I was meeting with a client last week, the CEO of a global financial services firm. At the end of our conversation, he asked me what feedback I had for him about his organization. Since this is a firm for which I have deep respect and admiration, I shared a very long list of positive observations on the people, their culture, and their impressive accomplishments. And then I told him that I thought the single biggest opportunity for improvement was to create a more candid and feedback-rich culture. I was happy to hear him respond that he wanted to do exactly that — and I wasn’t surprised to hear him say that he didn’t know how to begin.
How to Give Negative Feedback When Your Organization Is “Nice”
You still have to do it.
March 14, 2016
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Feedback Essentials Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Feedback Essentials. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Give feedback that your employees can hear and use.
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New!
HBR Learning
Feedback Essentials Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Feedback Essentials. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Give feedback that your employees can hear and use.