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Need a Favor? Research Suggests It's Best to Ask In Person.
Communication Digital ArticleA recent study found that people were 67% more likely to agree to in-person requests than those made over audio or video call. -
When an Employee or Spokesperson Criticizes Your Company
Communication Digital ArticleAdvice for navigating a contentious climate. -
How to Raise Sensitive Issues During a Virtual Meeting
Managing conflicts Digital ArticleCreate safety so people can open up. -
5 Ways to Get Better at Asking for Help
Leadership & Managing People Digital ArticleIt's essential to collaboration. -
So Your Boss Is Always Canceling Meetings Last Minute
Managing up Digital ArticleHere’s how to address the problem in a productive way. -
Quality of Work Life—Learning from Tarrytown
Labor Magazine ArticleAt this large GM plant the union and management jointly seek to change the meaning of work itself -
The Case of the Machinists’ Mutiny
Change management Magazine Article“You can’t be serious!” Mike Trail, the president and fourth-generation owner of Trail Manufacturing, stared at five older men standing uncomfortably in his small office. “I’m afraid we are, Mike.” Sandy Mulder, the most senior of the five, was polite but firm. “We won’t switch over to the new equipment. We want to continue to […] -
Reconcilable Differences
Organizational Development Magazine ArticleIf Marketing and Finance can learn to get along, both can advance their agendas. -
4 Conversations Leaders in the #MeToo Era Should Be Ready For
Communication Digital ArticleGood leadership is about preventing incidents - not just responding to them. -
To Keep Women in the Workforce, Men Need to Do More at Home
Leadership & Managing People ResearchResearch on different-sex couples early in the pandemic shows that when dads took a bigger share of domestic labor, moms were more likely to stay in their... -
When to Give Verbal Feedback — and When to Do It in Writing
Giving feedback Digital ArticleDon’t default to your comfort zone. Deliver your message in the way that works best for the situation. -
Obama, Gates, Crowley, and the Baggage We Each Carry
Global Business Digital ArticleMuch of my work over the past several years has wrestled with issues of diversity, specifically among the generations. My research has shown me time and... -
How to Leave a Job You Love
Leadership & Managing People Digital ArticleReflect on what you've learned and how you've grown. -
How Leaders Can Get the Feedback They Need to Grow
Receiving feedback Digital ArticleSix tips for soliciting radical candor. -
How Cultures Across the World Approach Leadership
Global Business VideoThey vary in deference and decision making. -
Is Your Culture Too Nice?
Organizational culture Digital ArticleDo you avoid conflict? If you do, you’re not alone. Conflict avoidance is one of the most common characteristics of corporate cultures. At the same time it is one of the most pernicious and dangerous sources of unintentional complexity in organizational life. The tendency to avoid conflict — albeit inconvenient — is very human. Most […] -
Rethinking Negotiation
Communication Magazine ArticleFor decades, negotiators have been working out agreements by focusing on interests, not positions. But the messy problem of how to share the gains created... -
The Key to a Better Board: Team Dynamics
Boards Digital ArticleLessons from new research. -
How to Overcome Red Flags on Your Resume
Difficult conversations Digital ArticleTake control of your narrative. -
How the Over-Networked Can Manage Their Contacts
Leadership & Managing People Digital ArticleSpend 80% of your energy on 20% of the group.
