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Engineering Your Way Out of the Global Chip Shortage
Technology & Operations Digital ArticleIf you design for resilience, you'll be better able to navigate disruptions. -
The Experience Trap
Leadership development Magazine ArticleAs projects get more complicated, managers stop learning from their experience. It is important to understand how that happens and how to change it. -
Must Finance and Strategy Clash?
Finance and investing Magazine ArticleMarketers and finance people seldom see eye to eye. The makers say, “This product will open up a whole new market segment.” Finance people respond, “It’s a bad investment. The IRR is only 8%.” Why are they so often in opposition? The financial criteria used to decide if a project will be profitable are entirely […] -
Managing Hypergrowth
Decision making and problem solving Magazine ArticleEarly in their lives most markets go through a short period of dizzying growth that defines the competitive landscape. Heed the advice of a person who has survived the ride: If you don’t make the right moves then, you won’t get a second chance. -
Crap Circles
Analytics and data science Magazine ArticleThe most dubious business plan can look solid—even smart—if it’s cast as a virtuous circle. “See, we invest our profits in innovation to create delightful products that customers buy—which generate profits that we invest in innovation!” Who could argue with that? Indeed, the merit of self-reinforcing systems seems so obvious that businesspeople instinctively describe their […] -
Marketing Performance—What Do You Expect?
Project management Magazine ArticleA good plot, good friends, and full of expectation; an excellent plot, very good friends. Shakespeare, King Henry IV, Part I Special Report When trying to assess performance, there is no business function top executives worry about more than marketing. Most of them look at the marketers in their companies as something between vacuum-cleaner salespeople […] -
Managing a Project? Formalize Your Follow-Up Process.
Leadership & Managing People Digital ArticleConsistent follow-up is what makes projects run as smoothly, efficiently, and effectively as possible. -
How to Prevent a Rising Star from Flaming Out
Innovation & Entrepreneurship ResearchNew research on the dark side of early success. -
Embracing Agile
Agile project management Magazine ArticleHow to master the process that’s transforming management -
Who Has the D?: How Clear Decision Roles Enhance Organizational Performance
Decision making and problem solving Magazine ArticleYour organization can become more decisive—and can implement strategy more quickly—if you know where the bottlenecks are and who’s empowered to break through them. -
Just Trying to Help (HBR Case Study and Commentary)
Organizational Development Magazine ArticleEvery year, at the annual summit of Ralston Crane's marketing group, Chief Marketing Officer Ruth McViney homes in on an important organizational objective.... -
Straight from Hollywood: The Project-Based Workforce
Talent management Digital ArticleA number of years ago, when my colleagues and I first began our research on how companies were preparing for the changing demographics of the workforce, we were amazed to find 85-year-old aerospace engineers successfully at work! From a company perspective, the reasons for this were straightforward — the industry was then already faced with […] -
Don't Set Process Without Input from Frontline Workers
Technology & Operations Digital ArticleBring thinkers and doers together. -
A Better Way to Set Strategic Priorities
Process management Digital ArticleIt doesn’t involve rank ordering them. -
The U.S. Health Care System Isn’t Built for Primary Care
Government policy and regulation Digital ArticleBox checking and perverse incentives undermine the patient/physician relationship. -
A Film Director’s Approach to Managing Creativity
Managing people Magazine ArticleWhen someone mentions a film unit, most people think of location shooting—depending on their generation it’s either Robert Shaw duelling the shark off Martha’s Vineyard or John Wayne and the U.S. cavalry charging through Death Valley! But, in fact, most major films are made in a series of predictable phases, of which shooting is only […] -
When Tracking Projects, Ignore Your Accountants
Project management Digital ArticleThey’re probably using the wrong numbers. -
The Superefficient Company
Operations strategy Magazine ArticleYou’ve cut the waste out of your own operations. Now, you face an even tougher challenge: streamlining the processes you share with other companies. -
Remote Work Doesn't Have to Mean All-Day Video Calls
Leadership & Managing People Digital ArticleThree rules from a company that's been fully remote since 2014. -
When You've Got to Cut Costs--Now
Technology & Operations Magazine ArticleYou've been ordered to reduce overhead by 10%, 20%, or even (wince) 30%. How do you do it? First, don't expect to reach your target with a single big...
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Inside Intel Inside
Sales & Marketing Case Study11.95View Details In early 2002, Pamela Pollace, vice president and director of Intel's worldwide marketing operations, is debating whether the company should extend its... -
Analyzing Low Patient Satisfaction at Herzog Memorial Hospital
Leadership & Managing People Case Study11.95View Details In late 2012 Adeline Herzog Memorial Hospital in Castle Rock, Colorado, was facing a problem with patient satisfaction. The Press-Ganey scores for the... -
Lean at Wipro Technologies
Technology & Operations Case Study11.95View Details Wipro Technologies, a rapidly growing software services firm based in India, decided to use principles from the Toyota Production System (also known as... -
Student Success at Georgia State University (B)
Technology & Operations Case Study5.00View Details This is a supplement to the Student Success at Georgia State University (A) case. The (B) case includes the results of a randomized control trial that... -
Textile Corp. Building
Finance & Accounting Case Study11.95View Details Describes the potential acquisition of a downtown office building in Boston through a sealed bid auction. The prospective buyer analyzes in detail all... -
Texas Eastman Co.
