[This post is part of Creating a Customer-Centered Organization.]
The Rise of the Chief Customer Officer
[This post is part of Creating a Customer-Centered Organization.] The customer’s voice has a new champion sitting at the highest levels of power in companies. Whether firms call the position Chief Customer Officer (CCO) or some other label, these individuals serve as top executives with the mandate and power to design, orchestrate, and improve customer […]
April 18, 2011