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Giving a High Performer Productive Feedback
Managing people Best PracticeGiving feedback, particularly constructive feedback, is often a stressful task. As counterintuitive as it may seem, giving feedback to a top performer can be even tougher. Top performers may not have obvious development needs and in identifying those needs, you can sometimes feel like you’re being nitpicky or over-demanding. In addition, top performers may not […] -
A Question of Character
Leadership Magazine ArticleJoe Ryan turned a small-town cosmetics company into a national powerhouse, making employees happy and shareholders rich in the process. Does it really matter that he cheats on his wife? -
The Toxic Handler: Organizational Hero—and Casualty
Organizational culture Magazine ArticleWhen companies cause emotional pain through nasty bosses, layoffs, and change, a certain breed of “healing” manager steps in to keep the gears moving. They are toxic handlers—unsung corporate heroes who save the day, but often pay a high price. -
Is Your Company Using Employee Data Ethically?
Managing people Digital ArticleThe trade-offs can be complex. -
Research: What Do People Need to Perform at a High Level?
High potential employees Digital ArticleA look at the personal, relational, and organizational factors that will help your team do its best work. -
How to Keep Your Star Performers in Trying Times
Employee retention Best PracticeWhen the economy is slow and unemployment rates are high, it’s easy to think your employees will happily stay put in their current jobs. But that’s a dangerous assumption. Research shows that voluntary turnover rates increase as consumer confidence builds. This means, as a manager, you need to figure out ways to retain your top […] -
Building an Ethical Company
Organizational Development Magazine ArticleJust as people can develop skills and abilities over time, they can learn to be more or less ethical. Yet many organizations limit ethics training to... -
Is it Time for Mutiny?
Managing people Digital ArticleA close study of the real thing — seafarers’ insurrections during the Age of Discovery — might help you decide. -
How Obama and Clinton Stack Up as Managers
Government Digital ArticleThe conventional wisdom on leadership and management is clear: the first matters more than the second. Warren Bennis‘s classic On Becoming a Leader is typical. In a lengthy comparison between leaders and managers, he describes leaders as luminaries and managers as mere mortals. For example: • “The manager administers; the leader innovates.” • “The manager […] -
7 Ways to Make Employees Feel Respected, According to Research
Leadership & Managing People Digital ArticleBased on data collected from more than 4,500 employees. -
Helping Your Team Feel the Purpose in Their Work
Leadership & Managing People Digital ArticleShow people how their work impacts others. -
When Should You Let an Employee Make a Mistake?
Managing people Digital Article“Put my training wheels back on,” Sophia said in a stern tone, “Or I’m not going to ride my bike!” She had just turned four that day and wanted to learn to ride a bike like her older sister. Now she wasn’t so sure. After a lot of encouraging and a little stubbornness of my […] -
What a Physicist Taught Me About Leading Change
Leadership & Managing People Digital ArticleWhat do leading change and doing physics have in common? Good question. I have no idea. I do know that for my new book, Buy-In I have a co-author, Lorne... -
How to Set Up a Remote Employee for Success on Day One
Managing people Digital ArticleFour strategies for managers. -
Research: Dispersed Teams Succeed Fast, Fail Slow
Collaboration and teams Digital ArticleThey’re more efficient — but not when it comes to killing a bad project. -
What Makes Someone an Engaging Leader
Leadership development Digital ArticleAnd how organizations can develop more of them. -
Use Tension and Conflict to Create Breakthrough Products
Creativity Digital ArticleOppositional goals can actually increase creativity. -
How Great Managers Manage People
Talent management Digital Articleby Paul Michelman -
Column: Powerlessness Corrupts
Motivating people Magazine ArticleYou’re speeding toward a goal when you hear sounds that make the brakes squeal: “The procedures don’t allow this.” “It will take months to process.” “Submit more forms.” Or worse, you request cooperation but don’t get a response. You curse petty bureaucrats for causing the screeching halt. You wonder if you should offer favors or […] -
Are All Employees Knowledge Workers?