Finance & Accounting Case Study11.95View Details The company as part of a commitment to Total Quality Management has installed a computer system that accumulates 30,000 observations on its processes... -
Ospedale Papa Giovanni XXIII: Fixed-Price or Public-Private Partnership?
Leadership & Managing People Case Study11.95View Details In September 2014, a real estate and procurement expert was preparing his notes for an upcoming strategic meeting with the management team of the Regional... -
Impact Makers (A): The Newman's Own of Management Consulting
Finance & Accounting Case Study11.95View Details This case requires students to evaluate alternative dual-share-class corporate structures that allow companies and entrepreneurs to pursue profit with... -
BP's Office of the Chief Technology Officer (B): Driving Open Innovation through an Advocate Team
Technology & Operations Case Study5.00View Details Supplement case for KEL366. -
Digital Transformation at Merck
Strategy & Execution Case Study11.95View Details Big corporations have structured processes and frameworks for strategic projects review, and professionals are well trained and versed on developing detailed... -
Trinisoft Technologies
Innovation & Entrepreneurship Case Study11.95View Details Thomas D'Souza, a cofounder of Trinisoft, reflected on how far Trinisoft Technologies had come in just four years. He and Nicolson, his brother and cofounder,... -
Managing a Task Force
Organizational Development Case Study8.95View Details Describes several principles for improving the effectiveness of internal task forces. Suggests a number of guidelines for starting up a task force, conducting... -
Bengaluru Airport: Crisis Leadership through a Pandemic
Leadership & Managing People Case Study11.95View Details Bengaluru Airport began an expansion project worth US$2 billion in 2018, but by mid-2020 COVID-19 had severely impacted the aviation industry and reduced... -
Integrated Project Delivery at Autodesk, Inc (C)
Technology & Operations Case Study5.00View Details Describes Autodesk's engagement in Integrated Project Delivery-a new model of risk management, inter-firm teamwork, and multi-objective (aesthetic, cost,... -
In the Shadow of the City
Organizational Development Case Study11.95View Details Traces the history of a collaborative effort to create an organization to manage a major international development project in the slums of Addis Ababa,... -
Francis, Berther and Alfreed
Technology & Operations Case Study11.95View Details At a large advertising agency, a campaign for a major account develops problems at the last minute, and the campaign must be redone. The management supervisor... -
A Primer on OKRs
Management Case Study8.95View Details The OKR framework is a popular goal-setting and strategy execution tool that uses goal setting through "Objectives" and measuring performance using "Key... -
Tour Planning at Cirque du Soleil
Organizational Development Case Study11.95View Details Louise Murray, Vice-President of Tour Planning and Partnerships at Cirque du Soleil, has been informed that the company has received two unsolicited partnership... -
Managing IT Resources in the Context of a Strategic Redeployment: A Hydro-Quebec Case Study (A) - The Issue
Technology & Operations Case Study11.95View Details Faced with the constant pressure from internal customers, who want answers to their problems on increasingly short order, based on the best possible expertise... -
REfficient: Preparing for Growth
Strategy & Execution Case Study11.95View Details In early 2011, the founder of REfficient, an asset recovery service based in Hamilton, Ontario, was thinking about how she should manage the rapid growth...
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Engineering Your Way Out of the Global Chip Shortage
Technology & Operations Digital ArticleIf you design for resilience, you'll be better able to navigate disruptions. -
The Experience Trap
Leadership development Magazine ArticleAs projects get more complicated, managers stop learning from their experience. It is important to understand how that happens and how to change it. -
How to Build Your Digital Intelligence (HBR Special Issue)
Leadership & Managing People Magazine Issue19.95View Details Harvard Business Review Special Issues are timely, single-theme collections of HBR articles written by some of the world's leading management scholars... -
Assessing Data Quality: A Managerial Call to Action
Technology & Operations Digital ArticleWhile awareness of data quality has increased in recent years, there have been very few studies on the actual level of data quality within organizations.... -
Matrix Management: Contradictions and Insights
Technology & Operations Digital ArticleDoes matrix management stifle or foster the development of new products? The arguments for and against matrices consist primarily of anecdotal success... -
Must Finance and Strategy Clash?
Finance and investing Magazine ArticleMarketers and finance people seldom see eye to eye. The makers say, “This product will open up a whole new market segment.” Finance people respond, “It’s a bad investment. The IRR is only 8%.” Why are they so often in opposition? The financial criteria used to decide if a project will be profitable are entirely […] -
Inside Intel Inside
Sales & Marketing Case Study11.95View Details In early 2002, Pamela Pollace, vice president and director of Intel's worldwide marketing operations, is debating whether the company should extend its... -
Managing Hypergrowth
Decision making and problem solving Magazine ArticleEarly in their lives most markets go through a short period of dizzying growth that defines the competitive landscape. Heed the advice of a person who has survived the ride: If you don’t make the right moves then, you won’t get a second chance. -
Analyzing Low Patient Satisfaction at Herzog Memorial Hospital
Leadership & Managing People Case Study11.95View Details In late 2012 Adeline Herzog Memorial Hospital in Castle Rock, Colorado, was facing a problem with patient satisfaction. The Press-Ganey scores for the... -
How to Recover from Failure (HBR Special Issue)
Leadership & Managing People Magazine Issue19.95View Details Harvard Business Review Special Issues are timely, single-theme collections of HBR articles written by some of the world's leading management scholars...