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The Case of the Religious Network Group
Diversity and inclusion Magazine ArticleNetwork groups for black and Hispanic employees had been an unqualified success. Now a Christian group was forming—and Bill Thompson didn’t know what to think about it. -
A Question of Character
Leadership Magazine ArticleJoe Ryan turned a small-town cosmetics company into a national powerhouse, making employees happy and shareholders rich in the process. Does it really matter that he cheats on his wife? -
The Toxic Handler: Organizational Hero—and Casualty
Organizational culture Magazine ArticleWhen companies cause emotional pain through nasty bosses, layoffs, and change, a certain breed of “healing” manager steps in to keep the gears moving. They are toxic handlers—unsung corporate heroes who save the day, but often pay a high price. -
Conversations Can Save Companies
Organizational culture Digital ArticleFour keys to making sure the message gets across. -
Building an Ethical Company
Organizational Development Magazine ArticleJust as people can develop skills and abilities over time, they can learn to be more or less ethical. Yet many organizations limit ethics training to... -
The #1 Killer of Meetings (And What You Can Do About It)
Meeting management Digital Article“That was dreadful. Not only was I bored, everyone else was bored too. Disengaged. I’m terrible at facilitating these kinds of meetings. But they’re so important. I’ve got to get better at it. I need to find a better way.” I wrote that in a journal entry about seven years ago. I still remember the […] -
Working Through the Covid-19 Pandemic: A Reading List
Global Business Digital ArticleWe've made these essential articles free for all readers. -
Will HP and EDS Clash Over Culture?
Organizational culture Digital ArticleIt was fascinating to read of HP’s plan to acquire services and consulting giant EDS. In a lot of ways, the idea makes eminent sense. EDS has formidable strengths in the kind of stem-to-stern solutions that many of HP’s corporate customers crave. And HP itself offers a broad array of complementary products that allow for […] -
What PwC Learned from Its Policy of Flexible Work for Everyone
Flex time Digital ArticleWorking parents aren’t the only ones who need flex time. -
Ethics in Practice
Business ethics Magazine ArticleAs the 1990s overtake us, public interest in ethics is at a historic high. While the press calls attention to blatant derelictions on Wall Street, in the defense industry, and in the Pentagon, and to questionable activities in the White House, in the attorney general’s office, and in Congress, observers wonder whether our society is […] -
Gender Initiatives Are Culture Change Initiatives
Gender Digital ArticleAt least, the successful ones are. -
What a Study of French Auditors Shows About Homophobia at Work
Leadership & Managing People Digital ArticleMany felt pressure to lie about their personal lives. -
The Virtual Work Skills You Need - Even If You Never Work Remotely
Communication ResearchBuilding relationships virtually takes training and effort. -
Beware the Dangers of Selection Bias
Leadership & Managing People Digital ArticleDuring World War II, American military personnel noticed that some parts of planes were hit by enemy fire more often than other parts. They analyzed the... -
Making the Deal Real: How GE Capital Integrates Acquisitions
Finance & Accounting Magazine ArticleThousands of companies every year acquire other companies, or are acquired themselves. This event is usually painful and messy--and statistics show, it... -
The Trouble with CFOs
Leadership Magazine ArticleIf the CEO sits in the hot seat, the CFO’s chair is positively smoking. According to analysis conducted by the CFO Executive Board, annual CFO turnover at the largest 162 global companies between 1995 and 2003 was 17%—even higher than for CEOs—and three out of four current Fortune 500 finance officers have been in their […] -
The Rise of the Chief Customer Officer
Organizational culture Digital Article[This post is part of Creating a Customer-Centered Organization.] The customer’s voice has a new champion sitting at the highest levels of power in companies. Whether firms call the position Chief Customer Officer (CCO) or some other label, these individuals serve as top executives with the mandate and power to design, orchestrate, and improve customer […] -
Don't Let the Pandemic Sink Your Company Culture
Organizational Development ResearchThree ways leaders can adapt. -
Set Up to Fail: Economist Paul Ormerod on Strategy and Extinction
Strategy & Execution Magazine ArticleMost organizations bend over backward to avoid failure. They shouldn't, says economist Paul Ormerod. History shows that failure and success are inherently... -
Lords of Strategy: A Conversation with Walter Kiechel
Strategy & Execution Digital ArticleI spoke recently with Walter Kiechel about his new book, The Lords of Strategy, which describes the rise of the large strategy consulting firms - BCG,...
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Alaska Airlines: Navigating Change
Organizational Development Case Study11.95View Details Alaska Airlines has recently recovered from a period of operational instability, yet its executives worry the airline is draining its reserves of customer... -
Huntington Hospital (B): Empowering Staff
Leadership & Managing People Case Study5.00View Details The B case begins with the consultants' proposal to Kim Markey, executive director of revenue cycle at Huntington Hospital (HH). The proposal is untraditional... -
Alltech
Sales & Marketing Case Study11.95View Details Alltech was a Lexington, Kentucky-based producer of supplements for animal feed, with revenues of over $2 billion (projected to reach $3 billion in 2018),... -
Elizabeth Parker (A)
Leadership & Managing People Case Study11.95View Details A new political appointee with years of volunteer experience takes over a highly responsible job in the state government and is met with bureaucratic... -
Marlow Construction (B): Robby Gomez
Organizational Development Case Study5.00View Details B Case to case UV7765 This case represents an amalgam of commonly reported experiences people have when interacting with others from different social... -
HBR's 10 Must Reads 2019: The Definitive Management Ideas of the Year from Harvard Business Review (with bonus article "Now What?" by Joan C. Williams and Suzanne Lebsock) (HBR's 10 Must Reads)
24.95View Details A year's worth of management wisdom, all in one place. We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review... -
Kyocera Corp.