Talent management Digital ArticleWe live in a world of haves and have nots. No, not the kind you might imagine. These people reside within our companies. We increasingly group the people in our firms into two classes: those who have knowledge and talent and, by implication, those who do not. This segmentation is misleading and damaging to firms […]
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Stop Playing Favorites
Managing people Magazine ArticleAll managers have in-groups and out-groups. Here’s how to manage those dynamics more effectively. -
3 Ways to Build a Culture That Lets High Performers Thrive
High potential employees Digital ArticleStop getting in the way of your top talent. -
Constant Change Is Rewriting the Psychological Contract with Employees
Managing people Digital ArticleIn the face of rising dissatisfaction, leaders need to revisit their unwritten agreements with workers — and agree on a sustainable path forward. -
5 Traps to Avoid as You Gain Power as a Leader
Power and influence Digital ArticlePower will change you — and your relationships. How you wield it can make or break your success. -
3 Ways to Compassionately Hold Your Team Accountable
Motivating people Digital ArticleWhy some teams are more successful at meeting deadlines, hitting targets, and growing revenues. -
How Gen AI Can Make Work More Fulfilling
AI and machine learning Digital ArticleResearch-backed ways to increase employees’ enjoyment of work by reducing time spent on unpleasant tasks. -
When Your Team Offloads Their Stress onto You
Managing employees Digital ArticleFive strategies for taking care of yourself so you can care for others. -
Research: Why We Choose the Hard Way to Do Tedious Tasks
Health and behavioral science Digital ArticleAnd how to stop getting stuck in ruts. -
5 Signs Your One-on-Ones Aren’t Working
Meeting management Digital ArticleAnd how to make the most of your face time with direct reports. -
3 Ways to Make a Request That Doesn’t Feel Coercive
Managing people Digital ArticleTo get an authentic yes, give your employee room to say no. -
How to Talk to an Employee Who Isn’t Meeting Expectations
Difficult conversations Digital ArticleIt’s an opportunity to address the gap between the work they’re delivering and the company’s goals. -
4 Strategies to Guide Your Team Through a Departmental Transition
Organizational change Digital ArticleStart by communicating the “why” clearly and authentically. -
When Someone You Manage Isn’t Following the Return-to-Office Policy
Managing people Digital ArticleHow to strike a balance between enforcing company mandates and supporting the needs of your team. -
4 Common Types of Team Conflict — and How to Resolve Them
Leadership and managing people Digital ArticleAdvice backed by three decades of research into thousands of team conflicts around the world. -
Does Your Organization Have the Energy to Transform?
Strategy Digital ArticleHow managers can measure and manage their company’s capacity for change. -
Research: When Employees Identify with Their Company, They’re Less Likely to Recognize Gender Discrimination
Workplace discrimination Digital ArticleBeware the “not here” bias. -
Before You Start Collaborating with Someone, Talk About Your Work Styles
Having an explicit conversation about your preferences will set the relationship up for success. -
5 Strategies for Improving Mental Health at Work
Mental health Digital ArticleBenefits and conversations around mental health evolved during the pandemic. Workplace cultures are starting to catch up. -
Research: How Ratings Systems Shape User Behavior in the Gig Economy
Human resource management Digital ArticleA study reveals surprising differences between displaying an average score or individual reviews. -
4 Reasons Why Managers Fail
Leadership and managing people Digital ArticleNearly half of all managers report buckling under the stress of their role and struggling to deliver.
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Bennett, Strang & Farris
Technology & Operations Case Study11.95View Details A law firm must decide how to split partnership profits among the partners. Issues of seniority versus performance, performance evaluation, and lack of... -
Managing Performance
Leadership & Managing People Case Study8.95View Details Encourages managers to think critically about how to prepare for and give a performance appraisal interview. Presents frameworks for evaluating subordinates'... -
Leading the Josie Esquivel Franchise (A)
Organizational Development Case Study11.95View Details Reviews Josie Esquivel's career history, detailing how, through her personal attributes, skills, experiences, and organizational practices she has developed... -
Billy Beane and the Oakland Athletics (A): Disruptive Innovation in Major League Baseball
Innovation & Entrepreneurship Case Study11.95View Details Billy Beane and the Oakland A's have 'changed the game' in terms of talent identification, analytics, and player investment in Major League Baseball (MLB).... -
Peer Feedback Assignment
Communication Case Study11.95View Details The Peer Feedback Assignment is based on the fact that giving feedback is an essential managerial communication skill. The assignment suggests guidelines... -
Dr. Tom Mihaljevic and Cleveland Clinic
Management Case Study11.95View Details In December 2022, Dr. Tomislav ("Tom") Mihaljevic, CEO and President of Cleveland Clinic, was reflecting on the last few years at the hospital, marked... -
Sears Auto Centers (C)
Leadership & Managing People Case Study5.00View Details Supplements the (A) case. -
Playgrounds and Performance: Results Management at KaBOOM! (C)
Strategy & Execution Case Study5.00View Details An abstract is not available for this product. -
Purity Steel Corporation, 2012
Finance & Accounting Case Study11.95View Details Managers introduce a new performance evaluation system based on sales growth and return-on-investment (ROI). A branch manager wonders whether his new... -
Bark Gift Shop Ltd.
