilient companies survive--and even thrive--during a slowdown? If you read nothing else on surviving a tough economy and coming back... -
The Beiteddine Festival: Bridging the Gap
Finance & Accounting Case Study11.95View Details The Beiteddine Art Festival (BAF) is a non-profit organization that manages an art and musical festival in Lebanon with the aim of using cultural activity... -
Bengaluru Airport: Crisis Leadership through a Pandemic
Leadership & Managing People Case Study11.95View Details Bengaluru Airport began an expansion project worth US$2 billion in 2018, but by mid-2020 COVID-19 had severely impacted the aviation industry and reduced... -
HBR's 10 Must Reads on Managing in a Downturn (with bonus article "Reigniting Growth" By Chris Zook and James Allen)
24.95View Details How do the most resilient companies survive--and even thrive--during a slowdown? If you read nothing else on preparing for a tough economy and coming... -
Fighting Financial Crises: Making Policy
Finance & Accounting Case Study8.95View Details This note shapes a framework of competing policy priorities for governments in responding to a financial crisis: rescue, relief, recovery, and reform.... -
Singapore Post: Transforming Mail Services in the Internet Age
Sales & Marketing Case Study11.95View Details This case is set in August 2012 about ten months after the 'Ready for the Future' (RTF) Transformation Programme was implemented at Singapore Post Limited... -
SK-II: Damage Control in China
Sales & Marketing Case Study11.95View Details In 2006, SK-II, a skin care brand, was close to becoming a billion-dollar brand for Procter and Gamble ("P&G') and China was seen as a key source of future...
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In 2009, Match the Urge to Purge with a Zest to Invest
Recessions Digital ArticleIt’s become the mantra of the moment: “A crisis is a terrible thing to waste.” Leaders everywhere are struggling to make sense of the worldwide economic crisis, to learn lessons that will guide them and their companies going forward. My worry is that too many leaders are learning the wrong lessons — they are becoming […] -
The Mood in Tokyo, One Week After
Crisis management Digital ArticleThe flight from Vancouver to Tokyo was half empty. At this time of year it is generally packed, and I wondered again how wise I was in heading to Tokyo just after a major earthquake, and with the Fukushima reactors running out of control. But I had compelling personal reasons to go, and the US […] -
David Dunwood
Innovation & Entrepreneurship Case Study11.95View Details The protagonist,David Dunwood, is a second-time search fund entrepreneur who in mid-2004 purchased Mountain Auto, a leading auto parts retailer in the... -
Is the Rookie Ready? (HBR Case Study)
Organizational Development Magazine ArticleA week before Christmas, Tim O'Connell, a manager at Driscoll Software, gets a call from Hybara Casinos. The former client's system has crashed, and the... -
Lie, Cheat, and Steel: Governance and Scandal at ThyssenKrupp
Global Business Case Study11.95View Details On March 7, 2013, ThyssenKrupp Group CEO Heinrich Hiesinger was shocked to receive a resignation letter from Gerhard Cromme, chairman of the company's... -
Singapore Airlines: Surviving the COVID-19 Pandemic
Strategy & Execution Case Study11.95View Details In August 2021, Singapore Airlines Group (SIA) was at a critical juncture in its history. Since early 2020, the COVID-19 pandemic had forced commercial... -
To Keep Women in the Workforce, Men Need to Do More at Home
Leadership & Managing People ResearchResearch on different-sex couples early in the pandemic shows that when dads took a bigger share of domestic labor, moms were more likely to stay in their... -
The Crisis Communications Playbook: What GM’s Mary Barra (and Every Leader) Needs to Know
Business communication Digital ArticleFive rules to follow. -
United Airlines 173
Organizational Development Case Study11.95View Details The cases are used to introduce the concept of collective responsibility and leadership in team situations by applying the concept of Crew Resource Management... -
Hans Fritz at Novartis Thailand (A): The First Month
Leadership & Managing People Case Study11.95View Details Dr. Hans Fritz is 37 years old when he arrives in Bangkok on March 1, 1998 to assume his position as general manager of Novartis Thailand. Novartis is...