Delivering constructive feedback is nerve-wracking in the best of times — most managers don’t want to crush their employees’ spirits. These tough conversations are even harder to have as multiple crises and their side effects wear on, which can make the negativity bias that often accompanies them even worse. To top it all off, a change in venue from in-person to remote removes the nuance that can help soften the blow of bad news.
Giving Critical Feedback Is Even Harder Remotely
Here’s how to do it.
January 26, 2021
Summary.
Most managers don’t relish giving their employees negative feedback, but a remote environment can make the conversation even harder. Add to that the increased negativity bias brought about by the ongoing stress of the pandemic, and the recipients of your feedback are likely to take bad news harder than usual. To combat those circumstances, there are a few strategies you can employ to ensure your intended message comes through — sensitively. Ask them about their perspective of their work, and be sure to offer appreciation for what they did well. Make sure they know you’re on their side and ask them to repeat their key takeaways to prevent them from ruminating.
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HBR Learning
Leading People Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Leading People. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
What you need to know about being in charge.