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How to Structure Customer Service Calls to Boost Satisfaction and Sales
Customer service Digital ArticleResearchers found that service agents yield better results when they use warm language to start and end conversations, focusing on problem-solving in the middle. -
Stop Playing Favorites
Managing people Magazine ArticleAll managers have in-groups and out-groups. Here’s how to manage those dynamics more effectively. -
When Your Employee Feels Angry, Sad, or Dejected
Managing employees Magazine ArticleThe right—and wrong—ways to respond -
When Your New Boss Is a Micromanager
Managing yourself Digital ArticleWhy they might be hovering — and what you can do about it. -
Why Cofounder Partnerships Fail — and How to Make Them Last
Entrepreneurs and founders Digital ArticleNearly half of startup founders ultimately buy out their cofounder due to interpersonal rifts and power struggles. -
How to Get Your Colleagues On Board with Your Idea
Managing conflicts Digital ArticleOvercoming four common roadblocks you might face when trying to get someone to change their mind, agree with you, or take action. -
5 Traps to Avoid as You Gain Power as a Leader
Power and influence Digital ArticlePower will change you — and your relationships. How you wield it can make or break your success. -
When Your Team Offloads Their Stress onto You
Managing employees Digital ArticleFive strategies for taking care of yourself so you can care for others. -
How to Get Your Team to Actually Speak Up
Leadership Digital ArticleTactics to help managers create a culture of psychological safety, transparency, and trust. -
The Importance of Setting Boundaries with Your Mentor
Mentoring Digital ArticleWhen communicated thoughtfully, clear limits lead to a positive and mutually respectful relationship. -
How to Work for an Overly Critical Boss
Managing up Digital ArticleFive strategies to consider when every task, no matter how small, seems to invite scrutiny. -
Use Active Listening to Help a Colleague Make a Hard Decision
Listening skills Digital ArticleDon’t jump straight to problem-solving. -
How to Talk to an Employee Who Isn’t Meeting Expectations
Difficult conversations Digital ArticleIt’s an opportunity to address the gap between the work they’re delivering and the company’s goals. -
When Someone You Manage Isn’t Following the Return-to-Office Policy
Managing people Digital ArticleHow to strike a balance between enforcing company mandates and supporting the needs of your team. -
Research: Negotiating Is Unlikely to Jeopardize Your Job Offer
Negotiating skills Digital ArticleA series of seven studies found that candidates have more power than they assume. -
4 Common Types of Team Conflict — and How to Resolve Them
Leadership and managing people Digital ArticleAdvice backed by three decades of research into thousands of team conflicts around the world. -
Research: When Employees Identify with Their Company, They’re Less Likely to Recognize Gender Discrimination
Workplace discrimination Digital ArticleBeware the “not here” bias. -
For Success with AI, Bring Everyone On Board
AI and machine learning Magazine ArticleWhen you include rank-and-file employees, you’ll improve your overall performance. -
The Art of Asking Smarter Questions
Interpersonal skills Magazine ArticleThese five techniques can drive great strategic decision-making. -
How to Gracefully Decline a Promotion
Career transitions Best PracticeThere’s no need to give an exhaustive explanation for your decision. But you should frame it strategically.
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HP-Cisco Alliance (B)
Organizational Development Case Study5.00View Details Supplements the (A) case. -
Indian Overseas Bank: Triggering Change
Organizational Development Case Study11.95View Details Several experts had drawn attention to a peculiar problem existing in public-sector banks in India. There seemed to be two distinct generations: experienced... -
Erik Peterson (C)
Organizational Development Case Study5.00View Details Describes the outcome of Erik Peterson's one-day meeting with his superior and the events of the subsequent day's meeting with the president and vice... -
The Indonesia Strategy Case: Confidential Instructions for Joanna
Leadership & Managing People Case Study11.95View Details This is a multi-issue one-on-one internal negotiation between a recently promoted boss, Joanna, and an older-than-her employee, Rupert, who is disgruntled... -
Fighting Bonded Labor in Rural India: Village Activist Gyarsi Bai Tackles an Entrenched System of Coercion
Leadership & Managing People Case Study11.95View Details In October 2010, the beating of a 30-year-old bonded laborer-his punishment for staying home sick from work-in India's northwestern state of Rajasthan... -
Differences at Work: Will (A)
Leadership & Managing People Case Study11.95View Details In Differences at Work: Will (A), HBS Case No. 9-408-013 is set in London. Will, a gay man, must decide how to react to a senior colleague's question... -
School of Rock: Tuning into Structured Empowerment (A)
Management Case Study11.95View Details In summer 2021, School of Rock was a youth-oriented music education company with 291 franchise- and company-owned schools globally. Before CEO Rob Price's... -
Errors in Social Judgment: Implications for Negotiation and Conflict Resolution, Part 1
Strategy & Execution Case Study8.95View Details For the past quarter-century, the field of social cognition has documented a number of ways in which individuals and groups are prone to make characteristic... -
HBR Guide to Work-Life Balance
19.95View Details Stop running on empty. Every day you juggle the many components that fill your life. Between work and family commitments, volunteer work, hobbies, and... -
Block 16: Indigenous Peoples' Perspective
Strategy & Execution Case Study5.00View Details Supplements Block 16: Conoco's Green Oil Strategy (A). Provides the indigenous people's perspective on Conoco's Ecuadorian strategy. Designed to be distributed... -
Building Effective Working Relationships, Module Note
Organizational Development Case Study8.95View Details This note introduces a framework for deliberately building effective interpersonal relationships. First, we will define the necessary attributes of these... -
Merck: Conflict and Change
Organizational Development Case Study11.95View Details Tracks Merck's efforts to adapt to changes in the pharmaceutical industry. Key challenges include adapting Merck's internally focused, science-led culture... -
Sturdivant Electric Corp.
