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How to Raise Sensitive Issues During a Virtual Meeting
Managing conflicts Digital ArticleCreate safety so people can open up. -
Quality of Work Life—Learning from Tarrytown
Labor Magazine ArticleAt this large GM plant the union and management jointly seek to change the meaning of work itself -
The Case of the Machinists’ Mutiny
Change management Magazine Article“You can’t be serious!” Mike Trail, the president and fourth-generation owner of Trail Manufacturing, stared at five older men standing uncomfortably in his small office. “I’m afraid we are, Mike.” Sandy Mulder, the most senior of the five, was polite but firm. “We won’t switch over to the new equipment. We want to continue to […] -
Is Your Culture Too Nice?
Organizational culture Digital ArticleDo you avoid conflict? If you do, you’re not alone. Conflict avoidance is one of the most common characteristics of corporate cultures. At the same time it is one of the most pernicious and dangerous sources of unintentional complexity in organizational life. The tendency to avoid conflict — albeit inconvenient — is very human. Most […] -
The Key to a Better Board: Team Dynamics
Boards Digital ArticleLessons from new research. -
Moments of Greatness: Entering the Fundamental State of Leadership
Leadership & Managing People Magazine ArticleWhen we do our best work as leaders, we don't imitate others. Rather, we draw on our own values and capabilities. We enter what author Robert Quinn calls... -
He Who Pays the Piper
Global Business Magazine ArticleIn a letter to outside counsel, a hypothetical CEO comments that although corporate lawsuits are expensive, time consuming, and often counterproductive,... -
Defusing an Emotionally Charged Conversation with a Colleague
Managing conflicts Digital ArticleThings to actually say. -
The Case of the Mismanaged Ms.
Government policy and regulation Magazine ArticleIt started out as one of those rare quiet mornings when I could count on having the office to myself. The Mets had won the World Series the night before, and most of the people in the office had celebrated late into the night at a bar across the street. I’m a fan too, but […] -
To Improve Your Team, First Work on Yourself
Managing conflicts Digital ArticleAre you part of the problem? -
4 Common Types of Team Conflict - and How to Resolve Them
Leadership & Managing People Digital ArticleAdvice backed by three decades of research into thousands of team conflicts around the world. -
Are You Worried That Your New Colleagues Resent You?
Managing conflicts Digital ArticleHow to address the problem quickly. -
The Most Effective Ways to Make It Right When You Screw Up
Managing yourself Digital ArticleFocus on the recipient’s perspective, not yours. -
Whiteboard Session: Clashing with a Coworker? Here's What to Do
These 4 steps will help you resolve conflicts, whether you're a seeker or an avoider. -
Why Being a Middle Manager Is So Exhausting
Leadership & Managing People Digital ArticleThey have to switch between the roles of "follower" and "leader" all day long. -
Don’t Hide When Your Boss Is Mad at You
Managing conflicts Digital ArticleOwn the mistake and offer a solution. -
Get Over Your Fear of Conflict
Business communication Digital ArticleThe costs of being nice are too significant. -
How to Deal with a Boss Who Stresses You Out
Managing conflicts Digital ArticleCoping strategies for employees. -
The Rise of Corporate Diplomacy (Finally!)
Managing conflicts Digital ArticleSuccessful product innovation always involves a healthy dose of good timing. Emerging customer needs and available technical solutions must be in alignment if entrepreneurs are to gain traction. Come to market too early, and you have a great solution but no pressing need for it. Come too late, and someone else has beaten you to […] -
To Change Someone's Mind, Stop Talking and Listen
Leadership & Managing People Digital ArticleYou can't build consensus by arguing.
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Incentives in the NFL (Abridged)
Organizational Development Case Study8.95View Details This note briefly describes compensation and incentive issues in one of the major US professional sports leagues, the National Football League (NFL).... -
Terra Nova: A Social Business Trying to Unlock Land Rights for the Urban Poor in Brazil
Strategy & Execution Case Study11.95View Details Brothers André and Daniel Albuquerque founded the company Terra Nova in 2001 to mediate land disputes between poor families illegally living in urban... -
That Little Voice Inside (A)
Organizational Development Case Study11.95View Details Just after 8:00 p.m. on a Monday evening, Catherine Russell, senior vice president and director of business development at Western Banking Group, arrived... -
MacEwan Residence Services: A Risky Accommodation?
