-
Information Technology and the Board of Directors
Technology & Operations Magazine ArticleEver since the Y2K scare, boards have grown increasingly nervous about corporate dependence on information technology. Since then, computer crashes, denial... -
In a Hybrid World, Your Tech Defines Employee Experience
Technology & Operations Digital ArticleNew research suggests that many companies are failing to give people the tools they need to communicate and collaborate. -
The Rebirth of Software as a Service
Technology and analytics Digital ArticleWhat sparked a SaaS crash in 2022 — and why its best days are still to come. -
Pro Sports Has a Piracy Problem
Technology & Operations Digital ArticleNew research suggests an effective way to address it. -
Sorting Data to Suit Yourself
Technology & Operations Magazine ArticleLetting customers organize your information the way they want is a cool benefit today but will be a necessity tomorrow, says Harvard Law School Internet... -
The Short Life of Online Sales Leads
Sales & Marketing Magazine ArticleCompanies spend billions of dollars on internet-generated sales leads, but most are far too slow to follow up on them. -
Innovating in Uncertain Times: Lessons from 2022
Technology & Operations Digital ArticlePlus strategies for driving transformative growth in 2023. -
13 Principles for Using AI Responsibly
Technology and analytics Digital ArticleCompanies need to consider a set of risks as they explore how to adopt new tools. -
How to Vet Information Before Making a Decision
Leadership & Managing People Digital ArticleFour questions to ask when you're considering the evidence. -
What? Me, Worry?
Strategy & Execution Magazine ArticleEspionage expert H. Keith Melton shows how executives can best guard their company secrets. -
How Polls Overestimate Support for Third-Party Candidates
Technology & Operations Digital ArticlePutting support for Gary Johnson and Jill Stein in perspective. -
The Ethics of Managing People's Data
Global Business Magazine ArticleOver the past few years the European Union has fined companies more than 1,400 times for a total of nearly €3 billion for violations of the General Data... -
How Effective Managers Use Information Systems
Technology & Operations Magazine ArticleComputerized information systems do much more than save managers time and money. They also improve managerial effectiveness. Management decision support... -
Demand the (Right) Right Data
Leadership & Managing People Digital ArticleOne of the responders to my last post asked, "Why are managers so tolerant of poor quality data?" One important reason, it seems to me, is that most managers... -
A Tool to Help Boards Measure Cyber Resilience
Cybersecurity and digital privacy Digital ArticleProper oversight starts with gathering the right information. -
If You Love Your Information, Set It Free
Strategy & Execution Magazine ArticleOrganizations that fear sharing their data with aggregators might be surprised to learn they can benefit from letting other firms disseminate their information... -
Don't Homogenize, Synchronize
Organizational Development Magazine ArticleTo be more responsive to customers, companies often break down organizational walls between their units--setting up all manner of cross-business and cross-functional... -
Infusing Digital Responsibility into Your Organization
Technology & Operations Digital ArticleFour strategies based on in-depth studies of 12 large European firms. -
Your Data Isn't Helping Your Marketers If They Can't Access It
Finance & Accounting Digital ArticleSiloed information doesn't give you a full picture of your customers. -
Chief Privacy Officer
Strategy & Execution Magazine ArticleMicrosoft's Richard Purcell makes the case for dedicating a senior manager to protecting your customers' on-line privacy.
-
Delwarca Software Remote Support Unit
Technology & Operations Case Study8.95View Details Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions... -
RBC: Transforming Transformation (A)
Organizational Development Case Study11.95View Details Historically, personal and commercial banks (P&CB) maintained long relationships with their clients who tended to do most if not all of their banking... -
Bloomberg LP - More Than the Box?
Strategy & Execution Case Study11.95View Details In late 2013, Bloomberg LP, the financial information powerhouse, was challenged by a competing messaging service owned by a consortium of banks, many... -
LGB Bank: Composite Microservices in a Large Global Bank (C)
Finance & Accounting Case Study5.00View Details Case Supplement for Case SMU013 -
Electronic Medical Records System Implementation at Stanford Hospital and Clinics
Technology & Operations Case Study11.95View Details In 2005, Stanford Hospital and Clinics (SHC) was internationally recognized as a leading medical institution in terms of its clinical capabilities and... -
Alibaba.com
Global Business Case Study11.95View Details On 6 November 2007, Alibaba.com debuted on the Hong Kong Stock Exchange, raising US$1.5 billion to become the world's biggest internet offering since... -
Carolinas HealthCare System: Consumer Analytics
Sales & Marketing Case Study11.95View Details In 2014, Dr. Michael Dulin, chief clinical officer for analytics and outcomes research and head of the Dickson Advanced Analytics (DA2) group at Carolinas... -
Geely SEA: New Electric Vehicle Platforms
Strategy & Execution Case Study11.95View Details Kent Bovellan, the Chief Engineer and Head of the Vehicle Architecture Center for Geely Holding, the Hangzhou, China headquartered global automotive group,... -
KPMG Peat Marwick: The Shadow Partner
Technology & Operations Case Study11.95View Details KPMG Peat Marwick executives needed to decide whether to fund full development of "The Shadow Partner," the name coined to describe a worldwide information... -
Google Glass: Development, Marketing and User Acceptance
Strategy & Execution Case Study11.95View Details This case introduces the key features of Google's wearable technology product "Glass" and illustrates the tensions that Google faced over the development... -
Negotiating Corporate Change: Confidential Information, Jack Morris, VP, Food Division
Leadership & Managing People Case Study8.95View Details This case provides the confidential role information necessary for one person in a four-person negotiation simulation about a major corporate change.... -
Seven-Eleven Japan Co.
