You’re unappreciated in your company, and you’ve begun to doubt your importance there.
To Win the Sale, Win Your Customer’s Heart
You’re unappreciated in your company, and you’ve begun to doubt your importance there. Huh? How did I know that? I didn’t. But I’m rarely wrong when I make that assumption about people, and especially about potential clients. In fact, that premise is central to my company’s approach to forging an emotional connection with prospective customers. […]
April 06, 2010
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HBR Learning
Customer Focus Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Customer Focus. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to keep your customers—and their most important needs—front and center.
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New!
HBR Learning
HBR Learning
Customer Focus Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Customer Focus. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to keep your customers—and their most important needs—front and center.