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How to Measure a Company's Real Impact
Organizational Development Digital ArticleA comprehensive new approach to quantifying an organization's footprint on the world. -
Best-Laid Incentive Plans (HBR Case Study and Commentary)
Organizational Development Magazine ArticleHiram Phillips couldn't have been in better spirits. The CFO and chief administrative officer of Rainbarrel Products, a diversified consumer-durables... -
Surprising Economics of a "People Business"
Organizational Development Magazine ArticleWhen people are your most important asset, some standard performance measures and management practices become misleading or irrelevant. This is a danger... -
Putting the Balanced Scorecard to Work
Balanced scorecard Magazine ArticleWhat do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy. -
How the Baldrige Award Really Works
Technology & Operations Magazine ArticleThe Malcolm Baldrige National Quality Award is the most important catalyst for transforming U.S. business. But since its inception four years ago, the... -
It's Time for Boards to Take AI Seriously
Leadership & Managing People Digital ArticleFocus on five guiding principles. -
Generative AI Will Enhance - Not Erase - Customer Service Jobs
Technology & Operations Digital ArticleCompanies should start looking now for creative ways to tap the power of human-machine collaboration. -
The Smart-Talk Trap
Organizational culture Magazine ArticleThe key to success in business is action. But in most companies, people are rewarded for talking—and the longer, louder, and more confusingly, the better. The good news is, there are five strategies that can help you avoid the trap. -
Appraisal of What Performance?
Employee performance management Magazine ArticleCurrent dissatisfactions with appraisal systems will continue until they are revised to accommodate the “how” as well as the “what” in performance. -
Designing High-Performance Jobs
Organizational Development Magazine ArticleTales of great strategies derailed by poor execution are all too common. That's because some organizations are designed to fail. For a company to achieve... -
Motivating Through Metrics
Organizational Development Magazine ArticleTo get frontline employees to work as a team, solicit performance rankings from customers and employees, not bosses. -
The Most Important Metrics You’re Not Tracking (Yet)
Customer experience Digital ArticleAre you as customer-centric as you think? -
Making Pro Formas Perform
Finance & Accounting Magazine ArticleRegulators are trying to clear up the muddle created by earnings-report adjustments called "pro formas" that companies issue. Constraining such reporting,... -
Column: You Are What You Measure
Performance indicators Magazine ArticleA loose consensus has formed around the idea that basing CEO pay on, say, five years of stock returns would eliminate some of the reckless decision making that led to the Great Recession. But I suspect that even if you could build a compensation plan that focuses on long-term shareholder value, you’d solve only part […] -
How Boards Can Rein in CEO Pay
Organizational Development Digital ArticleIt's a little wonky - but it's really not that hard. -
Lessons on Customer Engagement from Fan Controlled Football
Innovation Digital ArticleThe esports venture uses blockchain to let fans call the shots in real time. -
Innovating in Uncertain Times: Lessons from 2022
Technology & Operations Digital ArticlePlus strategies for driving transformative growth in 2023. -
Getting Strategy Execution Right
Strategy & Execution VideoMost organizational strategies fail during implementation. It doesn't have to be this way-if you define the right strategy, get input on it from key stakeholders,... -
No-Nonsense Guide to Measuring Productivity
Operations strategy Magazine ArticleA few years ago, a major manufacturing-based conglomerate asked a gifted mathematician to join its corporate staff. One of his first assignments was to design a system that senior managers could use to evaluate the operating efficiency of the company’s various divisions. He devoted many months to the assignment and also tapped the knowledge of […] -
Reckoning with the Pension Fund Revolution
Finance and investing Magazine ArticleFifteen years after it was first chronicled, the “unseen revolution” transforming corporate ownership in the United States is now visible to all. The 20 largest pension funds (13 of them funds of state, municipal, or nonprofit employees) hold around one-tenth of the equity capital of America’s publicly owned companies. All told, institutional investors—that is, primarily […]
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Infosys' Relationship Scorecard: Measuring Transformational Partnerships
Leadership & Managing People Case Study11.95View Details This case analyzes Infosys' innovative approach to measuring performance in client relations. Infosys' strategy is evolving to build transformational... -
Performance Pay at Safelite Auto Glass (B)
Finance & Accounting Case Study5.00View Details Supplements the (A) case. -
Student Success at Georgia State University (B)
Technology & Operations Case Study5.00View Details This is a supplement to the Student Success at Georgia State University (A) case. The (B) case includes the results of a randomized control trial that... -
Chadwick, Inc.: The Balanced Scorecard
Finance & Accounting Case Study11.95View Details The pharmaceutical division of a diversified company has been asked to develop a Balanced Scorecard. Research and development projects take about ten... -
Texas Eastman Co.