Organizational Development Case Study11.95View Details In November 2014, the Residence Services department at MacEwan University in Alberta, Canada, needed to replace a residence assistant who was exiting... -
Leadership on the Line, With a New Preface: Staying Alive Through the Dangers of Change
35.00View Details To lead is to live dangerously. It's romantic and exciting to think of leadership as all inspiration, decisive action, and rich rewards, but leading requires... -
Blessed are the Peacemakers: Senator Danforth as Special Envoy to the Sudan
Strategy & Execution Case Study11.95View Details After the attack on the World Trade Towers on September 11th, Senator John (Jack) C. Danforth's appointment as the president's special envoy to the Sudan... -
School of Rock: Tuning into Structured Empowerment (B)
Management Case Study5.00View Details In September 2022, Price and his team evaluated the past year's strategies to increase Method App adoption and discussed new initiatives to consider. -
Currency Wars
Strategy & Execution Case Study11.95View Details In February 2013, the G-20 finance ministers met in Moscow, Russia to discuss the rising anxieties over a potential international currency war. It was... -
Denise Frazer and Paolo Canto: A Case Vignette on Feedback - Paolo Canto's Perspective
Leadership & Managing People Case Study11.95View Details Denise Frazer and Paolo Canto, two HBS students, have decided to give each other feedback on their class participation. While Paolo believes that he has... -
THE STAKES OF ENGAGEMENT - Confidential Instructions for Marlene Mayberry
Strategy & Execution Case Study5.00View Details Two-party, multi-issue, scoreable negotiation regarding a prenuptial agreement, calling for a balance of substantive and relationship concerns. Marlene... -
Wendy Peterson
Organizational Development Case Study8.95View Details Wendy Peterson was recently promoted to Vice President of Sales at the Plano, Texas, office of AccountBack, an accounting software and services company.... -
The Eleganzia Group
Sales & Marketing Case Study11.95View Details Eleganzia Group management faces tough decisions heading into the summer of 2010. With tourism on the decline due to the global economic recession, General... -
THE TENDLEY CONTRACT - Confidential Information for the Consultant
Strategy & Execution Case Study11.95View Details Two-party contract negotiation between a computer consultant and a school district representative at an apparent impasse over different expectations over... -
Assistant Professor Graham and Ms. Macomber (A)
Organizational Development Case Study11.95View Details A student takes a position on a case which is in conflict with the other students' conclusions. The professor believes the student's answer is correct... -
SkillsForTomorrow: A Management Team in Crisis
Leadership & Managing People Case Study11.95View Details A management consultant has been hired to fix the morale issues at a branch of SkillsForTomorrow (SFT) in Pennsylvania, United States. SFT is a government-sponsored... -
CityCenter (A): Vision and Design
Finance & Accounting Case Study11.95View Details CityCenter is a $9 billion project for MGM MIRAGE. The project's star architects have a major disagreement about a critical design issue. Bill Smith,... -
Block 16: Environmental Groups' Perspectives
Strategy & Execution Case Study5.00View Details Supplements Block 16: Conoco's Green Oil Strategy (A). Provides the environmental groups' perspective on Conoco's Ecuadorian strategy. Designed to be... -
Next-Level Negotiating (HBR Women at Work Series)
Communication Book24.95View Details Build trust--and create more value. Whether you're negotiating a salary, a deal with a supplier, or your workload, thoughtful preparation increases your... -
Donna Dubinsky and Apple Computer, Inc. (C)
Leadership & Managing People Case Study5.00View Details Dubinsky and her boss' boss reflect on what was learned through this difficult chapter in Apple's history. May be used with Donna Dubinsky and Apple Computer,... -
Poles apart on PZU (A)
Communication Case Study11.95View Details In October 2008, Andrzej Klesyk, CEO of Poland's largest insurer PZU, reflected on possible ways of resolving a decade-long cross-border shareholder conflict...
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Incentives in the NFL (Abridged)
Organizational Development Case Study8.95View Details This note briefly describes compensation and incentive issues in one of the major US professional sports leagues, the National Football League (NFL).... -
How to Raise Sensitive Issues During a Virtual Meeting
Managing conflicts Digital ArticleCreate safety so people can open up. -
Quality of Work Life—Learning from Tarrytown
Labor Magazine ArticleAt this large GM plant the union and management jointly seek to change the meaning of work itself -
The Case of the Machinists’ Mutiny
Change management Magazine Article“You can’t be serious!” Mike Trail, the president and fourth-generation owner of Trail Manufacturing, stared at five older men standing uncomfortably in his small office. “I’m afraid we are, Mike.” Sandy Mulder, the most senior of the five, was polite but firm. “We won’t switch over to the new equipment. We want to continue to […] -
Is Your Culture Too Nice?
Organizational culture Digital ArticleDo you avoid conflict? If you do, you’re not alone. Conflict avoidance is one of the most common characteristics of corporate cultures. At the same time it is one of the most pernicious and dangerous sources of unintentional complexity in organizational life. The tendency to avoid conflict — albeit inconvenient — is very human. Most […] -
The Key to a Better Board: Team Dynamics
Boards Digital ArticleLessons from new research. -
Terra Nova: A Social Business Trying to Unlock Land Rights for the Urban Poor in Brazil
Strategy & Execution Case Study11.95View Details Brothers André and Daniel Albuquerque founded the company Terra Nova in 2001 to mediate land disputes between poor families illegally living in urban... -
That Little Voice Inside (A)
Organizational Development Case Study11.95View Details Just after 8:00 p.m. on a Monday evening, Catherine Russell, senior vice president and director of business development at Western Banking Group, arrived... -
MacEwan Residence Services: A Risky Accommodation?
Organizational Development Case Study11.95View Details In November 2014, the Residence Services department at MacEwan University in Alberta, Canada, needed to replace a residence assistant who was exiting... -
Leadership on the Line, With a New Preface: Staying Alive Through the Dangers of Change
35.00View Details To lead is to live dangerously. It's romantic and exciting to think of leadership as all inspiration, decisive action, and rich rewards, but leading requires...