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Giving a High Performer Productive Feedback
Managing people Best PracticeGiving feedback, particularly constructive feedback, is often a stressful task. As counterintuitive as it may seem, giving feedback to a top performer can be even tougher. Top performers may not have obvious development needs and in identifying those needs, you can sometimes feel like you’re being nitpicky or over-demanding. In addition, top performers may not […] -
Is Your Team Solving Problems, or Just Identifying Them?
Leadership & Managing People Best PracticeEight ways to encourage your team to think more critically. -
A Question of Character
Leadership Magazine ArticleJoe Ryan turned a small-town cosmetics company into a national powerhouse, making employees happy and shareholders rich in the process. Does it really matter that he cheats on his wife? -
The Toxic Handler: Organizational Hero—and Casualty
Organizational culture Magazine ArticleWhen companies cause emotional pain through nasty bosses, layoffs, and change, a certain breed of “healing” manager steps in to keep the gears moving. They are toxic handlers—unsung corporate heroes who save the day, but often pay a high price. -
Is Your Company Using Employee Data Ethically?
Managing people Digital ArticleThe trade-offs can be complex. -
Research: What Do People Need to Perform at a High Level?
High potential employees Digital ArticleA look at the personal, relational, and organizational factors that will help your team do its best work. -
How to Keep Your Star Performers in Trying Times
Employee retention Best PracticeWhen the economy is slow and unemployment rates are high, it’s easy to think your employees will happily stay put in their current jobs. But that’s a dangerous assumption. Research shows that voluntary turnover rates increase as consumer confidence builds. This means, as a manager, you need to figure out ways to retain your top […] -
Is it Time for Mutiny?
Managing people Digital ArticleA close study of the real thing — seafarers’ insurrections during the Age of Discovery — might help you decide. -
How Obama and Clinton Stack Up as Managers
Government Digital ArticleThe conventional wisdom on leadership and management is clear: the first matters more than the second. Warren Bennis‘s classic On Becoming a Leader is typical. In a lengthy comparison between leaders and managers, he describes leaders as luminaries and managers as mere mortals. For example: • “The manager administers; the leader innovates.” • “The manager […] -
When Should You Let an Employee Make a Mistake?
Managing people Digital Article“Put my training wheels back on,” Sophia said in a stern tone, “Or I’m not going to ride my bike!” She had just turned four that day and wanted to learn to ride a bike like her older sister. Now she wasn’t so sure. After a lot of encouraging and a little stubbornness of my […] -
Coddled Relatives Can Kill a Family Business
Leadership & Managing People Digital ArticleSix signs you're overindulging your heir apparent. -
How to Set Up a Remote Employee for Success on Day One
Managing people Digital ArticleFour strategies for managers. -
Research: Dispersed Teams Succeed Fast, Fail Slow
Collaboration and teams Digital ArticleThey’re more efficient — but not when it comes to killing a bad project. -
What Makes Someone an Engaging Leader
Leadership development Digital ArticleAnd how organizations can develop more of them. -
Research Roundup: How the Pandemic Changed Management
Global Business Digital ArticleLessons from 69 articles published in top management and applied psychology journals. -
Use Tension and Conflict to Create Breakthrough Products
Creativity Digital ArticleOppositional goals can actually increase creativity. -
Your Organization Wastes Time. Here's How to Fix It.
