A version of this article appeared in the November 2001 issue of Harvard Business Review.
Reinvention with Respect: An Interview with Jim Kelly of UPS
United Parcel Service, nearly 100 years old and more than $30 billion big, is a well-run, well-respected company. So why reinvent it? According to CEO Jim Kelly, because there is no faster way to grow.
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Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Global Collaboration. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to overcome barriers when working globally.