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Giving a High Performer Productive Feedback
Managing people Best PracticeGiving feedback, particularly constructive feedback, is often a stressful task. As counterintuitive as it may seem, giving feedback to a top performer can be even tougher. Top performers may not have obvious development needs and in identifying those needs, you can sometimes feel like you’re being nitpicky or over-demanding. In addition, top performers may not […] -
Five Ways to Learn Nothing from Your Customers' Feedback
Sales & Marketing Digital ArticleThe case for eschewing the traditional approach to customer satisfaction measurement. -
How to Keep Your Star Performers in Trying Times
Employee retention Best PracticeWhen the economy is slow and unemployment rates are high, it’s easy to think your employees will happily stay put in their current jobs. But that’s a dangerous assumption. Research shows that voluntary turnover rates increase as consumer confidence builds. This means, as a manager, you need to figure out ways to retain your top […] -
Don't Let Your Brain's Defense Mechanisms Thwart Effective Feedback
Communication Digital ArticleTurn instinctive thoughts into productive actions. -
When to Give Verbal Feedback — and When to Do It in Writing
Giving feedback Digital ArticleDon’t default to your comfort zone. Deliver your message in the way that works best for the situation. -
How Leaders Can Get the Feedback They Need to Grow
Receiving feedback Digital ArticleSix tips for soliciting radical candor. -
The New 21st Century Leaders
Leadership & Managing People Digital Article(Editor's note: This post is part of a six-week blog series on how leadership might look in the future. The conversations generated by these posts will... -
The Case of the Needy Employee
Giving feedback Digital ArticleMake Your Case relies on your insights to help readers solve pressing business problems. You can help by leaving a comment below or by rating the comments of others — after a week, a guest expert will also weigh in. * * * “Knock, knock!” says a voice behind you. You swivel your chair around […] -
Find the Coaching in Criticism
Leadership & Managing People Magazine ArticleFeedback is crucial--but almost everyone, from new hires to C-suite executives, struggles with receiving it. The authors, who have spent 20 years working... -
Speaking Up Takes Confidence, Candor, and Courage
Leadership & Managing People Digital ArticleHave you ever wondered whether your work efforts were really creating value? From what I've seen in organizations, a lot of people have that experience.... -
Employee Recognition and Reward When Times Are Tough
Motivating people Digital ArticleIn this economic climate, it is more critical than ever to make your staff feel recognized for their contributions. Harvard Management Update sought the advice of best-selling author and employee motivation expert Bob Nelson, who has worked with such companies as FedEx, Time Warner, and IBM, on how to best handle this. 1.What’s so important […] -
How to Give Negative Feedback When Your Organization Is "Nice"
Communication Digital ArticleYou still have to do it. -
Stay Motivated When Feedback Is Scarce
Personal productivity Digital ArticleIt’s easy to fall into catastrophic thinking — especially when you’re working remotely. -
Becoming More Conscientious
Leadership & Managing People Digital ArticleIf your boss says you're not "detail-oriented" enough, here's what to do. -
"Don't Take It Personally" Is Terrible Work Advice
Leadership & Managing People Digital ArticleAfter all, it's a big part of your life. -
Will You Help or Heave Your Underperformers?
Leadership & Managing People Digital Articleby Paul Michelman -
The Trouble With Bright Kids
Receiving feedback Digital ArticleIt’s not easy to live up to your fullest potential. There are so many obstacles that can get in the way: bosses that don’t appreciate what you have to offer, tedious projects that take up too much of your time, economies where job opportunities are scarce, the difficulty of juggling career, family, and personal goals. […] -
Garbage In, Great Stuff Out
Decision making and problem solving Magazine ArticlePristine data are great for computers. But when it comes to people, messy inputs make for the best decisions. -
If Your Boss Tells You to Get a Coach, Don't Panic
Leadership & Managing People Digital ArticleTake control of the process. -
Research: How Remote Work Impacts Women at Different Stages of Their Careers
Gender Digital ArticleData on software engineers at a Fortune 500 company revealed that junior and senior women saw contrasting costs and benefits.
