-
What Happened When Linkin Park Asked Harvard for Help with Its Business Model
Strategy & Execution Digital ArticleA look inside an unlikely partnership. -
Welcome to the One-Screen World
Technology & Operations Digital ArticleIt's time to stop counting devices. After all, you've only got one pair of eyes. -
How Fox News Created the War on Christmas
Sales & Marketing Digital ArticleAnd made it a problem for companies like Starbucks. -
How Comcast Sets Its Customer Service Reps Up to Fail
Customer service Digital ArticleAnd why it’s “reprehensible,” for both employees and customers. -
Democracy Under Attack
Organizational Development Digital ArticleDemocracy is in trouble. Fifty-five percent of Americans say their democracy is weak. A Pew Research poll of 27 countries shows that only 45% of people... -
Ultimately Accountable Job: Leading Today's Sales Organization
Sales & Marketing Magazine ArticleIn recent years, sales leaders have had to devote considerable time and energy to establishing and maintaining disciplined processes. The thing is, many... -
Managing Middlescence
Career transitions Magazine ArticleMidcareer employees and managers, who should be at their peak of productivity, are the most disaffected segment of the workforce. Companies need to find ways to rekindle the fires of this vast, neglected group of people—or risk losing them altogether. -
Sky Robot
Technology & Operations VideoiRobot cofounder Helen Greiner has moved on to found a drone company. When we visited, she said, "I can't think of an industry that shouldn't be thinking... -
How Northern Telecom Competes on Time
Competitive strategy Magazine ArticleIn the past three years, we at Northern Telecom Inc. have thrown away many of our internal reporting systems and radically changed our systems for tracking manufacturing, procurement, and customer service. We’ve never been afraid of change, but we don’t believe in change for its own sake either. We’ve given up many of our old […] -
Gilded and Gelded: Hard-Won Lessons from the PR Wars
Business communication Magazine ArticleA wounded-but-wiser AT&T veteran recounts how one of the world’s biggest and best-known companies became one of its most battered—and explains how others can avoid that fate. -
Reverse Engineering Google’s Innovation Machine
Process management Magazine ArticleEvery piece of the business plays a part, every part is indispensable, every failure breeds success, and every success demands improvement. -
How Bell Labs Creates Star Performers
Managing people Magazine ArticleAny training program for improving the productivity of professionals must first target taking initiative. -
Into the Telecosm
Technology and analytics Magazine ArticleImagine this: Businesses built on sand and glass and waves. Sand in the form of a silicon sliver the size of a thumbnail, inscribed with a logical pattern as complex as a street map of the United States, switching its traffic in trillionths of seconds. Glass in threads as thin as a human hair, as […] -
Bandwidth Bomb
Strategy & Execution Magazine ArticleDigital technology is reshaping the media and telecommunications industries. Now we can convert all kinds of information into digital bits and deliver... -
Why Frat Boys Make Lousy Change Agents
Leadership & Managing People Digital ArticleI have spent most of my career chronicling the power of business at its best and highlighting strategies for making positive change in difficult situations.... -
The Unexpected Benefits of Sarbanes-Oxley
Finance and investing Magazine ArticleA few smart companies have stopped complaining about Sarbanes-Oxley, the investor-protection law, and turned it to their advantage—bringing operations under better control while driving down compliance costs. -
Real New Economy
Technology & Operations Magazine ArticleDuring the soar-and-swoon days of the late 1990s, many people believed that information technology, and the Internet in particular, were "changing everything"... -
Learning in the Thick of It
Organizational Development Magazine ArticleThe U.S. Army's Opposing Force (OPFOR) is a 2,500-member brigade whose job is to help prepare soldiers for combat. Created to be the meanest, toughest... -
Can Absence Make a Team Grow Stronger?
Organizational Development Magazine ArticleSome projects have such diverse requirements that they need a variety of specialists to work on them. But often the best-qualified specialists are scattered... -
America's Incredible Shrinking Information Sector
Organizational Development Magazine ArticleDespite its reputation as the engine of the modern economy, the information industry shed more jobs in the United States from 2001 to 2011 than any other...
-
Salem Telephone Co.
Finance & Accounting Case Study11.95View Details A computer subsidiary appears to be unprofitable. Managers must determine whether it is actually unprofitable and consider whether changes in prices or... -
Erik Peterson (C)
Organizational Development Case Study5.00View Details Describes the outcome of Erik Peterson's one-day meeting with his superior and the events of the subsequent day's meeting with the president and vice... -
America Movil: The Making of a Mexican Global Latina
Strategy & Execution Case Study11.95View Details This case study analyses the swift international expansion and transformation of América Móvil, a Mexican Global Latina that has been able to extend its... -
TiVo 2007: DVRs and Beyond
Strategy & Execution Case Study11.95View Details Tom Rogers, CEO of TiVo, had placed multiple strategic bets on his company. In September 2007, that strategy was due for a major test. TiVo was a maker... -
Getit
Innovation & Entrepreneurship Case Study11.95View Details Sidharth Gupta, CEO of Getit Infomediary Ltd, had just received a term sheet from Helion Venture Partners (Helion), one of India's independent venture... -
Tristan Walker: The Extroverted Introvert
Innovation & Entrepreneurship Case Study11.95View Details Tristan Walker was a 32-year-old entrepreneur. A visionary thinker and GSB graduate, Walker had accomplished much in his short career, and had worked... -
Exporting American Culture
Strategy & Execution Case Study11.95View Details A large entertainment company, extensively criticized for producing violent, offensive, and anti-social material, is considering whether to sell its material... -
Avaya (A)
Sales & Marketing Case Study11.95View Details Avaya's top management wants to improve demand generation. This requires an improvement in the relationship between Sales and Marketing. This case series... -
Bloomberg LP - More Than the Box?