Technology & Operations Case Study11.95View Details ... -
iNET: Overcoming a Legacy Web Portal at Singapore Management University
Technology & Operations Case Study11.95View Details In 2014, Singapore Management University (SMU) undertook the reworking of its ten-year-old legacy intranet web portal eWise, and successfully replaced... -
Ransomware Attack at Springhill Medical Center
Management Case Study11.95View Details In July, 2019, Springhill Medical Center ("SMC") in Mobile, Alabama fell prey to a malicious ransomware attack that crippled the hospital's internal network... -
Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges
Technology & Operations Case Study11.95View Details Presents the outcome of Air Products ICON decentralization projects. New issues are explored, including the challenges of having a decentralized MIS staff,... -
Keep IT Simple - The Challenge of Interlaced IT Architecture at Gothaer Systems
Leadership & Managing People Case Study11.95View Details The German direct insurer Gothaer Insurance Group is among the largest insurance companies in Germany. In recent years, Gothaer was facing the challenge... -
Microsoft's aQuantive Acquisition
Finance & Accounting Case Study11.95View Details This case introduces students to the topic of mergers and acquisitions. At the time that Microsoft purchased aQuantive there was a mixed reaction by analysts... -
Bharti Airtel's "Airtel Zero": Violation of Net Neutrality?
Strategy & Execution Case Study11.95View Details In April 2015, Bharti Airtel - India's largest telecom provider and a leading global telecommunications company - launched Airtel Zero, an open marketing... -
Digital Equipment Corp.: The Endpoint Model (A)
Technology & Operations Case Study11.95View Details Describes a comprehensive manufacturing strategy designed to reduce substantially the cycle time of orders (i.e. the time between the placement of an... -
Negotiating Corporate Change: Confidential Information, Helen Freeman, VP, Small Appliances Division
Leadership & Managing People Case Study8.95View Details This case provides the confidential role information necessary for one person in a four-person negotiation simulation about a major corporate change....
-
Information Technology and the Board of Directors
Technology & Operations Magazine ArticleEver since the Y2K scare, boards have grown increasingly nervous about corporate dependence on information technology. Since then, computer crashes, denial... -
Delwarca Software Remote Support Unit
Technology & Operations Case Study8.95View Details Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions... -
RBC: Transforming Transformation (A)
Organizational Development Case Study11.95View Details Historically, personal and commercial banks (P&CB) maintained long relationships with their clients who tended to do most if not all of their banking... -
Bloomberg LP - More Than the Box?
Strategy & Execution Case Study11.95View Details In late 2013, Bloomberg LP, the financial information powerhouse, was challenged by a competing messaging service owned by a consortium of banks, many... -
In a Hybrid World, Your Tech Defines Employee Experience
Technology & Operations Digital ArticleNew research suggests that many companies are failing to give people the tools they need to communicate and collaborate. -
LGB Bank: Composite Microservices in a Large Global Bank (C)
Finance & Accounting Case Study5.00View Details Case Supplement for Case SMU013 -
Electronic Medical Records System Implementation at Stanford Hospital and Clinics
Technology & Operations Case Study11.95View Details In 2005, Stanford Hospital and Clinics (SHC) was internationally recognized as a leading medical institution in terms of its clinical capabilities and... -
Alibaba.com
Global Business Case Study11.95View Details On 6 November 2007, Alibaba.com debuted on the Hong Kong Stock Exchange, raising US$1.5 billion to become the world's biggest internet offering since... -
Carolinas HealthCare System: Consumer Analytics
Sales & Marketing Case Study11.95View Details In 2014, Dr. Michael Dulin, chief clinical officer for analytics and outcomes research and head of the Dickson Advanced Analytics (DA2) group at Carolinas... -
The Rebirth of Software as a Service
Technology and analytics Digital ArticleWhat sparked a SaaS crash in 2022 — and why its best days are still to come.