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Are Your Digital Platforms Wasting Your Customers’ Time?
Customer experience Digital ArticleInstead of just responding to requests, anticipate people’s needs. -
Can AI Teach Us How to Become More Emotionally Intelligent?
Strategy & Execution Digital ArticleAlgorithms are getting better at analyzing how tone, facial expression, and dozens of other verbal and non-verbal cues influence communication. -
The Value of Digital Transformation
Technology & Operations Digital ArticleA team at McKinsey tracked the performance of 80 banks over four years to identify exactly how their transformation efforts paid off - and how others... -
The Two Big Reasons That Digital Transformations Fail
Change management ResearchResults from a study of 1,350 companies. -
High-Tech Touchpoints Are Changing Customer Experience
Sales & Marketing Digital ArticleAs technology becomes more powerful and affordable, your company is only limited by its imagination. -
Marketing Is Everything
Sales & Marketing Magazine ArticleToday technology is creating greater customer choice, and choice is altering the marketplace. Six principles define the new marketing: marketing is a... -
Small Businesses Play a Big Role in Supply-Chain Resilience
Operations and supply chain management Digital ArticleBut lagging technology can make them a weak link. -
Microsoft’s Jared Spataro on How the Pandemic Sped Up Technological Change (and Moved Us Closer to the Metaverse)
Business and society Digital ArticleAvatars, holograms, and other metaverse technologies will facilitate human connection in the months and years ahead. -
Do You Know How Your Teams Get Work Done?
Leading teams Digital ArticleNew research suggests many managers don’t — but machine learning can help close the gap. -
4 Types of Business Transformation
Digital transformation Digital ArticleWhich is your organization facing? -
Inside IKEA's Digital Transformation
Strategy & Execution Digital ArticleA Q&A with Barbara Martin Coppola, IKEA Retail's chief digital officer. -
Balancing Profit and Purpose with Your Digital Transformation
Strategy & Execution Digital ArticleLessons from the Dutch national lottery. -
Being Virtual: Character and the New Economy
Organizational Development Magazine ArticleGiven the changes wrought by the new economy, it makes sense for companies to pursue ever-greater levels of flexibility. But does it make sense for human... -
Genpact CEO Tiger Tyagarajan: AI Is Getting Good, But Still Can't Replace Human Curiosity
Global Business Digital ArticleIf developed the right way, technology will augment-not replace-human labor. -
Automating Data Analysis Is a Must for Midsize Businesses
Strategy & Execution Digital ArticleThree strategies to help you get started. -
Digital Transformation Changes How Companies Create Value
Strategy & Execution Digital ArticleThe new rules of the digital economy are turning the traditional firm inside out. -
Why Becoming a Data-Driven Organization Is So Hard
Data management Digital ArticleCompany culture is often a bigger hurdle than any technical problem. -
Counterpoint: Old Habits Die Hard, but They Do Die
Strategy & Execution SpotlightA Counterpoint: In "Old Habits Die Hard, but They Do Die," Rita Gunther McGrath argues that although the theory of cumulative advantage makes sense in... -
Where Babies Come from: Supply and Demand in an Infant Marketplace
Organizational Development Magazine ArticlePersistent demand from people who have been denied the blessings of parenthood has created an assisted-reproduction market that stretches around the globe... -
3 Tactics to Accelerate a Digital Transformation
Digital transformation Digital ArticleWhat Singapore’s DBS Bank learned as it moved toward a more distributed workforce.