Strategy & Execution Case Study11.95View Details In late 2013, Bloomberg LP, the financial information powerhouse, was challenged by a competing messaging service owned by a consortium of banks, many... -
Erik Peterson (D)
Organizational Development Case Study5.00View Details Implicitly raises the question of what Peterson should do to extricate himself from his difficulties. Should he consider resignation, go directly to the... -
Hamptonshire Express
Technology & Operations Case Study11.95View Details Presents a series of problems that face a newspaper publisher, including inventory level, effort level, subsidy for unsold inventory, and commission for... -
Time Warner vs. The Walt Disney Co. (A): Pulling the Plug
Strategy & Execution Case Study11.95View Details Describes negotiation impasse between Time Warner, Inc. and The Walt Disney Co. over the retransmission of the ABC Network over Time Warner's cable systems.... -
Governance Reform at Research in Motion (RIM) Ltd.
Finance & Accounting Case Study11.95View Details The case looks at the board structure of Research in Motion Limited (RIM) since the probe of the Ontario Securities Commission (OSC) and Securities Exchange... -
Australia-Japan Cable: Structuring the Project Company
Finance & Accounting Case Study11.95View Details In late September 1999, representatives from Telstri, Japan Telecom, and Teleglobe met to discuss the structure of the Australia-Japan Cable (AJC) project,... -
Radiohead: Music at Your Own Price (B)
Sales & Marketing Case Study5.00View Details -
Zoom: The Challenge of Scaling with COVID-19 on the Horizon (A)
Leadership & Managing People Case Study11.95View Details In January 2020, when the first case of COVID-19 was confirmed in the United States, American business leaders were only beginning to understand the potential... -
Private Equity Transforming TDC
Innovation & Entrepreneurship Case Study11.95View Details -
Reaching the Summit and Beyond: Hong Kong Broadband Network's Innovative Approach to Talent Management
Strategy & Execution Case Study11.95View Details The case is based on Hong Kong Broadband Network (HKBN), the second-largest broadband service provider in the territory in 2012. The young and dynamic... -
Ryff Inc.: Disrupting Product Placement
Sales & Marketing Case Study11.95View Details In July 2019, the founder and chief executive officer (CEO) of a one-year-old start-up in Los Angeles was reviewing the path forward with the company's... -
Private 5G Networks
Management Case Study11.95View Details In the late 2010's, 5G emerged as a new standard in communication technology. 5G was designed to enable ultra-reliable low-latency communications (URLLC),...
-
Salem Telephone Co.
Finance & Accounting Case Study11.95View Details A computer subsidiary appears to be unprofitable. Managers must determine whether it is actually unprofitable and consider whether changes in prices or... -
What Happened When Linkin Park Asked Harvard for Help with Its Business Model
Strategy & Execution Digital ArticleA look inside an unlikely partnership. -
Erik Peterson (C)
Organizational Development Case Study5.00View Details Describes the outcome of Erik Peterson's one-day meeting with his superior and the events of the subsequent day's meeting with the president and vice... -
France Telecom: Corporate Restructuring and Employee Wellbeing
Competitive strategy AudioWho is responsible when corporate restructuring creates unacceptable levels of stress and unhappiness for employees? -
America Movil: The Making of a Mexican Global Latina
Strategy & Execution Case Study11.95View Details This case study analyses the swift international expansion and transformation of América Móvil, a Mexican Global Latina that has been able to extend its... -
TiVo 2007: DVRs and Beyond
Strategy & Execution Case Study11.95View Details Tom Rogers, CEO of TiVo, had placed multiple strategic bets on his company. In September 2007, that strategy was due for a major test. TiVo was a maker... -
Getit
Innovation & Entrepreneurship Case Study11.95View Details Sidharth Gupta, CEO of Getit Infomediary Ltd, had just received a term sheet from Helion Venture Partners (Helion), one of India's independent venture... -
Tristan Walker: The Extroverted Introvert
Innovation & Entrepreneurship Case Study11.95View Details Tristan Walker was a 32-year-old entrepreneur. A visionary thinker and GSB graduate, Walker had accomplished much in his short career, and had worked... -
Exporting American Culture
Strategy & Execution Case Study11.95View Details A large entertainment company, extensively criticized for producing violent, offensive, and anti-social material, is considering whether to sell its material... -
Avaya (A)
Sales & Marketing Case Study11.95View Details Avaya's top management wants to improve demand generation. This requires an improvement in the relationship between Sales and Marketing. This case series...