Leadership & Managing People Case Study11.95View Details Examines the three factors critical to this company's remarkable success in the high tech field. The first factor is the founder, Dr. Inamori's powerful... -
Alibaba's Values Dilemma
Leadership & Managing People Case Study11.95View Details This case starts by exploring the brief history of Alibaba from 1999 to 2020 from the perspective of strategy and values. The case shows how a company's... -
Differences at Work: Emily (A)
Leadership & Managing People Case Study11.95View Details In Differences at Work: Emily (A) HBS Case No. 9-408-014 Emily, a private equity analyst, reads disturbing, sexually focused emails written about her... -
Bradley Marquez: Reduction in Force (A)
Organizational Development Case Study11.95View Details The Bradley Marquez advertising agency had created a successful niche delivering ethnic markets to their clients, corporate giants like Compaq, Sprint,... -
Sexual Harassment in the Workplace?
Organizational Development Case Study11.95View Details On June 21, 2019, the human resources director at Renaissance Packaging and Manufacturing Ltd., in Nagpur, India, was feeling a considerable amount of... -
Introduction to Decision Making
Strategy & Execution Case Study8.95View Details Describes the process of decision making (establish objectives, generate alternatives, and so on) emphasizing the human side of it (using rules of thumb,... -
Erik Peterson (E)
Organizational Development Case Study5.00View Details Presents the final outcome of the events. The William Jurgens case presents a description from the corporation president's point of view of the series... -
"Captains of Lives" (A): The Transformation Journey of the Singapore Prison Service
Leadership & Managing People Case Study11.95View Details In the late 1990s, faced with a number of burning management issues, a growing inmate population, and a problem of officer recruitment, the director of... -
HBR's 10 Must Reads 2022 (Paperback + Ebook)
Leadership & Managing People Special Offer34.95View Details A year's worth of management wisdom, all in one place. We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review... -
Dr. Tom Mihaljevic and Cleveland Clinic
Management Case Study11.95View Details In December 2022, Dr. Tomislav ("Tom") Mihaljevic, CEO and President of Cleveland Clinic, was reflecting on the last few years at the hospital, marked... -
Momenta Corp. (B)
Leadership & Managing People Case Study5.00View Details Momenta is a one-year-old corporation that has sought to build a distinct culture and identity through a structured process and organized rituals. The... -
Managing Diversity and Inclusion at Yelp
Organizational Development Case Study11.95View Details This case explores the industry-wide lack of employee diversity in the technology sector, and Yelp's decision to take a leadership position in identifying... -
Sears Auto Centers (C)
Leadership & Managing People Case Study5.00View Details Supplements the (A) case. -
Deloitte & Touche (A): A Hole in the Pipeline
Leadership & Managing People Case Study11.95View Details Deloitte & Touche was losing talented women, and CEO Mike Cook wanted to stop the loss, especially as the accounting and consulting fields became more...
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How to Make Decisions Amid Chaos (HBR Special Issue)
Leadership & Managing People Magazine Issue19.95View Details Harvard Business Review Special Issues are timely, single-theme collections of HBR articles written by some of the world's leading management scholars... -
The Case of the Religious Network Group
Diversity and inclusion Magazine ArticleNetwork groups for black and Hispanic employees had been an unqualified success. Now a Christian group was forming—and Bill Thompson didn’t know what to think about it. -
A Question of Character
Leadership Magazine ArticleJoe Ryan turned a small-town cosmetics company into a national powerhouse, making employees happy and shareholders rich in the process. Does it really matter that he cheats on his wife? -
The Toxic Handler: Organizational Hero—and Casualty
Organizational culture Magazine ArticleWhen companies cause emotional pain through nasty bosses, layoffs, and change, a certain breed of “healing” manager steps in to keep the gears moving. They are toxic handlers—unsung corporate heroes who save the day, but often pay a high price. -
Conversations Can Save Companies
Organizational culture Digital ArticleFour keys to making sure the message gets across. -
Alaska Airlines: Navigating Change
Organizational Development Case Study11.95View Details Alaska Airlines has recently recovered from a period of operational instability, yet its executives worry the airline is draining its reserves of customer... -
Huntington Hospital (B): Empowering Staff
Leadership & Managing People Case Study5.00View Details The B case begins with the consultants' proposal to Kim Markey, executive director of revenue cycle at Huntington Hospital (HH). The proposal is untraditional... -
Alltech
Sales & Marketing Case Study11.95View Details Alltech was a Lexington, Kentucky-based producer of supplements for animal feed, with revenues of over $2 billion (projected to reach $3 billion in 2018),... -
Building an Ethical Company
Organizational Development Magazine ArticleJust as people can develop skills and abilities over time, they can learn to be more or less ethical. Yet many organizations limit ethics training to... -
The #1 Killer of Meetings (And What You Can Do About It)
Meeting management Digital Article“That was dreadful. Not only was I bored, everyone else was bored too. Disengaged. I’m terrible at facilitating these kinds of meetings. But they’re so important. I’ve got to get better at it. I need to find a better way.” I wrote that in a journal entry about seven years ago. I still remember the […]