Finance & Accounting Digital ArticleThree ways to attack the causes. -
How Great Managers Manage People
Talent management Digital Articleby Paul Michelman -
The Discipline of Listening
Leadership & Managing People Digital ArticleAs the up-and-coming vice president and CEO candidate for a Fortune 500 technology corporation sat before the CEO for his annual review, he was baffled... -
Column: Powerlessness Corrupts
Motivating people Magazine ArticleYou’re speeding toward a goal when you hear sounds that make the brakes squeal: “The procedures don’t allow this.” “It will take months to process.” “Submit more forms.” Or worse, you request cooperation but don’t get a response. You curse petty bureaucrats for causing the screeching halt. You wonder if you should offer favors or […]
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Stop Playing Favorites
Managing people Magazine ArticleAll managers have in-groups and out-groups. Here’s how to manage those dynamics more effectively. -
3 Ways to Build a Culture That Lets High Performers Thrive
High potential employees Digital ArticleStop getting in the way of your top talent. -
Constant Change Is Rewriting the Psychological Contract with Employees
Managing people Digital ArticleIn the face of rising dissatisfaction, leaders need to revisit their unwritten agreements with workers — and agree on a sustainable path forward. -
5 Traps to Avoid as You Gain Power as a Leader
Power and influence Digital ArticlePower will change you — and your relationships. How you wield it can make or break your success. -
3 Ways to Compassionately Hold Your Team Accountable
Motivating people Digital ArticleWhy some teams are more successful at meeting deadlines, hitting targets, and growing revenues. -
How Gen AI Can Make Work More Fulfilling
AI and machine learning Digital ArticleResearch-backed ways to increase employees’ enjoyment of work by reducing time spent on unpleasant tasks. -
When Your Team Offloads Their Stress onto You
Managing employees Digital ArticleFive strategies for taking care of yourself so you can care for others. -
Research: Why We Choose the Hard Way to Do Tedious Tasks
Health and behavioral science Digital ArticleAnd how to stop getting stuck in ruts. -
5 Signs Your One-on-Ones Aren’t Working
Meeting management Digital ArticleAnd how to make the most of your face time with direct reports. -
3 Ways to Make a Request That Doesn’t Feel Coercive
Managing people Digital ArticleTo get an authentic yes, give your employee room to say no. -
How to Talk to an Employee Who Isn’t Meeting Expectations
Difficult conversations Digital ArticleIt’s an opportunity to address the gap between the work they’re delivering and the company’s goals. -
4 Strategies to Guide Your Team Through a Departmental Transition
Organizational change Digital ArticleStart by communicating the “why” clearly and authentically. -
When Someone You Manage Isn’t Following the Return-to-Office Policy
Managing people Digital ArticleHow to strike a balance between enforcing company mandates and supporting the needs of your team. -
4 Common Types of Team Conflict — and How to Resolve Them
Leadership and managing people Digital ArticleAdvice backed by three decades of research into thousands of team conflicts around the world. -
Does Your Organization Have the Energy to Transform?
Strategy Digital ArticleHow managers can measure and manage their company’s capacity for change. -
Research: When Employees Identify with Their Company, They’re Less Likely to Recognize Gender Discrimination
Workplace discrimination Digital ArticleBeware the “not here” bias. -
Before You Start Collaborating with Someone, Talk About Your Work Styles
Having an explicit conversation about your preferences will set the relationship up for success. -
5 Strategies for Improving Mental Health at Work
Mental health Digital ArticleBenefits and conversations around mental health evolved during the pandemic. Workplace cultures are starting to catch up. -
Research: How Ratings Systems Shape User Behavior in the Gig Economy
Human resource management Digital ArticleA study reveals surprising differences between displaying an average score or individual reviews. -
4 Reasons Why Managers Fail
Leadership and managing people Digital ArticleNearly half of all managers report buckling under the stress of their role and struggling to deliver.
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Multifactor Models
Finance & Accounting Case Study8.95View Details Students evaluate the performance of four mutual funds and compute the cost of capital for two companies using fixed benchmarks, the CAPM, and a multifactor... -
One Page Talent Management, with a New Introduction: Eliminating Complexity, Adding Value
35.00View Details A radical approach to growing high-quality talent--fast. You know that winning in today's marketplace requires top-quality talent. You also know what... -
School of Rock: Tuning into Structured Empowerment (A)
Management Case Study11.95View Details In summer 2021, School of Rock was a youth-oriented music education company with 291 franchise- and company-owned schools globally. Before CEO Rob Price's... -
Rob Parson at Morgan Stanley (A)
Organizational Development Case Study11.95View Details Rob Parson was a star producer in Morgan Stanley's Capital Markets division. He had been recruited from a competitor the prior year and had generated... -
Playgrounds and Performance: Results Management at KaBOOM! (B)
Strategy & Execution Case Study5.00View Details Supplements the (A) case. -
1995 Release of the Institutional Investor Research Report: The Impact of New Information
Organizational Development Case Study11.95View Details In 1995, Institutional Investor magazine began selling a complete ranking of the best equity research analysts. This report allowed research firms to... -
Massachusetts Financial Services (Abridged)
Organizational Development Case Study11.95View Details This case describes the compensation and performance evaluations at an investment management company. The senior management team of Massachusetts Financial... -
Wolfgang Keller at Konigsbrau-TAK (A)
Leadership & Managing People Case Study11.95View Details Wolfgang Keller, manager of the Ukrainian subsidiary of a German beer company, faces a managerial dilemma. His subordinate, Dmitri Brodsky, is a talented... -
Hamptonshire Express
Technology & Operations Case Study11.95View Details Presents a series of problems that face a newspaper publisher, including inventory level, effort level, subsidy for unsold inventory, and commission for... -
Network Assessment Exercise: Abridged MBA Version
Leadership & Managing People Case Study8.95View Details Designed to help students identify patterns in their approaches to developing networks of relationships. A "network" refers to the set of relationships... -
Rob Parson at Morgan Stanley (D)
Organizational Development Case Study5.00View Details Supplements the (C) case. -
Bennett, Strang & Farris
Technology & Operations Case Study11.95View Details A law firm must decide how to split partnership profits among the partners. Issues of seniority versus performance, performance evaluation, and lack of... -
Jamie Turner at MLI, Inc.