Technology & Operations Case Study11.95View Details A unit manager on a field computer installation job is faced with recurring conflict between a programmer and his immediate supervisor. -
Erik Peterson (D)
Organizational Development Case Study5.00View Details Implicitly raises the question of what Peterson should do to extricate himself from his difficulties. Should he consider resignation, go directly to the... -
Wolfgang Keller at Konigsbrau-TAK (A)
Leadership & Managing People Case Study11.95View Details Wolfgang Keller, manager of the Ukrainian subsidiary of a German beer company, faces a managerial dilemma. His subordinate, Dmitri Brodsky, is a talented... -
The Indonesia Strategy Case: Confidential Instructions for Rupert
Leadership & Managing People Case Study5.00View Details This is a multi-issue one-on-one internal negotiation between a recently promoted boss, Joanna, and an older-than-her employee, Rupert, who is disgruntled... -
Jamie Turner at MLI, Inc.
Organizational Development Case Study8.95View Details The case describes the evolution of an interpersonal mismatch between a previously successful manager, Jamie Turner, and his new boss, Pat Cardullo. Turner,... -
A Puzzle Too Complex? James Baker's Mediation Mission in Western Sahara, 1997-2004
Global Business Case Study11.95View Details An uneasy ceasefire has held in Western Sahara since 1991, largely preventing a resumption of armed conflict. Yet a final status agreement to sustainably... -
The Book Deal: Confidential Instructions for the AGENT
Strategy & Execution Case Study8.95View Details A two-party negotiation between an Agent representing a new author and an Editor at a large Publishing Firm. The exercise involves a 1-issue, zero-sum...
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Need a Favor? Research Suggests It's Best to Ask In Person.
Communication Digital ArticleA recent study found that people were 67% more likely to agree to in-person requests than those made over audio or video call. -
When an Employee or Spokesperson Criticizes Your Company
Communication Digital ArticleAdvice for navigating a contentious climate. -
HP-Cisco Alliance (B)
Organizational Development Case Study5.00View Details Supplements the (A) case. -
Indian Overseas Bank: Triggering Change
Organizational Development Case Study11.95View Details Several experts had drawn attention to a peculiar problem existing in public-sector banks in India. There seemed to be two distinct generations: experienced... -
The Right Time to Ask for Feedback
Communication AdviceDo it before completing 50-60% of your work. -
How to Raise Sensitive Issues During a Virtual Meeting
Managing conflicts Digital ArticleCreate safety so people can open up. -
5 Ways to Get Better at Asking for Help
Leadership & Managing People Digital ArticleIt's essential to collaboration. -
So Your Boss Is Always Canceling Meetings Last Minute
Managing up Digital ArticleHere’s how to address the problem in a productive way. -
Quality of Work Life—Learning from Tarrytown
Labor Magazine ArticleAt this large GM plant the union and management jointly seek to change the meaning of work itself -
Erik Peterson (C)
Organizational Development Case Study5.00View Details Describes the outcome of Erik Peterson's one-day meeting with his superior and the events of the subsequent day's meeting with the president and vice...