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Peer Feedback Assignment
Communication Case Study11.95View Details The Peer Feedback Assignment is based on the fact that giving feedback is an essential managerial communication skill. The assignment suggests guidelines... -
Denise Frazer and Paolo Canto: A Case Vignette on Feedback - Paolo Canto's Perspective
Leadership & Managing People Case Study11.95View Details Denise Frazer and Paolo Canto, two HBS students, have decided to give each other feedback on their class participation. While Paolo believes that he has... -
360 Feedback
Organizational Development Case Study11.95View Details In most organizations, the employee appraisal process causes more tension than any other aspect of personnel management. Despite the good intentions behind... -
Next-Level Negotiating (HBR Women at Work Series)
Communication Book24.95View Details Build trust--and create more value. Whether you're negotiating a salary, a deal with a supplier, or your workload, thoughtful preparation increases your... -
How to Be Good at Performance Appraisals: Simple, Effective, Done Right
30.00View Details If you're an executive, manager, or team leader, one of your toughest responsibilities is managing your people's performance. How do you appraise just... -
The Promotion Process at Chung and Dasgupta, LLP
Organizational Development Case Study11.95View Details The "Promotion Process at Chung and Dasgupta, LLP" set of cases explores the roles of general and firm-specific human capital in employee performance... -
HBR Guides to Performance Management Collection (4 Books) (HBR Guide Series)
75.00View Details If you manage a team, you need to be able to measure and manage their performance. From establishing a performance review cycle and building toward your... -
ChatChat (Co-Founders Version)
Leadership & Managing People Case Study11.95View Details This is a role-play case, intended for use in a leadership development course for MBA students. The case has four roles: two for students playing the... -
Fail Better: Design Smart Mistakes and Succeed Sooner
Strategy & Execution Book30.00View Details If you're aiming to innovate, failure along the way is a given. But can you fail better? Whether you're rolling out a new product from a city-view office... -
Lyft Vehicle Services: Building Trust and Repairing a Value Proposition
Strategy & Execution Case Study11.95View Details It was 2019, and the senior manager of strategy and business operations at Lyft Inc. (Lyft), headquartered in San Francisco, had been tasked with helping... -
Candor at Clever
Leadership & Managing People Case Study11.95View Details Clever, a high-growth EdTech company based in San Francisco, had grown quickly in market share (Exhibit 1-2) and headcount (Exhibit 3). As with many high-growth... -
The Anxious Achiever: Turn Your Biggest Fears into Your Leadership Superpower
30.00View Details A timely and compelling guide to managing the anxiety that comes with succeeding and leading--from entrepreneur, mental health advocate, and top-rated... -
Balancing Engagement and Innovation at Bharat Petroleum
Organizational Development Case Study11.95View Details Since 2000, Bharat Petroleum Corporation Limited, a global Fortune 500 petroleum company largely owned by the government of India, had institutionalized... -
Performance Development at GE: Shaping a Fit-For-Purpose Performance Management System (B)
Leadership & Managing People Case Study5.00View Details In 2013, GE implemented the FastWorks program, an initiative that utilized tools and methods adapted from start-up methodologies to make the company more... -
Performance Reviews and Coaching: The Performance Management Collection (5 Ebooks)
81.00View Details If you're an executive, manager, or team leader, one of your toughest responsibilities is managing your people's performance. This digital collection,... -
HBR Guide to Coaching Employees
21.95View Details As a manager in today's business world, you can't just tell your direct reports what to do: You need to help them make their own decisions, enable them... -
HBR's 10 Must Reads 2021: The Definitive Management Ideas of the Year from Harvard Business Review (with bonus article "The Feedback Fallacy" by Marcus Buckingham and Ashley Goodall)
24.95View Details A year's worth of management wisdom, all in one place. We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review... -
The X-Caliber Project Case (B): Giving and Receiving Feedback - Confidential Instructions for Sebastian
Leadership & Managing People Case Study8.95View Details A multi-issue 1-on-1 internal negotiation between a manager (Sebastian) and his employee (Diane). Diane wants Sebastian's feedback on her recent performance... -
Hiring and Managing Others Collection
Organizational Development Special Offer175.00View Details This five-volume digital collection provides straightforward, practical advice on hiring the right people, onboarding new employees, and helping them...
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Giving a High Performer Productive Feedback
Managing people Best PracticeGiving feedback, particularly constructive feedback, is often a stressful task. As counterintuitive as it may seem, giving feedback to a top performer can be even tougher. Top performers may not have obvious development needs and in identifying those needs, you can sometimes feel like you’re being nitpicky or over-demanding. In addition, top performers may not […] -
How to Keep Your Star Performers in Trying Times
Employee retention Best PracticeWhen the economy is slow and unemployment rates are high, it’s easy to think your employees will happily stay put in their current jobs. But that’s a dangerous assumption. Research shows that voluntary turnover rates increase as consumer confidence builds. This means, as a manager, you need to figure out ways to retain your top […] -
The Right Time to Ask for Feedback
Communication AdviceDo it before completing 50-60% of your work. -
When to Give Verbal Feedback — and When to Do It in Writing
Giving feedback Digital ArticleDon’t default to your comfort zone. Deliver your message in the way that works best for the situation. -
How Leaders Can Get the Feedback They Need to Grow
Receiving feedback Digital ArticleSix tips for soliciting radical candor. -
The Case of the Needy Employee
Giving feedback Digital ArticleMake Your Case relies on your insights to help readers solve pressing business problems. You can help by leaving a comment below or by rating the comments of others — after a week, a guest expert will also weigh in. * * * “Knock, knock!” says a voice behind you. You swivel your chair around […] -
Employee Recognition and Reward When Times Are Tough
Motivating people Digital ArticleIn this economic climate, it is more critical than ever to make your staff feel recognized for their contributions. Harvard Management Update sought the advice of best-selling author and employee motivation expert Bob Nelson, who has worked with such companies as FedEx, Time Warner, and IBM, on how to best handle this. 1.What’s so important […] -
Wolfgang Keller at Konigsbrau-TAK (A)
Leadership & Managing People Case Study11.95View Details Wolfgang Keller, manager of the Ukrainian subsidiary of a German beer company, faces a managerial dilemma. His subordinate, Dmitri Brodsky, is a talented... -
Stay Motivated When Feedback Is Scarce
Personal productivity Digital ArticleIt’s easy to fall into catastrophic thinking — especially when you’re working remotely. -
Giving Critical Feedback Is Even Harder Remotely
Leadership & Managing People Digital ArticleHere's how to do it.