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Need a Favor? Research Suggests It's Best to Ask In Person.
Communication Digital ArticleA recent study found that people were 67% more likely to agree to in-person requests than those made over audio or video call. -
How to Raise Sensitive Issues During a Virtual Meeting
Managing conflicts Digital ArticleCreate safety so people can open up. -
Quality of Work Life—Learning from Tarrytown
Labor Magazine ArticleAt this large GM plant the union and management jointly seek to change the meaning of work itself -
The Case of the Machinists’ Mutiny
Change management Magazine Article“You can’t be serious!” Mike Trail, the president and fourth-generation owner of Trail Manufacturing, stared at five older men standing uncomfortably in his small office. “I’m afraid we are, Mike.” Sandy Mulder, the most senior of the five, was polite but firm. “We won’t switch over to the new equipment. We want to continue to […] -
Reconcilable Differences
Organizational Development Magazine ArticleIf Marketing and Finance can learn to get along, both can advance their agendas. -
To Keep Women in the Workforce, Men Need to Do More at Home
Leadership & Managing People ResearchResearch on different-sex couples early in the pandemic shows that when dads took a bigger share of domestic labor, moms were more likely to stay in their... -
Obama, Gates, Crowley, and the Baggage We Each Carry
Global Business Digital ArticleMuch of my work over the past several years has wrestled with issues of diversity, specifically among the generations. My research has shown me time and... -
How to Leave a Job You Love
Leadership & Managing People Digital ArticleReflect on what you've learned and how you've grown. -
How Cultures Across the World Approach Leadership
Global Business VideoThey vary in deference and decision making. -
Is Your Culture Too Nice?
Organizational culture Digital ArticleDo you avoid conflict? If you do, you’re not alone. Conflict avoidance is one of the most common characteristics of corporate cultures. At the same time it is one of the most pernicious and dangerous sources of unintentional complexity in organizational life. The tendency to avoid conflict — albeit inconvenient — is very human. Most […] -
The Key to a Better Board: Team Dynamics
Boards Digital ArticleLessons from new research. -
How the Over-Networked Can Manage Their Contacts
Leadership & Managing People Digital ArticleSpend 80% of your energy on 20% of the group. -
How to Manage an Employee Who Cries Easily
Leadership & Managing People Digital ArticleAcknowledge their feelings without getting sidetracked. -
Don't Let Frustration Make You Say the Wrong Thing
Leadership & Managing People Digital ArticleWhat you want to say probably isn't what you should say. -
Who Has the D?: How Clear Decision Roles Enhance Organizational Performance
Decision making and problem solving Magazine ArticleYour organization can become more decisive—and can implement strategy more quickly—if you know where the bottlenecks are and who’s empowered to break through them. -
Making Differences Matter: A New Paradigm for Managing Diversity
Leadership & Managing People Magazine ArticleDiversity efforts in the workplace have been undertaken with great goodwill, but, ironically, they often end up fueling tensions. They rarely spur the... -
Defusing an Emotionally Charged Conversation with a Colleague
Managing conflicts Digital ArticleThings to actually say. -
The Case of the Mismanaged Ms.
Government policy and regulation Magazine ArticleIt started out as one of those rare quiet mornings when I could count on having the office to myself. The Mets had won the World Series the night before, and most of the people in the office had celebrated late into the night at a bar across the street. I’m a fan too, but […] -
To Improve Your Team, First Work on Yourself
Managing conflicts Digital ArticleAre you part of the problem? -
Are You Worried That Your New Colleagues Resent You?
Managing conflicts Digital ArticleHow to address the problem quickly.
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The Indonesia Strategy Case: Confidential Instructions for Joanna
Leadership & Managing People Case Study11.95View Details This is a multi-issue one-on-one internal negotiation between a recently promoted boss, Joanna, and an older-than-her employee, Rupert, who is disgruntled... -
Fighting Bonded Labor in Rural India: Village Activist Gyarsi Bai Tackles an Entrenched System of Coercion
Leadership & Managing People Case Study11.95View Details In October 2010, the beating of a 30-year-old bonded laborer-his punishment for staying home sick from work-in India's northwestern state of Rajasthan... -
School of Rock: Tuning into Structured Empowerment (A)
Management Case Study11.95View Details In summer 2021, School of Rock was a youth-oriented music education company with 291 franchise- and company-owned schools globally. Before CEO Rob Price's... -
Errors in Social Judgment: Implications for Negotiation and Conflict Resolution, Part 1
Strategy & Execution Case Study8.95View Details For the past quarter-century, the field of social cognition has documented a number of ways in which individuals and groups are prone to make characteristic... -
Block 16: Indigenous Peoples' Perspective
Strategy & Execution Case Study5.00View Details Supplements Block 16: Conoco's Green Oil Strategy (A). Provides the indigenous people's perspective on Conoco's Ecuadorian strategy. Designed to be distributed... -
Merck: Conflict and Change
Organizational Development Case Study11.95View Details Tracks Merck's efforts to adapt to changes in the pharmaceutical industry. Key challenges include adapting Merck's internally focused, science-led culture... -
Sturdivant Electric Corp.