Leadership & Managing People Case Study11.95View Details This case describes a setting in which the CFO of Bark Gift Shop Ltd., a gift items retailer, discovers an undesired pattern in the performance data suggesting... -
School of Rock: Tuning into Structured Empowerment (B)
Management Case Study5.00View Details In September 2022, Price and his team evaluated the past year's strategies to increase Method App adoption and discussed new initiatives to consider. -
Strictly Business: Janice Greer's Leadership Challenge in Japan
Management Case Study11.95View Details Janice Greer works for NVX Pharmaceuticals, a US firm with increasing global operations. Not long after Greer's promotion to country head for Japan, their... -
360 Feedback
Organizational Development Case Study11.95View Details In most organizations, the employee appraisal process causes more tension than any other aspect of personnel management. Despite the good intentions behind... -
Wendy Peterson
Organizational Development Case Study8.95View Details Wendy Peterson was recently promoted to Vice President of Sales at the Plano, Texas, office of AccountBack, an accounting software and services company.... -
Blue Ocean Leadership: How to Achieve High Impact at Low Cost
Management Case Study11.95View Details This highly engaging exercise is designed to give participants a keen understanding of Blue Ocean Leadership and how to achieve high impact at low cost... -
Billy Beane and the Oakland Athletics (B): Advanced Metrics Beyond Baseball
Innovation & Entrepreneurship Case Study5.00View Details Billy Beane and the Oakland A's have 'changed the game' in terms of talent identification, analytics, and player investment in Major League Baseball (MLB).... -
The Proposed Merit Pay Program: Should the Winners Take All?
Leadership & Managing People Case Study11.95View Details Dr. Jeff Foreman, Professor and Chair of the Marketing Department at Carroll State University, had just left a meeting with the Dean of the College and... -
Wolfgang Keller at Konigsbrau-TAK (B)
Leadership & Managing People Case Study5.00View Details This is the supplement to "Wolfgang Keller at Königsbräu-TAK (A)." This case is a modernized revision of the popular case "Wolfgang Keller at Königsbräu-Hellas... -
ATH Technologies (B)
Strategy & Execution Case Study5.00View Details Supplements the (A) case. Designed as an in-class handout. -
Clean Sweep, Inc.
Leadership & Managing People Case Study11.95View Details This case describes a vacuum cleaner manufacturer whose program for operational improvement includes the development of performance measures. Management...
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How to Make Decisions Amid Chaos (HBR Special Issue)
Leadership & Managing People Magazine Issue19.95View Details Harvard Business Review Special Issues are timely, single-theme collections of HBR articles written by some of the world's leading management scholars... -
Giving a High Performer Productive Feedback
Managing people Best PracticeGiving feedback, particularly constructive feedback, is often a stressful task. As counterintuitive as it may seem, giving feedback to a top performer can be even tougher. Top performers may not have obvious development needs and in identifying those needs, you can sometimes feel like you’re being nitpicky or over-demanding. In addition, top performers may not […] -
A Question of Character
Leadership Magazine ArticleJoe Ryan turned a small-town cosmetics company into a national powerhouse, making employees happy and shareholders rich in the process. Does it really matter that he cheats on his wife? -
The Toxic Handler: Organizational Hero—and Casualty
Organizational culture Magazine ArticleWhen companies cause emotional pain through nasty bosses, layoffs, and change, a certain breed of “healing” manager steps in to keep the gears moving. They are toxic handlers—unsung corporate heroes who save the day, but often pay a high price. -
Is Your Company Using Employee Data Ethically?
Managing people Digital ArticleThe trade-offs can be complex. -
Research: What Do People Need to Perform at a High Level?
High potential employees Digital ArticleA look at the personal, relational, and organizational factors that will help your team do its best work. -
How to Build Trust (HBR Special Issue)
Leadership & Managing People Magazine Issue19.95View Details Harvard Business Review special issues are timely, single-theme collections of HBR articles written by some of the world's leading management scholars... -
How to Keep Your Star Performers in Trying Times
Employee retention Best PracticeWhen the economy is slow and unemployment rates are high, it’s easy to think your employees will happily stay put in their current jobs. But that’s a dangerous assumption. Research shows that voluntary turnover rates increase as consumer confidence builds. This means, as a manager, you need to figure out ways to retain your top […] -
Building an Ethical Company
Organizational Development Magazine ArticleJust as people can develop skills and abilities over time, they can learn to be more or less ethical. Yet many organizations limit ethics training to...