-
The Balanced Scorecard: Measures That Drive Performance
Strategy & Execution Magazine ArticleExecutives know that a company's measurement systems strongly affect employee behaviors. But the traditional financial performance measures that worked... -
New Books from the Press in September (Let Us Know What You Think!)
Decision making and problem solving Digital ArticleAs a matter of policy, we don’t review our own books, but we hope you will. Keep an eye out for the following Press titles in September, and let us know what you think of them in the comments. Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business by Josh Bernoff and Ted […] -
The Right Way to Rally Your Troops
Leadership & Managing People Digital ArticleLessons from three CEOs facing crises. -
Beyond Automation
Technology and analytics Magazine ArticleStrategies for remaining gainfully employed in an era of very smart machines -
A Process for Human-Algorithm Decision Making
Decision making and problem solving Digital ArticleYour people will have new roles and need new skills. -
Analytics for Marketers
Technology and analytics Magazine ArticleWhen to rely on algorithms and when to trust your gut -
Is it Time for Mutiny?
Managing people Digital ArticleA close study of the real thing — seafarers’ insurrections during the Age of Discovery — might help you decide. -
Ethics in Practice
Business ethics Magazine ArticleAs the 1990s overtake us, public interest in ethics is at a historic high. While the press calls attention to blatant derelictions on Wall Street, in the defense industry, and in the Pentagon, and to questionable activities in the White House, in the attorney general’s office, and in Congress, observers wonder whether our society is […] -
In Praise of Uncertainty
Decision making and problem solving Magazine ArticleThe information technology explosion was set off by visionaries who thrive on uncertainty. Today that innovation-fueling uncertainty is in danger, a victim of its own success and excess. IT producers have historically built platforms that are useless standing alone, inviting others to parlay them into a variety of useful applications. The first PC makers shipped […] -
Planned Opportunism
Strategy Magazine ArticleUsing weak signals to spur innovation -
Beware the Dangers of Selection Bias
Leadership & Managing People Digital ArticleDuring World War II, American military personnel noticed that some parts of planes were hit by enemy fire more often than other parts. They analyzed the... -
AI Isn't Ready to Make Unsupervised Decisions
Leadership & Managing People Digital ArticleToday's algorithms still largely lack empathy, ethics, and the ability to see the bigger picture. -
Are You Listening to Your Most Important Customers?
Customer experience Digital ArticleThe “silent majority” in the middle can make or break your business. -
On Bear Stearns, the Democratic Primary, and Other Avoidable Disasters
Risk management Digital Article“The wise men were all fools…What to do?” So sings Bruce Springsteen in his searing rocker, “Last to Die,” a lament about the endless miscalculations that led to our endless war in Iraq. That line was ringing in my ears as I read this morning’s headlines about the fiascoes gripping almost every element of our […] -
“Both/And” Leadership
Leadership Magazine ArticleDon’t worry so much about being consistent. -
The Importance of Studying the Obvious
Innovation & Entrepreneurship Digital ArticleWhen Congressman Jeff Flake recently proposed eliminating NSF funding for political science research, it marked the third time in the past 6 years that... -
Stop Making Plans; Start Making Decisions
Analytics and data science Magazine ArticleIn most companies, strategic planning isn’t about making decisions. It’s about documenting choices that have already been made, often haphazardly. Leading firms are rethinking their approach to strategy development so they can make more, better, and faster decisions. -
When Success is Born Out of Serendipity
Managing yourself Digital ArticleSeemingly well-planned “strategies” are often the result of random moments. -
How John F. Kennedy Changed Decision Making for Us All
Leadership & Managing People Digital ArticleBurned once by groupthink, Kennedy came up with a process to root it out. -
The Case of the Downsizing Decision
Decision making and problem solving Magazine ArticleAndrew Jordan sat at his desk, absentmindedly watching a barge chug slowly upstream on the Thames. The dinner meeting he had scheduled with a select group of senior managers at Universal Products Company, Ltd. would begin in an hour. For three years, it had seemed enough to focus on the business problems of UPC’s Connectors […]
-
Spike's Indoor Beach Volleyball and Rock Climbing Inc.
Finance & Accounting Case Study11.95View Details The owner of an indoor beach volleyball and rock climbing recreational facility in London, Ontario, is considering expanding by adding a rooftop patio... -
Sew Sew Sweet
Technology & Operations Case Study11.95View Details A self-taught seamstress based in Barrie, Ontario, must decide how to organize the production process for manufacturing her custom-made baby onesie -... -
Ransomware Attack at Springhill Medical Center
Management Case Study11.95View Details In July, 2019, Springhill Medical Center ("SMC") in Mobile, Alabama fell prey to a malicious ransomware attack that crippled the hospital's internal network... -
Gentle Electric Co.