Technology & Operations Case Study11.95View Details A unit manager on a field computer installation job is faced with recurring conflict between a programmer and his immediate supervisor. -
Wolfgang Keller at Konigsbrau-TAK (A)
Leadership & Managing People Case Study11.95View Details Wolfgang Keller, manager of the Ukrainian subsidiary of a German beer company, faces a managerial dilemma. His subordinate, Dmitri Brodsky, is a talented... -
The Indonesia Strategy Case: Confidential Instructions for Rupert
Leadership & Managing People Case Study5.00View Details This is a multi-issue one-on-one internal negotiation between a recently promoted boss, Joanna, and an older-than-her employee, Rupert, who is disgruntled... -
Jamie Turner at MLI, Inc.
Organizational Development Case Study8.95View Details The case describes the evolution of an interpersonal mismatch between a previously successful manager, Jamie Turner, and his new boss, Pat Cardullo. Turner,... -
A Puzzle Too Complex? James Baker's Mediation Mission in Western Sahara, 1997-2004
Global Business Case Study11.95View Details An uneasy ceasefire has held in Western Sahara since 1991, largely preventing a resumption of armed conflict. Yet a final status agreement to sustainably... -
The Book Deal: Confidential Instructions for the AGENT
Strategy & Execution Case Study8.95View Details A two-party negotiation between an Agent representing a new author and an Editor at a large Publishing Firm. The exercise involves a 1-issue, zero-sum... -
Ken Talbot - Cautionary Tale in Estate Planning
Technology & Operations Case Study11.95View Details In 2010, Ken Talbot, a self-made Australian billionaire, was traveling throughout Africa to bring his innovative coal technology to the continent when... -
Bosses, Coworkers, and Building Great Work Relationships (HBR Work Smart Series)
Management Book22.00View Details I'm not here to make work friends. Or am I? Managers, peers, work friends, mentors, frenemies, annoying people, romantic interests, your boss's boss,... -
Donna Dubinsky and Apple Computer, Inc. (B)
Leadership & Managing People Case Study5.00View Details May be used with Donna Dubinsky and Apple Computer, Inc. (A), (C), (D), & (E) and Debi Coleman and Apple Computer, Inc. -
Advanced Laser Clinics (A)
Leadership & Managing People Case Study11.95View Details How do you tell one of your direct reports that she stinks? This case explores the dynamics behind having difficult conversations, and giving and receiving... -
Becoming a Manager: How New Managers Master the Challenges of Leadership
35.00View Details Making the leap to management and leadership. In your career, or anyone's, there is one transition that stands out as the most crucial--going from individual... -
Tysons Corner
Finance & Accounting Case Study11.95View Details Hollinswood Associates, a joint venture partnership, has developed and operated a Marriott Hotel in Tysons Corner, Virginia. The partnership has been... -
In the Shadow of the City
Organizational Development Case Study11.95View Details Traces the history of a collaborative effort to create an organization to manage a major international development project in the slums of Addis Ababa,... -
El Diablo: The Corner Cleaner Affair
Sales & Marketing Case Study11.95View Details This case involves the decision of a publishing company, El Diablo, to target a traditionally underserved market with a series of books about gang life...
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Need a Favor? Research Suggests It's Best to Ask In Person.
Communication Digital ArticleA recent study found that people were 67% more likely to agree to in-person requests than those made over audio or video call. -
How to Raise Sensitive Issues During a Virtual Meeting
Managing conflicts Digital ArticleCreate safety so people can open up. -
Quality of Work Life—Learning from Tarrytown
Labor Magazine ArticleAt this large GM plant the union and management jointly seek to change the meaning of work itself -
The Case of the Machinists’ Mutiny
Change management Magazine Article“You can’t be serious!” Mike Trail, the president and fourth-generation owner of Trail Manufacturing, stared at five older men standing uncomfortably in his small office. “I’m afraid we are, Mike.” Sandy Mulder, the most senior of the five, was polite but firm. “We won’t switch over to the new equipment. We want to continue to […] -
Reconcilable Differences
Organizational Development Magazine ArticleIf Marketing and Finance can learn to get along, both can advance their agendas. -
To Keep Women in the Workforce, Men Need to Do More at Home
Leadership & Managing People ResearchResearch on different-sex couples early in the pandemic shows that when dads took a bigger share of domestic labor, moms were more likely to stay in their... -
The Indonesia Strategy Case: Confidential Instructions for Joanna
Leadership & Managing People Case Study11.95View Details This is a multi-issue one-on-one internal negotiation between a recently promoted boss, Joanna, and an older-than-her employee, Rupert, who is disgruntled... -
Fighting Bonded Labor in Rural India: Village Activist Gyarsi Bai Tackles an Entrenched System of Coercion
Leadership & Managing People Case Study11.95View Details In October 2010, the beating of a 30-year-old bonded laborer-his punishment for staying home sick from work-in India's northwestern state of Rajasthan... -
Obama, Gates, Crowley, and the Baggage We Each Carry
Global Business Digital ArticleMuch of my work over the past several years has wrestled with issues of diversity, specifically among the generations. My research has shown me time and... -
How to Leave a Job You Love
Leadership & Managing People Digital ArticleReflect on what you've learned and how you've grown.