Finance & Accounting Case Study11.95View Details The company as part of a commitment to Total Quality Management has installed a computer system that accumulates 30,000 observations on its processes... -
Avaya (A)
Sales & Marketing Case Study11.95View Details Avaya's top management wants to improve demand generation. This requires an improvement in the relationship between Sales and Marketing. This case series... -
Playgrounds and Performance: Results Management at KaBOOM! (B)
Strategy & Execution Case Study5.00View Details Supplements the (A) case. -
Massachusetts Financial Services (Abridged)
Organizational Development Case Study11.95View Details This case describes the compensation and performance evaluations at an investment management company. The senior management team of Massachusetts Financial... -
Wyeth Pharmaceuticals: Spurring Scientific Creativity with Metrics
Technology & Operations Case Study11.95View Details Describes the reorganization of the drug discovery organization at Wyeth Pharmaceuticals and focuses on the decisions to: (1) centralize decision-making... -
Ratios Tell A Story - 2017
Finance & Accounting Case Study11.95View Details This case challenges students to review a series of corporate financial metrics and to match each of them with an industry in a list of 13 industries. -
Huntington Hospital (A): Empowering Staff
Leadership & Managing People Case Study11.95View Details Kim Markey began as executive director of revenue cycle at Huntington Hospital (HH) in November 2012. Located in Pasadena, California, HH was a 625-bed... -
China Resources Corp. (A): 6S Management
Finance & Accounting Case Study11.95View Details In 2006, Jiang Wei, CFO of China Resources Corporation, was seeking to implement a variety of new management control systems in a complex diversified... -
Wells Fargo Online Financial Services (B)
Finance & Accounting Case Study5.00View Details Describes how the Balanced Scorecard built by the Online Financial Services (OFS) group is used to select the highest-priority initiatives for the organization.... -
Ratios Tell a Story-2015
Finance & Accounting Case Study11.95View Details This case challenges students to review a series of corporate financial metrics and to match them to one of the 13 labeled and listed industries. It is... -
Busbud: Building a Data Company
Finance & Accounting Case Study11.95View Details This case was written for the EC course "Managing with Data Science." The course provides MBA students with no programming experience an introduction... -
A Primer on OKRs
Management Case Study8.95View Details The OKR framework is a popular goal-setting and strategy execution tool that uses goal setting through "Objectives" and measuring performance using "Key... -
Two Alternative Approaches to the Evaluation of Performance: 360-degree Feedback and the Balanced Scorecard
Organizational Development Case Study8.95View Details This note provides background information on alternative approaches to evaluation in the workplace. Presented is a discussion of 360-degree feedback;... -
Turner Construction Company: Project Management Control Systems
Finance & Accounting Case Study11.95View Details After providing a brief overview of Turner Construction Co.'s structure and project work, the case gives a detailed description of its project management... -
Merck & Co., Inc. (C)
Organizational Development Case Study5.00View Details Discusses the 1989 modified performance appraisal program by adding performance gradations and allowing for differences in employee rating distributions... -
Living.Dupont.ca: Virtual Business, Real Money
Sales & Marketing Case Study11.95View Details DuPont Canada manufactures and sells the raw materials that are used to produce brand name home renovation and home decorating products, including fabrics,...
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Infosys' Relationship Scorecard: Measuring Transformational Partnerships
Leadership & Managing People Case Study11.95View Details This case analyzes Infosys' innovative approach to measuring performance in client relations. Infosys' strategy is evolving to build transformational... -
How to Measure a Company's Real Impact
Organizational Development Digital ArticleA comprehensive new approach to quantifying an organization's footprint on the world. -
Performance Pay at Safelite Auto Glass (B)
Finance & Accounting Case Study5.00View Details Supplements the (A) case. -
Best-Laid Incentive Plans (HBR Case Study and Commentary)
Organizational Development Magazine ArticleHiram Phillips couldn't have been in better spirits. The CFO and chief administrative officer of Rainbarrel Products, a diversified consumer-durables... -
Student Success at Georgia State University (B)
Technology & Operations Case Study5.00View Details This is a supplement to the Student Success at Georgia State University (A) case. The (B) case includes the results of a randomized control trial that... -
Chadwick, Inc.: The Balanced Scorecard
Finance & Accounting Case Study11.95View Details The pharmaceutical division of a diversified company has been asked to develop a Balanced Scorecard. Research and development projects take about ten... -
Texas Eastman Co.
Finance & Accounting Case Study11.95View Details The company as part of a commitment to Total Quality Management has installed a computer system that accumulates 30,000 observations on its processes... -
Avaya (A)
Sales & Marketing Case Study11.95View Details Avaya's top management wants to improve demand generation. This requires an improvement in the relationship between Sales and Marketing. This case series... -
Playgrounds and Performance: Results Management at KaBOOM! (B)
Strategy & Execution Case Study5.00View Details Supplements the (A) case. -
Massachusetts Financial Services (Abridged)
Organizational Development Case Study11.95View Details This case describes the compensation and performance evaluations at an investment management company. The senior management team of Massachusetts Financial...