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Dr. Tom Mihaljevic and Cleveland Clinic
Management Case Study11.95View Details In December 2022, Dr. Tomislav ("Tom") Mihaljevic, CEO and President of Cleveland Clinic, was reflecting on the last few years at the hospital, marked... -
Encyclopaedia Britannica (A)
Technology & Operations Case Study11.95View Details Examines the growth of the CD-ROM publishing industry and its impact on the Encyclopaedia Britannica Co., which chose to ignore it. -
Intel Corp.: Leveraging Capabilities for Strategic Renewal
Strategy & Execution Case Study11.95View Details Traces the history of Intel from its earliest days as a technology-driven memory company to its emergence as an increasingly market-focused microprocessor... -
Konecta: Strategic Transformations in a Digital Era
Management Case Study11.95View Details The case analyzes the evolution of the business model of the Spanish multinational Konecta, which, since its origin, was dedicated to providing Contact... -
AccorHotels and the Digital Transformation: Enriching Experiences through Content Strategies along the Customer Journey
Sales & Marketing Case Study11.95View Details The case focuses on AccorHotels' ambitious digital transformation, aiming to put the customer back at the center of its strategy and operations. Responding... -
Google Car
Technology & Operations Case Study11.95View Details By 2013, Google, while not a traditional manufacturer of automobiles, had invested millions of dollars in its self-driving cars which had logged over... -
Japan's Sharp Corporation: Aiming to Boost Its Competitive Edge (A)
Strategy & Execution Case Study11.95View Details Case A is set in 2010. Shinji Tanaka is a senior economist at Kyoto Heritage Foundation, a Japanese think tank, and he wondered if Sharp's new manufacturing... -
Farfetch: Digital Transformation for Luxury Brands
Sales & Marketing Case Study11.95View Details Farfetch, a global luxury technology platform and digital marketplace had been surfing the wave of digital transformation in the luxury fashion industry... -
Transforming Blue Bird: Indonesia's Top Mobility Provider's Push for Sustainable Growth and Digitalisation in the Post-COVID Era
Management Case Study11.95View Details Set in 2023, this case describes the digitalisation and sustainability journey of Blue Bird, an Indonesia-based taxi business established in 1965. By... -
The Dabbawala System: On-Time Delivery, Every Time
Technology & Operations Case Study11.95View Details Describes the Mumbai-based Dabbawala organization, which achieves very high service performance (6 Sigma equivalent or better) with a low-cost and very... -
Foremostco, Inc. (B)
Technology & Operations Case Study5.00View Details Supplements the (A) case. -
Future-proofing HEINEKEN: The EverGreen strategy
Management Case Study11.95View Details Dolf van den Brink, CEO of HEINEKEN, left the company's global headquarters in Amsterdam for a company retreat. Over the next three days, the entire executive... -
Zalando: A Digital Foundation for Fashion Supply Chain Success
Technology & Operations Case Study11.95View Details By 2021 Zalando had become Europe's largest pure player in online fashion. But the road to success had not always been smooth. Back in 2014, six years... -
Monsanto's March into Biotechnology (A)
Technology & Operations Case Study11.95View Details Very early in the history of biotechnology (about 1979), Monsanto made a major commitment to move into this field. This case recounts the history from... -
Beyond Certainty: The Changing Worlds of Organizations
12.95View Details In this collection of 35 recent essays, Handy shares his reflections on a changing world, a world in which we can be certain only of uncertainty. To plan... -
The Royal Belgian Football Association: A World-Class Digital Strategy
Strategy & Execution Case Study11.95View Details The Royal Belgian Football Association (RBFA), the governing body of Belgian football, had experienced tremendous success on the pitch and wanted to capitalize... -
Netflix Inc.: Streaming Away from DVDs
Strategy & Execution Case Study11.95View Details This case examines two of the leading video rental services in the United States, Blockbuster and Netflix, and how each adapted to changing technology... -
Upgrading the Economy: Industrial Policy and Taiwan's Semiconductor Industry
Technology & Operations Case Study11.95View Details The government-led creation and incubation of the semiconductor industry in Taiwan is a striking success for advocates of strong industrial policy. It... -
Mass Production and the Beginnings of Scientific Management
Global Business Case Study8.95View Details Examines the coming of mass production (continuous and large-batch processes and those involving fabricating and assembling of interchangeable parts),... -
AT&T, Retraining, and the Workforce of Tomorrow
Organizational Development Case Study11.95View Details By the late 2000s, rapid changes in the telecommunications industry forced AT&T's management team to take on a task that CEO Randall Stephenson called...
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Managing the Risks of Generative AI
Technology & Operations Digital ArticleGuidelines for companies as they implement the next generation of AI tools. -
Manik Distribution Agency: An Existential Challenge
Management Case Study11.95View Details Mr. Dharamdas Desai was running a distribution agency in Madhopura, a town in the state of Madhya Pradesh, India. He asked his son, Paresh, to analyze... -
Are Your Digital Platforms Wasting Your Customers’ Time?
Customer experience Digital ArticleInstead of just responding to requests, anticipate people’s needs. -
The Truth About Blockchain
Technology & Operations HBR BestsellerContracts, transactions, and records of them provide critical structure in our economic system, but they haven't kept up with the world's digital transformation.... -
Evolve (Again)
Organizational Development Magazine ArticleIn an ever-changing technology landscape, continuous adaptation is key. -
How Legacy Companies Can Pivot to a Platform Model
Strategy & Execution Digital ArticleLessons from several firms who have made the switch. -
The Two Big Reasons That Digital Transformations Fail
Leadership & Managing People ResearchResults from a study of 1,350 companies. -
Enpara.com: Digital Bank at a Crossroad
Sales & Marketing Case Study11.95View Details In March 2017, Elsa Pekmez Atan (MBA 2004), was wondering about the future of Enpara.com, a digital-only banking platform of QNB Finansbank. Since its... -
Technological Pioneering and Competitive Advantage: The Birth of the VCR Industry
Technology & Operations Digital ArticleExamines a significant example of "technological pioneering"--the development of an emerging technology in pursuit of future commercial opportunity. In...