Technology & Operations Case Study11.95View Details Designed to illustrate various levels of complexity in determining optimum order sizes for a single item inventory policy. Students are asked to evaluate... -
Change Leadership: The Kotter Collection (5 Ebooks)
110.00View Details This impressive collection features the best works by John P. Kotter, known worldwide as the authority on leadership and change. Curated by Harvard Business... -
Genzyme Center (C)
Technology & Operations Case Study5.00View Details Genzyme Corporation is in the midst of planning its new corporate headquarters, which incorporates many innovative green building features. After learning... -
Atlanta Ransomware Attack (B)
Management Case Study5.00View Details This case describes the March 2018 Ransomware attack on the information technology (IT) systems of the city of Atlanta and the response by Mayor Keisha... -
Blinds To Go: Staffing a Retail Expansion
Organizational Development Case Study11.95View Details Blinds To Go is a manufacturer and retailer of customized window coverings. The company has been steadily expanding the number of stores across North... -
Snapp: Scaling under Sanctions in Iran (B)
Global Business Case Study5.00View Details The case opens in November 2020 as Eyad Alkassar and Mahmoud Fouz, co-founders of Iran's first and leading ride-hailing platform, Snapp, eagerly await... -
Utah Symphony and Utah Opera: A Merger Proposal
Organizational Development Case Study11.95View Details Anne Ewers, general director of Utah Opera, is awaiting the decision of the members of the board of the Utah Symphony and Utah Opera about whether to... -
Quaker Steel and Alloy Corp.
Organizational Development Case Study11.95View Details Lower middle-level manager is faced with the need to bring about a change in the call patterns of the sales force selling her product. Based on an earlier... -
Aster DM Healthcare: Budgeting for a Crisis
Leadership & Managing People Case Study11.95View Details In April 2020, Alisha Moopen, Deputy Managing Director of Aster DM Healthcare, a network of clinics, hospitals, and pharmacies in the Middle East and... -
Alpha and Omega
Organizational Development Case Study11.95View Details ... -
Smarter Collaboration Diagnostic Toolkit
499.00View Details In their book "Smarter Collaboration: A New Approach to Breaking Down Barriers and Transforming Work," Heidi K. Gardner and Ivan Matviak lay out an action... -
Product Innovation at Aguas Danone
Sales & Marketing Case Study11.95View Details Aguas Danone de Argentina (ADA) faced an adverse scenario. Argentina was undergoing its worst economic crisis in history, and bottled water sales were... -
Jeanne Lewis at Staples, Inc. (B)
Leadership & Managing People Case Study5.00View Details Supplements the (A) case. -
TwinHills Centro: Social Return on Investment
Leadership & Managing People Case Study11.95View Details TwinHills was a proposed community development project by a private land developer in Calgary, Canada. The developer's utopian vision was to create a... -
The Upside of Uncertainty: A Guide to Finding Possibility in the Unknown
30.00View Details A science-backed guide for navigating and thriving through uncertainty--based on interviews and insights from world-renowned leaders, innovators, entrepreneurs,... -
Exercises in Negotiation Analysis
Strategy & Execution Case Study8.95View Details Two exercises designed to illustrate the relationship between BATNAs (best alternative to a negotiated agreement) and reservation prices and three exercises... -
The Walsham Hotel: The Mechatronic KoolNitro 346 Mini-Bar
Technology & Operations Case Study11.95View Details The Walsham hotel is an upscale hotel, located in a large southern city. Its clientele have high expectations and, given the Walsham's urban location,...
-
How to Make Decisions Amid Chaos (HBR Special Issue)
Leadership & Managing People Magazine Issue19.95View Details Harvard Business Review Special Issues are timely, single-theme collections of HBR articles written by some of the world's leading management scholars... -
The Balanced Scorecard: Measures That Drive Performance
Strategy & Execution Magazine ArticleExecutives know that a company's measurement systems strongly affect employee behaviors. But the traditional financial performance measures that worked... -
New Books from the Press in September (Let Us Know What You Think!)
Decision making and problem solving Digital ArticleAs a matter of policy, we don’t review our own books, but we hope you will. Keep an eye out for the following Press titles in September, and let us know what you think of them in the comments. Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business by Josh Bernoff and Ted […] -
The Right Way to Rally Your Troops
Leadership & Managing People Digital ArticleLessons from three CEOs facing crises. -
Beyond Automation
Technology and analytics Magazine ArticleStrategies for remaining gainfully employed in an era of very smart machines -
A Process for Human-Algorithm Decision Making
Decision making and problem solving Digital ArticleYour people will have new roles and need new skills. -
Analytics for Marketers
Technology and analytics Magazine ArticleWhen to rely on algorithms and when to trust your gut -
Is it Time for Mutiny?
Managing people Digital ArticleA close study of the real thing — seafarers’ insurrections during the Age of Discovery — might help you decide. -
Ethics in Practice
Business ethics Magazine ArticleAs the 1990s overtake us, public interest in ethics is at a historic high. While the press calls attention to blatant derelictions on Wall Street, in the defense industry, and in the Pentagon, and to questionable activities in the White House, in the attorney general’s office, and in Congress, observers wonder whether our society is […] -
In Praise of Uncertainty
Decision making and problem solving Magazine ArticleThe information technology explosion was set off by visionaries who thrive on uncertainty. Today that innovation-fueling uncertainty is in danger, a victim of its own success and excess. IT producers have historically built platforms that are useless standing alone, inviting others to parlay them into a variety of useful applications. The first PC makers shipped […]