Organizational Development Case Study8.95View Details The case describes the evolution of an interpersonal mismatch between a previously successful manager, Jamie Turner, and his new boss, Pat Cardullo. Turner,... -
The Case for Good Jobs: How Great Companies Bring Dignity, Pay, and Meaning to Everyone's Work
32.00View Details From MIT professor and pre-eminent voice on Good Jobs comes a leadership guide for choosing excellence and providing good jobs that offer a living wage,... -
Shelley Metzenbaum and Improving Federal Government Performance
Global Business Case Study11.95View Details In late September 2009, nine months after he took office, President Barack Obama appointed Shelley Metzenbaum to the position of associate director for... -
Wells Fargo Online Financial Services (B)
Finance & Accounting Case Study5.00View Details Describes how the Balanced Scorecard built by the Online Financial Services (OFS) group is used to select the highest-priority initiatives for the organization.... -
Advanced Laser Clinics (A)
Leadership & Managing People Case Study11.95View Details How do you tell one of your direct reports that she stinks? This case explores the dynamics behind having difficult conversations, and giving and receiving... -
Performance Development at GE: Shaping a Fit-For-Purpose Performance Management System (C)
Leadership & Managing People Case Study5.00View Details In 2013, GE implemented the FastWorks program, an initiative that utilized tools and methods adapted from start-up methodologies to make the company more... -
Nordstrom: Dissension in the Ranks? (A)
Organizational Development Case Study11.95View Details In 1989, the performance measurement systems and compensation policies of Nordstrom Department Stores unexpectedly came under attack by employees, unions,... -
Reaching the Summit and Beyond: Hong Kong Broadband Network's Innovative Approach to Talent Management
Strategy & Execution Case Study11.95View Details The case is based on Hong Kong Broadband Network (HKBN), the second-largest broadband service provider in the territory in 2012. The young and dynamic...
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Giving a High Performer Productive Feedback
Managing people Best PracticeGiving feedback, particularly constructive feedback, is often a stressful task. As counterintuitive as it may seem, giving feedback to a top performer can be even tougher. Top performers may not have obvious development needs and in identifying those needs, you can sometimes feel like you’re being nitpicky or over-demanding. In addition, top performers may not […] -
Is Your Team Solving Problems, or Just Identifying Them?
Leadership & Managing People Best PracticeEight ways to encourage your team to think more critically. -
A Question of Character
Leadership Magazine ArticleJoe Ryan turned a small-town cosmetics company into a national powerhouse, making employees happy and shareholders rich in the process. Does it really matter that he cheats on his wife? -
The Toxic Handler: Organizational Hero—and Casualty
Organizational culture Magazine ArticleWhen companies cause emotional pain through nasty bosses, layoffs, and change, a certain breed of “healing” manager steps in to keep the gears moving. They are toxic handlers—unsung corporate heroes who save the day, but often pay a high price. -
5 Qualities to Look for in a New Hire
Organizational Development AdviceTraits that will benefit every team and work culture. -
Is Your Company Using Employee Data Ethically?
Managing people Digital ArticleThe trade-offs can be complex. -
Research: What Do People Need to Perform at a High Level?
High potential employees Digital ArticleA look at the personal, relational, and organizational factors that will help your team do its best work. -
How to Build Your Digital Intelligence (HBR Special Issue)
Leadership & Managing People Magazine Issue19.95View Details Harvard Business Review Special Issues are timely, single-theme collections of HBR articles written by some of the world's leading management scholars... -
How to Keep Your Star Performers in Trying Times
Employee retention Best PracticeWhen the economy is slow and unemployment rates are high, it’s easy to think your employees will happily stay put in their current jobs. But that’s a dangerous assumption. Research shows that voluntary turnover rates increase as consumer confidence builds. This means, as a manager, you need to figure out ways to retain your top […] -
7 Fun Ideas to Make Your Team Meetings More Engaging
Leadership & Managing People AdviceIn a virtual setting, working hard may come with playing hard.